BetterMe Reviews

4.4 Rating 868 Reviews
84 %
of reviewers recommend BetterMe
4.4
Based on 868 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Read BetterMe Reviews

About BetterMe:

Since 2017, we have been on a mission to create a healthier world for everyone, regardless of age, sex, physical ability, or background. Our goal is to make healthy lifestyle accessible to everyone so they can achieve long-term health benefits. Recognizing the lack of Diversity, Equity, and Inclusion in the market, we strive to eliminate barriers to well-being and self-esteem.

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Email:

care@betterme.world

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BetterMe 1 star review on 19th January 2024
Becky
BetterMe 1 star review on 19th January 2024
Becky
BetterMe 1 star review on 6th November 2023
Bomba
BetterMe 5 star review on 20th October 2023
Mr Bear
BetterMe 5 star review on 18th October 2023
Anonymous
BetterMe 1 star review on 29th June 2023
Corine
BetterMe 1 star review on 29th June 2023
Corine
3
Anonymous
Anonymous  // 01/01/2019
I signed up for a 1 month TRAIL wall pilates in Nov. I did not intend to continue my subscription further. But BetterMe charges customers by default indefinately once they have your credit card details without notifying you. I was lucky I read my credit card statement. Please be aware of this unscrupulous business practice.
Helpful Report
Posted 5 months ago
Hello. Thank you for this comment. To avoid any confusion, we share details about automatic renewal before the first payment. This information is also included in the purchase confirmation letter. It helps users cancel the subscription before the renewal if it's needed. We are truly sorry that it caused the confusion. As we can see, our BetterMe team successfully solved your issue. Please let us know if there is anything we can help you with. Kind regards, team BetterMe
Posted 1 month ago
Disappointed with the lack of resolution regarding my refund issue. Urgently seeking assistance to resolve this matter for mutual satisfaction. Case number: 7476585
Helpful Report
Posted 5 months ago
Hello! Thank you for your feedback. We are sorry if your experience could have been better. As we can see, our BetterMe team successfully solved your issue. Please let us know if there is anything we can help you with. Kind regards, team BetterMe
Posted 1 month ago
App did not show up as a subscription in App Store and was charged $40 without warning. Do not trust this company. They are out to take your money.
Helpful Report
Posted 5 months ago
Hello! Thank you for your feedback. Please be kindly informed that BetterMe is an honest and transparent company. There are two options to subscribe to our service: via the website and App/Play Store. If you purchase our product via the website, the BetterMe subscription will not reflect in your phone settings/Google account. As we can see, our BetterMe team successfully solved your issue. Please let us know if there is anything we can help you with. Kind regards, team BetterMe
Posted 1 month ago
I recently purchased the 12 week wall pilates program. I mistakenly accepted the coaching. ! realized the error within 1 minute, I emailed the company. They responded by stating they did not know what I was requesting despite. After 6 emails they state that they cannot refund or make changes. I once again explained that I made the mistake and notified them of the error within 1 minute. They are not willing to provide any level of understanding. I have filed a dispute with my CC company as well. Prior to this - I gave them 5 different occassions to make this right. They have refused.
Helpful Report
Posted 5 months ago
Hello. Thank you for leaving your comment. We want to clarify that the only way to be billed for any additional tools is to add them to your initial plan from your side manually. Only users can confirm their payment. It appears that our BetterMe team effectively resolved your concern. Please let us know if there is anything we can help you with. Kind regards, team BetterMe
Posted 1 month ago
Better me est une arnaque !
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Posted 5 months ago
Bonjour! Merci pour votre avis. Tout d’abord, nous souhaitons préciser que BetterMe n’est impliqué dans aucune tactique d’escroquerie. Nous sommes une entreprise réputée connue dans le monde entier. Comme nous pouvons le constater, notre équipe BetterMe a résolu avec succès votre problème. S'il vous plaît laissez-nous savoir si nous pouvons vous aider pour quelque chose. Cordialement, l'équipe BetterMe
Posted 1 month ago
This is a total scam … got charged about $100 for 2 months in a row….be careful!!
Helpful Report
Posted 5 months ago
Hello! Thank you for your comment. Please note that each user is billed according to the subscription plan they choose. And to avoid any further renewals, it's necessary to cancel the subscription beforehand. It appears that our BetterMe team effectively resolved your concern. Please let us know if there is anything we can help you with. Kind regards, team BetterMe
Posted 1 month ago
el día 11/11 veo una publicidad en ig de la fundadora de esta asquerosa app. Viendo que betterme estaba en la appstore y como nunca antes había tenido problemas solo vi que tenía 4.6 estrellas y muchas descargas y procedí a instalar. Mi único error y que tras esto cambiará mi conducta como cliente. Entro a la app y me ofrecen una prueba gratuita de 3 días, teniendo que cancelar manualmente en caso de no querer continuar ya que se me dice que la renovación es mensual y automática. Acepté Luego me fui a leer los términos y condiciones y ya para mi desagrado estaba escrito algo que no se me informó de manera explicita: si quiero evitar el cargo tengo que RETIRARME 24 hrs antes del fin de la prueba. Ergo, al segundo día. Con esto fui inmediatamente a cancelar la renovación automática desde mi configuración de appstore. En fin, que por tiempo ni siquiera probé la app este primer día. El 12/11 veo mi app del banco Y HABÍA UN COBRO INDEBIDO, hecho sin mi consentimiento. Resulta que esta dichosa prueba gratuita nunca fue real. Me cobraron la suscripción mensual de manera inmediata y aquí comienzan los dolores de cabeza. Pedí reembolso y denuncie la app a apple. Ningún problema aquí, apple estuvo a la altura y en dos días me devolvieron mi dinero. Betterme por su parte solo se dedicó a ser pasivo-agresivo con sus contestaciones por correo, tratandome implicitamente de boba porque tengo que haber sido yo la que pidió pagar en vez de tener primero la prueba gratuita (xd?). Hasta me sacaron en cara sus números de seguidores rrss, los cuales son evidentemente falsos. Me bloquearon de facebook y borran comentarios en instagram Resulta que en las páginas de facebook de la app y de la fundadora está REPLETO de buenas reviews de cuentas spam. Aunque tenga mi plata no voy a parar, nadie tiene porqué pasar por un mal rato así. Con la plata no se juega
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Posted 5 months ago
¡Hola! Gracias por tus comentarios. Tenga en cuenta que no podemos facturarle hasta que confirme el pedido por su parte. El precio final es visible en la página de pago, así como cualquier otro detalle sobre su paquete de suscripción. Tenga la amabilidad de informarle que BetterMe es una empresa honesta y transparente. Hay dos opciones para suscribirse a nuestro servicio: a través del sitio web y App/Play Store. Para evitar nuevas renovaciones, es necesario cancelar la suscripción previamente. Siempre estamos abiertos a recibir comentarios y comunicaciones de seguimiento. Sin embargo, tenga en cuenta que varias plataformas tienen diferentes pautas y reglas a la hora de comentar, por lo que es posible que sus comentarios hayan sido moderados por la propia plataforma de redes sociales si, por ejemplo, van en contra de sus Estándares comunitarios. Como podemos ver, nuestro equipo ya le ha enviado toda la información necesaria por correo electrónico. Háganos saber si hay algo en lo que podamos ayudarle. Saludos cordiales, equipo BetterMe
Posted 1 month ago
Nowhere to unsubscribe and they keep charging me different amounts. It’s the biggest scam I ever met
Helpful Report
Posted 5 months ago
Hello! Thank you for your feedback. Please be kindly informed that we have nothing to do with any scamming activities. As we can see, your issues have been successfully resolved. Please let us know if there is anything we can help you with. Kind regards, team BetterMe
Posted 1 month ago
Tot acest serviciu este o excrocherie. Am crezut că planurile alimentare sunt trimise pe mail zilnic pt că nu se specifică cum se va desfășura planul. De fapt au făcut o aplicație care nu funcționează. Am dat o puzderie de mailuri la care nu am primit răspuns și i-am contactat inclusiv pe pagina de facebook pt a-mi restitui banii sau măcar să primesc planurile alimentare plătite pe email. Niciun răspuns. Din păcate, când se completează datele au o setare implicită să tragă banii automat de pe card fără să mai anunțe clientul, deci e o aplicație spam. Toate referirile la abonament și plata automată sunt anunțate după ce ai apucat să faci prima plată și e scris cu litere mici aproape insesizabile. La început se lauda că prima lună e gratuită, altă minciună. Urmează să sesizez protecția consumatorului și voi face și plângere la poliție pentru excrocherie!
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Posted 5 months ago
Buna ziua! Multumim pentru feedback-ul dvs. Ne pare rău că v-ați format o părere atât de negativă despre BetterMe. După cum vedem, echipa noastră v-a contactat prin e-mail cu toate informațiile necesare. Vă rugăm să ne spuneți dacă există ceva cu care vă putem ajuta. Cu stima, echipa BetterMe
Posted 1 month ago
Stay away from this app! They are trying to charge me for a monthly fee months after cancelling my subscription and after writing to them asking to stop doing that. Also, be aware that you will be able to open only video of 10-ish minute exercise per day, so if you feel like doing two of exercises from your month plan in one day, you won’t be able. Don’t waste your money and time with this app!
Helpful Report
Posted 5 months ago
Hello! Thank you for your feedback. If your subscription was canceled successfully, it should not be renewed. If you want to work out more, feel free to access the full workouts library in the 'Workouts/Training' tab. It appears that our BetterMe team effectively resolved your concern. Please let us know if there is anything we can help you with. Kind regards, team BetterMe
Posted 1 month ago
Waste of money and totally blind side you into a subscription. Offer you a trial offer for 30 days then start to withdraw $49.99 afterwards on a monthly basis. Misleading. Asked for a refund, won’t offer one. Not worth it. Zero ratings
Helpful Report
Posted 5 months ago
Hello! Thank you for your feedback. Please kindly be informed that the information about automatic renewal for each plan is displayed before the very first payment. That is why each user has an opportunity to cancel the subscription beforehand. As you can see, our team has offered you a solution. Please, check your mailbox and it would be great if you could send us a message for further assistance. Best regards, BetterMe Team
Posted 1 month ago
Never received the product and have emailed with no response and emailed twice for a refund with no response. Money continues to be taken from my account. Complete scam. I would have left 0 stars if I could
Helpful Report
Posted 5 months ago
Hello! We’re sorry to hear of your less than satisfactory experience. As we can see, our team replied to your email. Unfortunately, we have not heard back from you. Please let us know if there is anything we can help you with. Kind regards, team Better
Posted 1 month ago
Customer service is non responsive, beware.
BetterMe 1 star review on 6th November 2023
Helpful Report
Posted 5 months ago
Hello! Thank you for your feedback. Please note that we cannot bill you until you confirm the order from your side. The final price is visible on the checkout page, as well as any other details about your subscription package. It appears that our BetterMe team effectively resolved your concern. Please let us know if there is anything we can help you with. Kind regards, team BetterMe
Posted 1 month ago
Hi Please do not subscribe The app is pathetic. Hi Please do not subscribe The app is pathetic and a scam The app videos keeps hanging and they refuse to provide refund. Please do not subscribe and pay for this useless service.
Helpful Report
Posted 6 months ago
Hello! We are truly sorry to hear that you feel this way about BetterMe. As we can see, our BetterMe team successfully solved your issue. Please let us know if there is anything we can help you with. Kind regards, team BetterMe
Posted 1 month ago
After 28 days of trying it, I was automatically charged for another period of 28 days!!! I hate it!
Helpful Report
Posted 6 months ago
Hello. Thank you for this comment. To avoid any confusion, we share details about automatic renewal before the first payment. This information is also included in the purchase confirmation letter. It helps users cancel the subscription before the renewal if it's needed. We are truly sorry that it caused the confusion. If you need any assistance, our team is always available at care@betterme.world. Kind regards, team BetterMe
Posted 1 month ago
Signed up for 28 day challenge. When it was finished i was charged $49.99 for renewed subscription without permission. Didnt want to continue as the exercise videos were terrible.
Helpful Report
Posted 6 months ago
Hello! Thank you for your feedback. Please kindly be informed that the information about automatic renewal for each plan is displayed before the very first payment. That is why each user has an opportunity to cancel the subscription beforehand. If you need any assistance, please reach us at care@betterme.world. Kind regards, team BetterMe
Posted 1 month ago
Crappy service, had various questions to which never got a response, app does not allow sufficient time between exercises, you have no control over scheduling exercises etc not worth your money
Helpful Report
Posted 6 months ago
Hi! We appreciate your comment on our workouts. While we are working on improving, you can tap on the video while working out and select Pause "||" to stop it. It will give you as much time for a break as needed. We apologize if your email remained without a reply. You can easily reach us at care@betterme.world and we will assist you further. Kind regards, BetterMe
Posted 1 month ago
Betterme.world have just taken money, without authorisation from a disabled vulnerable friend of mine. Disgusting cockroaches preying on those who are struggling..
Helpful Report
Posted 6 months ago
Hello! Thank you for your feedback. We do not have direct access to your personal details as well as billing details. Only users can submit their purchases. To understand what happened, we kindly ask you to reach out to our team directly at care@betterme.world. We are available for your assistance daily. Kind regards, team BetterMe
Posted 1 month ago
This is a scam... they take your money and you can not speak to anyone about a refund.
Helpful Report
Posted 6 months ago
Hello! Thank you for sharing. We would like to clarify that we cannot deduct money without your direct approval. As we can see, our BetterMe team successfully solved your issue. Please let us know if there is anything we can help you with. Kind regards, team BetterMe
Posted 1 month ago
It seems as if you want to co-erce people to pay subscription for add ons and if they do not ; you collect payments for a prescribed plan and do not deliver on it. Makes this seem like a scam
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Posted 6 months ago
Hello! Thank you for your feedback. Please be kindly informed that we have nothing to do with any scamming activities. We do not have direct access to your personal details as well as billing details. Only users can submit their purchases. Please, reach us at care@betterme.world, and we will gladly assist you further. Kind Regards, team BetterMe
Posted 1 month ago
BetterMe is rated 4.4 based on 868 reviews