“If I could give 0 stars I would. They failed to deliver the bathroom one the day specified when I ordered online. I had to spend between 1-2 hours on hold to them every time I needed to call which was a lot. As they missed the selected delivery date twice without informing me, things were missed off the order when delivered. Three of the items delivered were damaged (toilet, basin & bath). Avoid at all costs.”
“my delivery got delayed due to stock issues but spoke to a brilliant advisor caused Stuart who dealt with my inquiry and resolved the matter, I think alot of people need to remember its not the staff's fault who anwser the phone.”
“Ordered six weeks ago for a specified date. Should be getting my products tomorrow but they won’t be coming. I found this out because I called them and had to be on hold for 40 minutes. I was informed that one of my products had actually been discontinued. I’ve asked for a refund and was told 7-14 days (I note this differs to someone else). I was also told I’d get an email confirming my refund. That email didn’t materialise! Who knows if I’ll get the refund. Terrible company and terrible service!”
“Been waiting for over a month now should be delivered this week heard nothing from this company.looking at the bad reviews on here and other sites looks like they will go into liquidation what really worry’s me they have my money how do companies like this get away with poor service.PLEASE DO NOT USE THIS COMPANY”
“The customer service is awful. Staff is very rude, racist and unhelpful.
They should be ashamed. still waiting for a delivery without having any update. Every time I called I had to queue for more than 45 minutes and was cut-off twice by staff who put me on hold!!!!”
“Possibly the worst company I have ever had the misfortune to deal with. Bought and paid for bathroom fittings on the understanding it was a 3 to 5 day delivery, which the salesman promised. Items never appeared and never any contact from them. Their customer service is truly appalling. Promises to return calls are never kept and when told vague delivery dates it all turns out to be complete fabrication. Have a book ready if you do call customer service because you will be left “on hold” for hours. Eventually found someone willing to tell the truth (perhaps he shouldn’t be working for them!) who advised the items would be at least a 7-8 week delivery, not 3 to 5 days. Cancelled order and then waited weeks for the refund to appear, which only happened by constantly pestering them. Furthermore the items would have been cheap Chinese inferior standard products anyway. Should have researched more carefully before buying. Lesson learnt. Went elsewhere, paid more for quality products. but at least we have them. You are strongly advised never to deal with this company as you will certainly regret doing so.”
“DO NOT USE THIS COMPANY!!!!!!
After being wrongly advised on a toilet seat fitting, I am unable to get a refund after many emails, and phone calls. Do not use!!!!!”
“Awful. 2 months of waiting for order. Some wrong parts and some defective. 4 calls to customer service waiting in the queue for 30 minutes each time. Still not resolved.”
“Abosolutely terrible avoid at all cost!! Paid for items which never arrived as now out of stock . Followed online procedure for refunds they were never acknowledged , spoke to customer services after an hour in a queue to be told it would be refunded in 7-10 working days , no such luck ! Spoke to customer services today after another lengthy wait to be told they have been very busy ! Still waiting for my elusive £1000 😡😡. Don’t even warrant a star shambolic !!!!
,”
“I would like to say that I have been dealing with Daniel Scott from your Sheffield branch and he has gone well above and beyond his call of duty to help me resolve a situation for my Inlaws.
His communication and patience has been outstanding and if your company has a recognition or wards scheme for staff I would like to nominate him for one.
Due to his help I will most certainly use your company again in the future as I am slowly starting my own DIY business, I will also recommend you company to friends and other relatives.
With many thanks to Daniel
Peter Leggett”
“This is a froud company.
They are selling products which are not in their stock. I bought a shower tray, enclosure and toilet. On the day of the sale I was advised by the sales adviser Shey that I should receive a call within 7 days for delivery date.
I did not receive that call and when i called the customer service, I was told the profucts were not in stock and they would come back in stock In two months. I did not accept this and cancelled the order and demanded a refund to ve told ws this was a showroom sales the refund would only be authorised by the showroom manager.
I went to the showroom on the same day on A406 and spoke to assistant manager Martin who admitted that it was a company policy to advise the customers with a week delivery phonecall whether the products are in stock or not. I was astonished at how they missold rhe products.
It’s been a month now and I still have not received the refund. It took about a week for the manager to authorise it and I was told that I should be receiving a cheque within 7 to 14 working days, but no sign of the cheque yet.
If I don’t get the cheque by the end of the week I will be taking legal action..”
“Placed order and paid for guaranteed delivery. Item didn't arrive, chased it and told its out of stock. Asked for refund and told 7/10 working days!
Finally got refund after 3 weeks by doing a chargeback on my card.
Just lookout the complaints on here and their Facebook page, its shocking.
Ordered item from Victorian Plumbing, arrived on time with no fuss, good price and quality.”
“Stay well clear they do not deserve one star i ordered sanitary and delivery was a sunday it never arrived i sent 9 emails chasing the order and nothing when i eventually got through on the phone there was no explanation no apology nothing so i cancelled the order its been 9 days and still no refund shocking customer service i then used Victoria Plumb superb arrived on time plus kept up todate with txt Do not use better bathrooms you will regret it”
“After just 16 moths all fittings corroded and fell apart costing a huge repair bills. When we called customer services we were told we "must live in hard water area".... we asked if that were the case why were other 14 year old existing fittings elsewhere in the house ok ...the response was " we only have 12 month guarantee " !!! We have since had to replace 4 sink fittings , one set shower fittings and full bath fittings after just 18 months at a cost of £1103 with plumbers costs !!! Should be called " BODGER BATHROOMS "”
“Missed delivery date twice - cancelled order
Still waiting for refund 15 days later. Customer services not helpful. phone Que waiting times are enormous. Steer clear!”
“I finally recieved my bathroom suite in July 2017. Parts were missing some sections of the shower cubicle were not what we had ordered this resulting in cancelling the plumber for a further six weeks until the correct one's arrived. Not good when there's four adults in the house without a complete bathroom!!
Since then I've had to replace three parts, two at my own expense as they were only covered for twelve months, so read the small print and I'm trying yet again to get through to customer services to arrange another replacement. Customer sevices phone line often has extreemly long waiting time so where possible use the chat line. Quality, I'd say the lower end of fare. I wont be using Better Bathrooms again.”
“As others on Reviews.co.uk have found, the customer service at Better Bathrooms is a shambles. Having ordered a cloakroom suite on 6th January and paid for delivery on 25th January, the delivery day arrived with no update on the order either via email/phone or the tracking/my account info on the Better Bathroom website. Trying to contact the company to discuss the order is only possible via phone (live chat is only available to discuss making an order, not after sales support) so I called them up.
25mins later my call was answered and after another lengthy hold period, I was told that the entire range I’d ordered had been discontinued, and wasn’t even available at the time I’d ordered it! I pointed out that all of the items I’d ordered had been showing as ‘in stock’ when the order was placed and it was explained to me that the website doesn’t represent stock levels accurately! I was offered the chance to order something else with a discount of 15% as ‘our new ranges are a lot more expensive’... or a refund. I asked for the refund which I was told would take 7-10 days to appear on my credit card account. Judging by other recent reviews, I imagine a further call will be needed in two weeks’ time when no sign of a refund has materialised.
One thing to note is that the customer service rep mentioned that the reason for this problem was a merger that happened around Christmas, with a subsequent decision being to cease stocking certain lines. No help knowing that after ordering but worth bearing in mind if you’re thinking of buying from them.
In short: avoid Better Bathrooms.”
“Avoid this company - Unless, of course, you like hanging on the phone for 30mins trying to get through, having your emails ignored and paying for bathrooms you don't receive, in which case, go right ahead.
I've had to instruct my Credit Card provider to use my Chargeback rights as refunds seem impossible to obtain.
To keep with the bathroom theme - they are a shower of sh**e”
“Please please please avoid this shambolic 'company' like the plague. Wish I found this site before I had the misfortune of placing an order with them. Cancelled the order and now fighting for full refund. Don't make the same mistake...you have been warned”
