“The price match policy is a sham. We bought a Samsung TV on 11/14/20 and were advised that they would price match until 1/4/21. We saw the item on their Black Friday ad and when we went to get the price adjustment of $400 they advised that they don't match any Black Friday sales. This is very misleading”
“Bought a T.V. package on line. Set up appointment for home delivery for a week later due to it being a new home in another State and not living there for a week. Get confirmation of order and they have 3 accessories (more than $700) being delivered by UPS in two days. I called Best Buy right away. Even though they did not even have a tracking order yet they could not change the order to be delivered later or to pick up in store. The 3 shipments with electrical equipment and speakers will now be left outside on roadway (its a rural area) for 5 days till I arrive in the State.”
“Best Buy contracted a local shipping company, Lone Star Overnight to deliver my PS5. The PS5 has been "lost" in their warehouse since Saturday. Best Buy support has refused to help me every step of the way. I have been chasing the shipping company to try and "find" my console in their warehouse. The kicker, they never even attempted to make a delivery!
Between the 30+ phone calls, chats, and tweets to both companies, I finally was able to speak with a customer support manager at Best Buy. They refused to work with me to send me a new console or supply me with a store to pick up from. They stated all they can do is begin a refund process to investigate the shipping company. And I can once again be thrown into the cycle of attempting to find a console due to their failures.
Best Buy has held my money for over three months now, has not refunded anything, and has not given me anything to compensate for the countless hours I've spent trying to chase their contracted shipping company that clearly stole my product.
I would be extremely cautious ordering this product from Best Buy, if there is any issue with the delivery they will not help you. They will do literally nothing in the way of support or fulfillment of your purchase.
From what I understand from my friends that preorder the console after me and have received from other companies, it's great. I would just strongly advise against using Best Buy even if it is the only place that has preorders available.”
“I wish I could give a half of this one star.. TERRIBLE.. impossible to get in touch with anyone that can actually help. Impossible to reach anyone in store. If you call for help, you will be on hold FOREVER and there’s a big chance that you will be redirected to another area after you’ve given all the information on why you need help. THAT STILL WONT GET ANYTHING DONE!!”
“I bought a television over 42 inches. Now it needs a repair, completely expecting to pay for service. I find out today because I did not buy an extended warranty Best Buy will not fix the television. There will be no more purchases by me from Best Buy. Clearly, they sell products needing extended warranties because they are sub par. And if the extra money is not spent they will not fix. This policy was not discussed at time of purchase.”
“Bought a refrigerator on line on 11/5/2020 and scheduled home delivery for 11/17. Best Buy charged my credit card on 11/6 and I received several email and text confirmations of the delivery on 11/17. At 6:55AM on the morning of 11/17 I received a text saying I needed to reschedule the delivery. Then at 8:42AM I received another text and email confirmation of the delivery on 11/17. At 10:05AM I received a text and email stating the refrigerator was on the truck and out for delivery. They even gave the driver's name and an estimated time of arrival. The truck never showed up. I called the Best Buy customer service number and the automated system hung up on me the first time. The second time I got hold of a real live person and she told me the refrigerator was on back order until 1/24/2021! She then transferred me to sales who said he couldn't help me and transferred me to someone else who said she couldn't help me and transferred me to someone else who finally confirmed that the refrigerator wasn't expected to be in stock until 1/24/2021. He could not answer my questions, such as: Why did they charge my credit card for something that was on back order? Why did they let me schedule delivery for 11/17/2020 for something that wouldn't be available until 1/24/2021? Why did they repeatedly confirm an appointment to deliver something that wouldn't be available until 2 months later? Why did they say the item was on its way and give me an estimated arrival time when it wasn't true? But he could tell me that the charge wouldn't be reversed on my credit card until the next billing cycle. Have bought several appliances here before, never again.”
“Purchased ibuypower pc from bestbuy 12/2019 xmas gift for son. Brought to geek squad 11/2020 paid $99 + tax to find out the problem. A bad motherboard. (Wow, never had that happen before especially since I paid $550 for it). I called bestbuy and they hid behind policy. Sorry but not much they can do. I did contact the vendor and you get the feeling they are amateurs. I have to ship the pc to california to get another motherboard installed. I am livid that a pc fails in less than a year. I purchased from bestbuy, i paid again to find out what the problem is. Then there hands go up and hide behind policy. I wished I purchased from Amazon. I must've spent close to 10k over the yrs but they will never get another penny. 9”
“Had a brand new Samsung washer which never worked, Best Buy says "not our problem" call Samsung who are booking service calls 3 months from now.
No one at Best Buy was willing to make a phone call, lousy dealer.
Took my issue to Better Business B.
Plan to sue best Buy.”
“This review is more about loyalty and good customer service than anything else after being charged a 100+% promotional interest penalty.
I made a mistake, and had a promotional purchase being paid on a monthly "auto pay" from my bank. I didn't pay attention to my monthly statements, because I knew it was being paid every month ( early every month ). When I did look at recent statements, I noticed a problem. When I went back a few months, I saw where I received a $457 interest charge on a $422 remaining balance. I immediately called when I found the problem , and was told since a few months had passed there was nothing they could do now. I told them I would have paid the $422 if I would have known to avoid a 110+% interest charge.
I asked if they could split it or do anything as I have been a customer for 20+ years and literally have spent in excess of $20k. The answer from Best Buy customer service & her supervisor for that type of loyalty is "I am sorry - Nothing we can do".
I've learned my expensive lesson here, and will spend my money with a company that appreciates the customer. That definitely is not Best Buy.”
“The worst service and accountability! I ordered a soundbar for a gift and it stated same day delivery. Well it did not come the same day. The next day when I contacted them they seemed uninterested in resolving the issue and did not seem to care I needed that as a gift and was promised same day shipping. The Best Buy rep decided to tell me he is not sure when it will be delivered. I am never buying anything from them again especially as a gift. Now I have to tell the person their birthday gift is going to be late because Best Buy can’t deliver on their promises. Do not order here you will not get it when they promise it!!!”
“bought stove, frig and microwave. frig and microwave were defective. Best Buy replaced them but refused to install microwave. Wanted to charge 159.99.After telling us they would install. Never buy from best buy again.”
“Slow customer service in store:but, not nearly as slow as the delivery by UPS. I waited for over and hour on hold to talk to a person at Best Buy who proved totally disinterested in helping me. I paid for the item and was promised it by Nov 10. It is now 3 days late and was told that maybe it will come Monday (Nov 19, promise date was Nov 10).”
“There website doesn’t work properly. I ordered a ps5 and it went into my cart but when I went to check out and purchase it, it wouldn’t let me. I went and drove to Best Buy only for them to say it was a glitch, I took off work for this. I tried calling customer service only for it to say there was an hour and a half wait. Absolute garbage customer service!”
“I am/ was a possible new customer, called for info before I make this trip. Have been on hold with elevator music for 1 hour and 40 minutes. I do not think they need my business.”
“I am/ was a possible new customer, called for info before I make this trip. Have been on hold with elevator music for 1 hour and 20 minutes. I do not thin they need my business.”
“I spoke with a Best Buy technician on the [hone yesterday. He said because I had Windows XP he cold not help me remotely. He said I could be assisted if I went to a Best Buy store & he scheduled an appointment for me.
When I went for the appointment I was told they could no longer help with XP. Their technician should have known that & not have scheduled an appointment for me thus wasting more than one hour of my time. Truly awful service.”
“Be careful ordering from Best Buy. They do not deliver when they commit to deliver. I ordered from them October 2 and was told that I would have the order on November 10. They called and told me that they could not deliver until December 19. I tried everything I could to maybe take another item but nobody would help me. I was hung up on three times and forwarded in circles. Please be careful dealing with Best Buy. Not a good company.”
