“Worst experience with Best Buy and their geek squad in Boca Raton, Florida! I came with minor problem on my computer, it needed clean up and tune up only. I was told by their sales rep that it would be most convenient to join their membership for $213.64 for one year otherwise I will have to pay much more for the ONE time "clean up". This would give me also ONE year assistance should I need any! I trusted him and agreed to it NOT knowing that they will actually steal my card information and start charging me annual renewal! I am now paying for trusting one of their workers who tricked me amazingly! I would never give permission for renewal much less for auto charge on my credit card! I never do that! This was suppose to be ONE YEAR service only! I disputed the charge, but BEST BUY is fighting back claiming that I never canceled with them, so they are entitled of the payment! Yes, I never canceled, because I did not know I have to!!! Know, that I will fight back, because this is simply wrong on so many levels. I used to love shopping in Best Buy and would recommend it to all my friends and family. I can guarantee you now, that you will never see me at any of Best Buy stores ever again!”
“I attempted to purchase a dishwasher online. I was on the phone from 330to 630 because they messed up my order and could not tell if I was charged. I spoke to upwards of 8 associates. To finally be told I was not even charged for what I thought I purchased, but the associate did set me up to install nothing apparently. My grape is that I was on hold 3 hours just trying to buy a dishwasher. I will not be shopping there anytime soon. No one could help, and when I asked for the corporate number I was given the same number to geek squad.”
“We recently purchased two phones at the Best Buy in Lancaster PA. The salesman, Brandon, lied to us about needing to purchase a specific charger because the current ones we owned would damage the new phones. We found out later this was not true. He also told us if we paid for the phones in full that we would receive 15% back that could be used towards the purchase of these phones. When our statement came, we discovered that it was ONLY to be used on a future purchase. We spoke to the manager about these lies and sales tactics to only push a sale and he said there was nothing they could do even though we were 'misinformed'. We will not be shopping at the Lancaster store again. They are not to be trusted.”
“I have been trying for a week to get a radio bought and installed through best buy, and nothing has been accomplished. I have been to the store three times and can never speak with anyone. Calling is just as fruitless.
This is supposed to be the home of the geek squad, who knows about technology.
Tha is not so with best buy. needless to say, that not only has best buy lost this sale, but they have lost me forever as a customer.
thanks for nothing”
“i puchased fridge from best buy back in April2022 they didn't deliver fridge unt May2022, this fridge started making noise, having warranty means nothing, as I'm informed I'm stuck with fridge, outside 14day return policy...total BS. after several wasted hours of calling, working with different Best Buy member, finally i recieved someone who understood how warranties worked, they call technicians, he stated fridge needs to be returned, called again gor replacement, 2months of waiting, delivery scheduled for August 8th...best buy sends a 3rd party transportation service, these people canceled 3times stating their lift gate doesn't work...why you in business if all of your vendors for delivery have trucks with defective liftgate. 2weeks later they send another 3rd party vendor who doesn't have right equipment to pick up old fridge, and in their attempts damaged my property, now I'm just beyond belief type of service recieved. i then visited manager at best buy store, he tried to help, and my fridge was delivered by geeksquard who have professional knowledge, skills to pick up old fridge, install new new fridge....however after delivery this new whirlpool fridge was a joke, loud buzzing noise coming from inside fridge, louder than my TV freezing food in fridge...and water dispensing with loud noise, control panel unit inaccurate calculation. Back to square one!! i still dont have working fridge...i have a box sitting in my kitchen thats not working, and no refund for all the hassle, waste of time calling for several hours, damage to my walls, floors and chairs, representative hangs up on you after hours on the phone. worst business and they should be held accountable for the worst service provided. NEVER WOULD I DO BUSINESS WITH BEST BUY....SHOULD BE RENAMED TO CRAPBUY...”
“Worst experience for receiving the 4 tvs we bought..Store employees where nice but the scheduling depth can't get it together, worse experience ever, save yourself trouble and go get the tvs at Costco.”
“I tried getting help but, nobody wants to help and they just have a tendency to walk away and have a very irritating approach. I would never come back here.”
“I went to the best buy store in State College, PA
purchased a brand new S22 Ultra Samsung, screen shield, and a couple of other accessories.
1 - Additional $8.00 to put the screen shield on
2 - I asked if they could move my data from the old phone to the new one, sure it will be $40.00 dollars
3 - I asked for a bag so I can put my purchase in it, and they said that 11 cents
I honestly started to laugh, are you kidding me, spent over $14,00.00
wow, never again. I will pass this along to everyone else”
“My daughter ordered a washer and dryer and the people they sent out set it up wrong. Then they sent someone else out and they didn't know how to set it up either. She had to return it. What a waste of and time out of work for nothing.”
“I've been a long time customer. Very pleased with their services and products. So much in fact, I decided to get a credit card. Well, I found out that a certain product was available for pre-order and it's super limited edition. So I pre-ordered it and was super excited. It comes out tomorrow. And yesterday, I got an email saying they're having troubles processing my payment. What? Turns out, when I pre-ordered it, and paid for it, they took it, then reimbursed me a few days later to make sure I could afford it? And apparently that's their process. I was never told until yesterday. Now I have no funds for the product and now I'm going to lose it completely. Insanely stupid system, idiotic rules, and horrible communication. Never has some place I loved became the most hated so fast in my life. I strongly encourage everyone to avoid the store at all cost.”
“I bought an insignia washer Feb. Of 2021 from Best Buy it broke 10 months later in Dec. It took until May 2022 to get a replacement and it broke August 28th. Do not bother with this company. What a horrible product and customer service. Worse experience ever.”
“Decided to buy a phone from best buy. They said my info could be switched to the new phone and was compatible with us cellular. On the new phone I couldn't send or receive messages, and when I called us cellular they said they couldn't activate the new phone because it's not compatible. Not to mention I already bought a case, screen protector, and would have to pay a ridiculous 45 dollar fee to return it. I lost money because of them. Story short buy your new phone directly from your carrier and have it set up there. Best buy shouldn't even be allowed to sell phones.”
“I just had the worst experience ever with Best Buy. I ordered a e-bike on 8/20/22 with delivery and installation for 8/27/22. Today I got a call from the technician at 8:45 AM stating that he is on his way to pick up the product from Best Buy Orange and he will be at my house around 9:30 AM. At 9:15 AM, he called back stating the e-bike did not arrive at the store and for me to get hold of Best Buy Customer Service see what is going on. I called Customer Service, I was told they will bring the bike by 4:00 PM and a technician will call me when they are on their way. At 3:30, called BB again, I was told they do not know why I was told they will bring the bike because the bike is not in stock. What??? I was flat out lied a couple of times today. This is the worst Customer service ever. Please take your business somewhere else. Not worth your time and money. I spent almost 8 hours trying to get a status on my order to come to the end where they reschedule me for 2 months out. Absolutely ridiculous!”
“I bought a Samsung - 28 cu. Ft. Large Capacity 3-Door Frech Door Refrigerator on April 1st. It was to be delivered to my home in Round Rock, TX on May 2nd. Upon delivery, it was found that the door handle to the freezer was the incorrect size and would not fit on my fridge. The delivery man said they would get an order placed ASAP to have a new door handle delivered to me. In June after I still hadn't heard from the company, I called in and was told no order was ever placed. I then attempted to place the order with the Online Support Team, who said they couldn't assist so I had to call in and place the order. I called in and was told they couldn't assist and I would have to go to the store. I went to the store, even though it was entirely inconvenient, and the Supervisor placed the order for me. The following week I received a call to "confirm delivery" to my old Nebraska address. I told them that was incorrect and they said due to my "new address" the delivery wouldn't be until July. July comes around and I was told the refrigerator was back ordered and it wouldn't be delivered until Aug 1st. The day before it was to be delivered I was told "Oh it actually isn't in our warehouse yet, the soonest we could get to you is Aug 24th but we PROMISE you will get it then". They also informed me "You're lucky you called when you did because your 90 day warranty is about to expire!" I told them I have yet to receive my actual product that I paid for and it was extremely unprofessional to make that remark. It is now Aug 23rd and I was just told today that "Oh no, it's not in our warehouse again and the earliest we can get it to you is Sept 16th". My fridge was delivered on the 2nd of May. It has already been almost 4 MONTHS and I will still be waiting another 3 WEEKS to receive a door handle so I can access my freezer. This is entirely unacceptable and unprofessional behavior.”
“The Geek Squad at Best Buy are second to none. Always courteous and extremely efficient in solving my problems.
Plus there is always staff on the main floor of BB who are very helpful and they always show me where to go when I'm looking for a product.
I wish all other large outlets like BB performed in the same efficient and friendly manner.
Richard Moody - Cranbury NJ”
“I had a refrigerator delivered last Friday. Upon delivering the appliance, they made two dents. The functions of the fridge were never explained. And the 24 hour survey was never sent.”
“Ugggggg, after dealing with Geek Squad for weeks to get my washer installed - I had given up on them being able to install a gas dryer, they installed the washer on the wrong side! I had a 12-4 window and they slyly called me at 10:30 am and said they were on their way to my house. I was able to get a friend over to let them in because I couldn't get home by the time they arrived. And, when I arrived they had put the washer on the right side of my laundry area. 22 years the washer was on the left side like normal, but Geek Squad decides it needs to be on the right.”
“I purchased a home theater system in July. They set a delivery date for the next week. I got an email saying I couldn't have it delivered until September 15th. I went to the Best Buy store in Springfield, OR. They said my home theater system was available
and didn't know why I hadn't been notified. They set a new delivery date for Friday, August 12th, then I got an email saying my delivery date hadn't been set yet. So now it's set for Monday, August 15th. I don't understand why this is happening and I'm very disappointed in the service.”
“I purchased headphones on 8/10. The assistant said none in the store. Received ear buds on 8/11 in the mail. Apparently the wrong sku number was used. Returned to store on 8/11 and was given the headphones that were in stock. Advised assistant at Return Desk that I had opened package, as he had asked. This morning I found on unopened plastic bag of earplug replacements. As a helpful consumer I wanted to let them know that they were missing from the returned item. And said I would bring back to store the next time I was in Hyannis.
The person on the phone called me sir and ai corrected her. She then went on to say that any earbuds that had been opened would not go back on the store. I advised that I had not tried on the earbuds and the rubber replacements package had not been opened.
She started talking about the policy of not putting them on the floor if opened, which I understood. Just wanted her to know I could return the rubber replacements so that the box would be complete.
She continued to argue and told ME to calm down. Told her I was hanging up as she did not apparently want to understand that the item was fine and I was trying to be helpful.”
