“True rating is not 1.0 star, it is .01 star!! STAY THE HELL AWAY FROM BEST BUY & GEEK SQUAD!!!! Best Buy has the most unprofessional, inept, incompetent, and ignorant customer DIS-service, perhaps in the world. They have a 3rd party contracted call center that is a total failure in all regards. They stated they have no ability to reach the company, Best Buy, who has contracted them to be the "customer service" arm of Best Buy. Just one of many lies they told me. This all started with my reaching out to share valuable information about a scamming operation purporting to be Geek Squad auto-renewing a service agreement. They spewed one lie after another. They were arrogantly ignorant in their handling the matter. The Best Buy or Geek Squad company/entity are clearly the sourcing of my customer information, either by being hacked or by selling my information. Either is despicable, only out trashed by the absolute lack of any concept of customer service and outright deceitful lies that spewed from the disgusting Philippine call center... well I retract that, because Best Buy has contracted with the losers, so I guess they are the worst. Having contacted Best Buy Corporate HQ they reiterated the same garbage... they have no ability to reach any appropriate party at their office, the Best Buy Corporate HQ. They in fact, actually transferred me twice to the sorry and pathetic Philippine #rd party call center. So, I guess Corrie Barry (CEO) and her ivory tower cronies have reached the pinnacle in the customer DIS-service realm. How pathetic and utterly shameful!!! May your company fall to the bowels of the retail poo-poo pile! STAY THE HELL AWAY FROM BEST BUY & GEEK SQUAD!!!! They are below the squalor of the pigs in the pen.”
“Never, ever again will I shop or buy anything at Best Buy.
About 2 1/2 years ago, I bought a HP Envoy laptop for my wife, about $750. Now, the left hinge has broken, triggering a crack two-thirds up the screen. Nothing works. The computer has never been dropped, abused or anything (not ever carried - it basically sits on the same table).
I realize the warranty is out, but I found on line that literally hundreds of these (and other HP laptops) have done the same. I found there is a class action lawsuit pending again HP, for faulty design, which is obviously the case. Dozens of other postings outline the same problem.
I tried go call Best Buy in Lynchburg, Va., yesterday, where I bought the computer, hoping to have a calm, pleasant conversation - look, the computer has failed due to a design fault, I know the warranty has expired, but could you cut me some slack on repairing it, or on the purchase of a new, similar one? That seemed reasonable to me.
I called the number listed for the Lynchburg store, and after 30 minutes on hold, was connected to a heavily accented female who when pressed said she was with "Best Buy International" in the Philippines. I tried to talk with her but you can imagine explaining "class action lawsuit" to a person with barely any ability to speak English? Finally, I gave up and said (politely), look, you obviously have no idea what I"m talking about - just give me a number so I can call the store. Her reply (honest to god):
"They don't have a phone. Why don't you just go to the store.. Goodbye." Click.
The store is 25 miles away. Here I am speaking to someone who doesn't speak English, 5,000 miles away, trying to get a reckoning from a store that sold me a defective product.
Bye, bye, Best Buy.
In”
“I bought a TV at Best Buy on Sunday, 7/17/22. I was going to pick it up in the store, in Durham NC, but the sales person told me they could deliver it free the following Friday. Today is 8/11, and it's the 5th delivery date that Best Buy has provided me, and still no TV. No call to let me know it isn't coming, just no delivery. I actually did receive a damaged TV on the fourth delivery date provided. I will absolutely never purchase anything from Best Buy again, and that's where I've purchased appliances and computers over the last decade or so. I've now ordered the same TV from Amazon, and I trust that they will deliver it to me. How has Best Buy gone SO down-hill...”
“HORRIBLE CUSTOMER SERVICE
I am truly shocked how horrible my customer service experience was with Geek Squad about Samsung - 6.0 cu. ft. Freestanding Gas Range.Return and exchange support to happen seven month ago .They still fail to do so.
The 888-237-8289 and the stores don't talk to one another. I have had many delivery dates and still return and exchange did not occur . I have talked to many different reps and everyone says the problem has been resolved. They were all wrong and I am the only one paying the price.
I asked to speak to manger they refused to transfer me.I am stuck with not fully function gas range .
I am very surprised a large retailer would be so unorganized and treat a customer that expects a product to work properly.”
“How absurd that you can not contact the customer service department at the store you purchased your product from. You have to deal with the rude idiots from the national customer service number.”
“DO NOT PURCHASE FROM BEST BUY.
UNFAIR BUSINESS POLICIES. DONT GET RIPPED OFF. AVOID BEST BUY.
I purchased a simple $500 laptop on line from Bad BUY. It was to be shipped to my home. I received numerous emails informing me that it is shipping, then updated to delayed, then another "arriving soon" then another "delayed". It is a nightmare attempting to speak with a human being for customer service. I call local store. They say cannot help me because it is "shipping" to my home. 10 days later it arrives at my house, box damaged, re-taped. I did not open the box. I take it to local Bad Buy store. Tell them this is how it arrived to my house. I do not "trust" this electronic device/laptop when it arrives like this. They open the box. The internal box that holds the computer is dented/damaged. Person at counter evens says, "Yes, I would not trust this, wow." They have the exact same laptop at the store. The store manager tells me that he CANNOT give me that some computer because it is no longer "on sale".
WHAT? ARE YOU SERIOUS?
AFTER ALL OF THIS, NO FAULT OF MY OWN AND YOU WANT TO CHARGE ME A HIGHER PRICE! $300 MORE?
GREAT customer service Bad BUY! I will go higher up. You have not heard the last of me.
Do not go through the poor experience I have had.
Make your purchase somewhere else.”
“From start to finish terrible service. Sales associates know little or nothing of products. Service and shipping is a circus. Blame everyone from vendors, shippers and customers but take no responsibility for anything. Website and phone service is literally a scam, hours on hold and outsourced. Zero resolution to any issues with service people knowing less than sales staff and what’s on the script they read from. Hours wasted and offered a $15 gift card after wasting two full days and loss of business! And you guessed it, no resolution and no responsibility on Best Buy’s part. Terrible company and make credible vendors look bad.
Buyers beware”
“They can't seem to be able to deliver my washer and dryer. I just had to set up my 3rd appointment! The first time they said they couldn't get my washer and dryer out of the laundry room. My gardener did it for me. Then they gave me another window and didn't show up. A 7-11 window. I call them at noon and they say they can't talk with the truck (???) but the dispatcher said they were told to cancel the delivery (???!!!!). Now I have Mel telling me I have to wait another week. Can I trust them at this point?? How I wish I bought this form Lowes or even Home Depot. This has been a nightmare.”
“I purchased a tablet online from bestbuy.com but before I did that I called the Amherst store on Niagara Falls boulevard and asked the the person that answered the phone if if I did that could I bring it in and have everything transferred from my Tablet to my new he said yes dad yes I then asked him about printing options and he said we can discuss that when you bring your tablet in to transfer your files I said great.. Are my tablet came in took it to the store and it was told that they will charge me anywhere between 40 and a $100 to transfer my files from my old tablet to my new What are you kidding me right now I purchased it from them they will Best Buy will do anything to rip off their customers I will never ever buy anything or Stop foot in that store again”
“My experience with their customer service including a supervisor got me nowhere. Much to long to explain but this was just over double charging, getting that corrected, they cancelled both orders they charged me for. Over 8 plus hours, got one reordered and delivered with the mounting hardware missing. Back to hold, more BS stories and can get me the hardware 2 months from now in order to use it. Cancelled the order and told them to pick it up. Still waiting. Will never buy anything from BestBuy. AVOID”
“Very poor business experience. Left hand didn't know what the right hand was doing. Communication was not very good. Knowledge was not good, either. Would not recommend anyone buy anything but smaller items from this business”
“It is LITERALLY impossible to get in touch with a customer service person in a store. How would I know? Because I just called customer service 6 times today. I called the specific store, got redirected to India. Explained to India my problem and they redirected me... back to India. I had a very specific question that required I speak to a person in the specific store I called and its impossible to get a hold of them.
I've been a loyal customer for years but this is just appalling service. Really makes me consider cancelling my store card and Total Tech Protection if this is how they treat their "valued" customers.”
“Bought extended warranty. Took a total of 3 hours to get a hold of the right place to send a tech (they have third parties which they make you contact them). Took 2 weeks for a tech to come out and when they came they said despite having geek squad cover we were not under warranty... I explained how can i have a warranty but not be covered. It has been now 2 hours on the hold and the managers is asking me to contact the equipment manufacturer because for the first year best buy is not responsible despite having the warranty with them... a total scam.”
“Does it really matter, its not like you give a damn. Ordered new 65 inch TV to be delivered. Best bugged the hell out of me to confirm and set things up. I did all this on 3 different occasions and when the delivery day came I received a call from best buy stateing the truck did not even show up at the store. Stated it was broke down on the highway so they scheduled me for 4 days later. well the confirmation for the delivery has started again. The day before scheduled delivery I get a call from the Geek squad stating that they wanted to schedule my delivery for 4 more days down the road. Best buy you are just another failing piece of garbage. You cannot deliver what you sale and that goes for you word. I would fire every one of you that is in the supervisory positions for not Supervising so that makes you the problem!!!!!”
“Wanted to give a shout of to the Panama City, FL store, and the sales associate Sadie. She helped me with upgrading my cellphone, and then another time in assisting me with a new iPad. She is very knowledgeable and was so very patient in answering all my questions and going over the workings of both of the items we purchased.
It's nice to have a kind and friendly sales associate these days.
Kudos to you Sadie! And thank you!”
“The installers for our appliances refused to install because they didn't think the appliances would fit in the space. They were extremely rude and unprofessional. After having them leave, we just installed them ourselves, and they fit perfectly. I will never get installation from best buy again.”
“Just an all out downhill company. No eithics or customer service related professionalism. I made many purchases there & will shop elsewhere from here on out. Will gladly take your money, & have no accountability. It's my fault for trusting lingering companies to do great business. NEVER AGAIN!”
“Total Tech team members are idiots and don't know what they are talking about. The "protection" plan is a joke and they change each time what they will cover and what they won't. I just had a tech refuse my service call as a result of my total tech membership problems. They don't care and one person will tell you one things and then the other person tells you another thing - that is if you can get ahold of someone without waiting an hour plus on the phone. I was also disconnected several times (conveniently enough) and they don't take notes so I had to go through my issues over and over. DO NOT GET TOTAL TECH - they are worthless and mean! When I asked for a refund since they can no longer help me, while they said they would give me a partial refund, they stated that I would lose all my protection plans I have in place!!!! OMG talk about a rock and a hard place. So, I could not cancel....The throw obstacles at every corner, making things much more difficult, not efficient and a total waste of time. BUYER BEWARE _ CUSTOMER NO SERVICE!!!!!”
“every month i go on line pay my bill at best buy and always a problem , they are thw orst service i ever had in my life time. you never get in your accounr and when you call them , they dont know what to do , all idiots”
“Best Buy Leadership and the store manager and assistant store manager from WhiteMarsh Md location don’t care about customers all they care about is taking customers money and offering every excuse in the book. Consumers please be aware of the Geek Squad Protection Warranty, it’s a scam and when they come out to repair your warranty product(s) they don’t close the case me meaning that’s how they skirt around the their own Lemon Law. Their full of $hit and and the A$$whole Geek Squad District Mgr. Mr. Fluk is a A$$whole who just was promoted to his current position he is a clueless A$$whole… Afetr this replacement I will never purchase another item from Best Buy. The two Executive Customer Service Relations Rep who handled my case was the worse, they must get these people off the street because they have no retail training or customer service professionalism. Ms. Barry the CEO should be ashamed of herself…Soon as a customer say Attorney, they state the dumbest statement to customers, “If you say your getting an attorney, I have to let my legal department take over” knowing damn well that legal have know clue of what is going on until they receive the complaint…”
