BetterMe Reviews

Name: BetterMe
Address: Office No. 101, 1st Floor,, Paphos District (Pafos)
Rating: 4.51

4.5 Rating 1,666 Reviews

89 %

of reviewers recommend BetterMe

Company Reviews

Metrics

Info

4.5

Based on 1,666 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About BetterMe:

Since 2017, we have been on a mission to create a healthier world for everyone, regardless of age, sex, physical ability, or background. Our goal is to make healthy lifestyle accessible to everyone so they can achieve long-term health benefits. Recognizing the lack of Diversity, Equity, and Inclusion in the market, we strive to eliminate barriers to well-being and self-esteem.

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Email:

care@betterme.world

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BetterMe 1 star review on 19th January 2024

Becky

BetterMe 1 star review on 6th November 2023

Bomba

"BetterMe: An All-in-One Fitness and Wellness Companion\r\n\r\nI stumbled upon the BetterMe app while on a quest to revamp my fitness and overall health, and I can honestly say that it has been a game-changer. BetterMe has become my trusted fitness and wellness companion, and I can't speak highly enough about its incredible features.\r\n\r\nFrom the moment I downloaded the app, I was impressed by its intuitive design and user-friendly interface. It's incredibly easy to navigate, and it caters to individuals of all fitness levels, whether you're a beginner or a seasoned athlete. The variety of workouts, meal plans, and wellness content is truly remarkable, offering something for everyone.\r\n\r\nOne of the standout features of BetterMe is its personalized approach. The app conducts a thorough assessment of your fitness goals, current health status, and dietary preferences, and then tailors a comprehensive plan to help you reach your objectives. The accuracy of this personalization is uncanny, and it makes every workout and meal plan feel like it's designed just for you.\r\n\r\nThe video workouts are top-notch, with clear instructions and expert demonstrations. Whether you prefer strength training, cardio, yoga, or anything in between, BetterMe has you covered. The app keeps track of your progress, making it easy to monitor your improvements and stay motivated.\r\n\r\nThe meal plans and recipes are another fantastic feature. The recipes are not only healthy but also incredibly delicious, and the integrated grocery list feature simplifies the entire meal preparation process. Through BetterMe, I've learned about portion control, balanced nutrition, and the importance of a well-rounded diet.\r\n\r\nBetterMe also provides daily reminders and motivation, which is instrumental in helping me maintain consistency. The sense of community within the BetterMe user base is inspiring, and the ability to connect with like-minded individuals who share similar goals is an invaluable support system.\r\n\r\nIn conclusion, BetterMe is an indispensable tool for anyone seeking to improve their fitness and overall well-being. Since integrating it into my daily routine, I've seen remarkable results, from weight loss to increased energy and a greater sense of well-being. I wholeheartedly recommend BetterMe to anyone looking to make positive lifestyle changes. It's a comprehensive, easy-to-use app that can help you achieve your health and fitness goals effectively."

BetterMe 5 star review on 20th October 2023

Mr Bear

BetterMe 5 star review on 18th October 2023

Anonymous

BetterMe 1 star review on 29th June 2023

Corine

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“el día 11/11 veo una publicidad en ig de la fundadora de esta asquerosa app. Viendo que betterme estaba en la appstore y como nunca antes había tenido problemas solo vi que tenía 4.6 estrellas y muchas descargas y procedí a instalar. Mi único error y que tras esto cambiará mi conducta como cliente. Entro a la app y me ofrecen una prueba gratuita de 3 días, teniendo que cancelar manualmente en caso de no querer continuar ya que se me dice que la renovación es mensual y automática. Acepté Luego me fui a leer los términos y condiciones y ya para mi desagrado estaba escrito algo que no se me informó de manera explicita: si quiero evitar el cargo tengo que RETIRARME 24 hrs antes del fin de la prueba. Ergo, al segundo día. Con esto fui inmediatamente a cancelar la renovación automática desde mi configuración de appstore. En fin, que por tiempo ni siquiera probé la app este primer día. El 12/11 veo mi app del banco Y HABÍA UN COBRO INDEBIDO, hecho sin mi consentimiento. Resulta que esta dichosa prueba gratuita nunca fue real. Me cobraron la suscripción mensual de manera inmediata y aquí comienzan los dolores de cabeza. Pedí reembolso y denuncie la app a apple. Ningún problema aquí, apple estuvo a la altura y en dos días me devolvieron mi dinero. Betterme por su parte solo se dedicó a ser pasivo-agresivo con sus contestaciones por correo, tratandome implicitamente de boba porque tengo que haber sido yo la que pidió pagar en vez de tener primero la prueba gratuita (xd?). Hasta me sacaron en cara sus números de seguidores rrss, los cuales son evidentemente falsos. Me bloquearon de facebook y borran comentarios en instagram Resulta que en las páginas de facebook de la app y de la fundadora está REPLETO de buenas reviews de cuentas spam. Aunque tenga mi plata no voy a parar, nadie tiene porqué pasar por un mal rato así. Con la plata no se juega”

Helpful Report

Posted 2 years ago

¡Hola! Gracias por tus comentarios. Tenga en cuenta que no podemos facturarle hasta que confirme el pedido por su parte. El precio final es visible en la página de pago, así como cualquier otro detalle sobre su paquete de suscripción. Tenga la amabilidad de informarle que BetterMe es una empresa honesta y transparente. Hay dos opciones para suscribirse a nuestro servicio: a través del sitio web y App/Play Store. Para evitar nuevas renovaciones, es necesario cancelar la suscripción previamente. Siempre estamos abiertos a recibir comentarios y comunicaciones de seguimiento. Sin embargo, tenga en cuenta que varias plataformas tienen diferentes pautas y reglas a la hora de comentar, por lo que es posible que sus comentarios hayan sido moderados por la propia plataforma de redes sociales si, por ejemplo, van en contra de sus Estándares comunitarios. Como podemos ver, nuestro equipo ya le ha enviado toda la información necesaria por correo electrónico. Háganos saber si hay algo en lo que podamos ayudarle. Saludos cordiales, equipo BetterMe

Posted 1 year ago

“Nowhere to unsubscribe and they keep charging me different amounts. It’s the biggest scam I ever met”

Helpful Report

Posted 2 years ago

Hello! Thank you for your feedback. Please be kindly informed that we have nothing to do with any scamming activities. As we can see, your issues have been successfully resolved. Please let us know if there is anything we can help you with. Kind regards, team BetterMe

Posted 1 year ago

“Tot acest serviciu este o excrocherie. Am crezut că planurile alimentare sunt trimise pe mail zilnic pt că nu se specifică cum se va desfășura planul. De fapt au făcut o aplicație care nu funcționează. Am dat o puzderie de mailuri la care nu am primit răspuns și i-am contactat inclusiv pe pagina de facebook pt a-mi restitui banii sau măcar să primesc planurile alimentare plătite pe email. Niciun răspuns. Din păcate, când se completează datele au o setare implicită să tragă banii automat de pe card fără să mai anunțe clientul, deci e o aplicație spam. Toate referirile la abonament și plata automată sunt anunțate după ce ai apucat să faci prima plată și e scris cu litere mici aproape insesizabile. La început se lauda că prima lună e gratuită, altă minciună. Urmează să sesizez protecția consumatorului și voi face și plângere la poliție pentru excrocherie!”

Helpful Report

Posted 2 years ago

Buna ziua! Multumim pentru feedback-ul dvs. Ne pare rău că v-ați format o părere atât de negativă despre BetterMe. După cum vedem, echipa noastră v-a contactat prin e-mail cu toate informațiile necesare. Vă rugăm să ne spuneți dacă există ceva cu care vă putem ajuta. Cu stima, echipa BetterMe

Posted 1 year ago

“Stay away from this app! They are trying to charge me for a monthly fee months after cancelling my subscription and after writing to them asking to stop doing that. Also, be aware that you will be able to open only video of 10-ish minute exercise per day, so if you feel like doing two of exercises from your month plan in one day, you won’t be able. Don’t waste your money and time with this app!”

Helpful Report

Posted 2 years ago

Hello! Thank you for your feedback. If your subscription was canceled successfully, it should not be renewed. If you want to work out more, feel free to access the full workouts library in the 'Workouts/Training' tab. It appears that our BetterMe team effectively resolved your concern. Please let us know if there is anything we can help you with. Kind regards, team BetterMe

Posted 1 year ago

“Waste of money and totally blind side you into a subscription. Offer you a trial offer for 30 days then start to withdraw $49.99 afterwards on a monthly basis. Misleading. Asked for a refund, won’t offer one. Not worth it. Zero ratings”

Helpful Report

Posted 2 years ago

Hello! Thank you for your feedback. Please kindly be informed that the information about automatic renewal for each plan is displayed before the very first payment. That is why each user has an opportunity to cancel the subscription beforehand. As you can see, our team has offered you a solution. Please, check your mailbox and it would be great if you could send us a message for further assistance. Best regards, BetterMe Team

Posted 1 year ago

“Never received the product and have emailed with no response and emailed twice for a refund with no response. Money continues to be taken from my account. Complete scam. I would have left 0 stars if I could”

Helpful Report

Posted 2 years ago

Hello! We’re sorry to hear of your less than satisfactory experience. As we can see, our team replied to your email. Unfortunately, we have not heard back from you. Please let us know if there is anything we can help you with. Kind regards, team Better

Posted 1 year ago

“Customer service is non responsive, beware.”

Helpful Report

Posted 2 years ago

Hello! Thank you for your feedback. Please note that we cannot bill you until you confirm the order from your side. The final price is visible on the checkout page, as well as any other details about your subscription package. It appears that our BetterMe team effectively resolved your concern. Please let us know if there is anything we can help you with. Kind regards, team BetterMe

Posted 1 year ago

“Hi Please do not subscribe The app is pathetic. Hi Please do not subscribe The app is pathetic and a scam The app videos keeps hanging and they refuse to provide refund. Please do not subscribe and pay for this useless service.”

Helpful Report

Posted 2 years ago

Hello! We are truly sorry to hear that you feel this way about BetterMe. As we can see, our BetterMe team successfully solved your issue. Please let us know if there is anything we can help you with. Kind regards, team BetterMe

Posted 1 year ago

“After 28 days of trying it, I was automatically charged for another period of 28 days!!! I hate it!”

Helpful Report

Posted 2 years ago

Hello. Thank you for this comment. To avoid any confusion, we share details about automatic renewal before the first payment. This information is also included in the purchase confirmation letter. It helps users cancel the subscription before the renewal if it's needed. We are truly sorry that it caused the confusion. If you need any assistance, our team is always available at care@betterme.world. Kind regards, team BetterMe

Posted 1 year ago

“Signed up for 28 day challenge. When it was finished i was charged $49.99 for renewed subscription without permission. Didnt want to continue as the exercise videos were terrible.”

Helpful Report

Posted 2 years ago

Hello! Thank you for your feedback. Please kindly be informed that the information about automatic renewal for each plan is displayed before the very first payment. That is why each user has an opportunity to cancel the subscription beforehand. If you need any assistance, please reach us at care@betterme.world. Kind regards, team BetterMe

Posted 1 year ago

“Crappy service, had various questions to which never got a response, app does not allow sufficient time between exercises, you have no control over scheduling exercises etc not worth your money”

Helpful Report

Posted 2 years ago

Hi! We appreciate your comment on our workouts. While we are working on improving, you can tap on the video while working out and select Pause "||" to stop it. It will give you as much time for a break as needed. We apologize if your email remained without a reply. You can easily reach us at care@betterme.world and we will assist you further. Kind regards, BetterMe

Posted 1 year ago

“Betterme.world have just taken money, without authorisation from a disabled vulnerable friend of mine. Disgusting cockroaches preying on those who are struggling..”

Helpful Report

Posted 2 years ago

Hello! Thank you for your feedback. We do not have direct access to your personal details as well as billing details. Only users can submit their purchases. To understand what happened, we kindly ask you to reach out to our team directly at care@betterme.world. We are available for your assistance daily. Kind regards, team BetterMe

Posted 1 year ago

“This is a scam... they take your money and you can not speak to anyone about a refund.”

Helpful Report

Posted 2 years ago

Hello! Thank you for sharing. We would like to clarify that we cannot deduct money without your direct approval. As we can see, our BetterMe team successfully solved your issue. Please let us know if there is anything we can help you with. Kind regards, team BetterMe

Posted 1 year ago

“It seems as if you want to co-erce people to pay subscription for add ons and if they do not ; you collect payments for a prescribed plan and do not deliver on it. Makes this seem like a scam”

Helpful Report

Posted 2 years ago

Hello! Thank you for your feedback. Please be kindly informed that we have nothing to do with any scamming activities. We do not have direct access to your personal details as well as billing details. Only users can submit their purchases. Please, reach us at care@betterme.world, and we will gladly assist you further. Kind Regards, team BetterMe

Posted 1 year ago

“I have found it very difficult to cancel this. There’s no person to contact it’s all on AI. My credit card company is currently working on canceling. Make sure you read reviews before I wish I had”

Helpful Report

Posted 2 years ago

Hi! Thank you for your review. There is an option to cancel a subscription directly in the app (More → Manage Subscription). It appears that our BetterMe team effectively resolved your concern. Please let us know if there is anything we can help you with. Kind regards, team BetterMe

Posted 1 year ago

“I have emailed them numerous times to unsubscribe and I continuously get charged, I unsubscribe and email them and then next month I am charged again. Seems to be the case for many people. STAY WELL AWAY FROM THEM, unless you're happy to throw away your money. I'm still yet to receive a response from them. They seem too busy replying to 1 star reviews explaining that you can't be charged if you have unsubscribed, but BELIEVE ME IT CAN HAPPEN, because it's happen to me now 3 months in a row!”

Helpful Report

Posted 2 years ago

Hi! Thank you for your review. There is an option to cancel a subscription directly in the app (More → Manage Subscription). We apologize if your email remained without a reply. Please reach us at care@betterme.world and we will gladly assist you further. Kind regards, team BetterMe

Posted 1 year ago

“Looks like this company uses fake reviews guess that’s a bot writing them as they all start the same and entered at the same time. You need FAKE REVIEWS cause your company is a SHAM RIP OFF and NEVER replies to messages. HOPE YOU GO BUST SCUM”

Helpful Report

Posted 2 years ago

Hello! We are very sad to see you have formed a negative opinion about our app. We apologize if your email remained without a reply. Please, reach us at care@betterme.world, and we will gladly assist you further and answer all of your questions. Kind Regards, team BetterMe

Posted 1 year ago

“I've paid for 4 weeks plan, but my app got locked only after 3 days. I can't access my plan anymore they are asking me to sign up for a yearly plan. Don't get fooled by this app”

Helpful Report

Posted 2 years ago

Hello! Thank you for your feedback. In order for us to find your profile and check your account, we would ask you to reach us at care@betterme.world directly. This way, we will be able to review all the details and provide you with further advice on how to access your plan and where to start. We look forward to your reply. Kind regards, team BetterMe

Posted 1 year ago

“Such poor service and waste of money. During the questionnaire it asks about foods you are allergic to and not to include in the plan. Once you pay then you see the menu and their plan. The plan included items I’m allergic to every day of the plan. So I requested to cancel and get a refund within 2 hours of getting it - obviously did not use the program. After months of emailing and finally getting a response, they said “the company will not refund any transaction once it has been made” such a scam. Especially if they don’t follow through on the pre purchase agreement and questions they ask that you answer, they shouldn’t ask questions if they don’t listen to the answer or apply it to this apparent “personalized” plan. Horrible service and robbery of hard earned money from people just trying to improve their lives! Still no refund as they refuse to credit me for services not used and not as advertised, stay away from this company!”

Helpful Report

Posted 2 years ago

Hello! Thank you for your feedback. We have created a plan based on your preferences, goals, and parameters, both current and desired ones. BetterMe offers flexibility. You can substitute ingredients or change the diet type. Also, you can log your own food. You can contact us at care@betterme.world. Our team will be able to check your profile and provide you with further information. Kind regards, team BetterMe

Posted 1 year ago

“Die App an sich ist nicht schlecht,aber ich habe die App für 1 Monat gebucht und bezahlt. Die App wurde mir 2 mal gebucht und ich habe 2 mal für die gleiche App die 50 Franken kostet 100 verrechnet jeden Monat, obwohl ich nur 1 mal gebucht habe. Zur Krönung wurde das Abbo einfach verlängert, habe jetzt 6 Monate dafür bezahlt und habe es erst jetzt bemerkt. Das Abbo habe ich jetzt gekündet und hoffe das es so bleibt. Ich habe eine E- Mail an den Support gesendet ob mir das Geld für die 5 Monate in der ich die App gar nicht genutzt habe rückerstattet wird. Da kommt aber leider immer die gleiche Automatisierte Antwort mit der ich nichts anfangen kann. Finde ich sehr schade deshalb verdient die App nicht mal 1 Stern von mir.”

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Posted 2 years ago

Hallo! Danke für Ihre Rückmeldung. Bitte beachten Sie, dass wir Ihnen erst dann eine Rechnung stellen können, wenn Sie die Bestellung Ihrerseits bestätigen. Der Endpreis ist auf der Checkout-Seite sichtbar, ebenso alle weiteren Details zu Ihrem Abonnementpaket. Wie wir sehen, hat unser BetterMe-Team Ihr Problem erfolgreich gelöst. Bitte teilen Sie uns mit, ob wir Ihnen bei irgendetwas helfen können. Herzliche Grüße, Team BetterMe

Posted 1 year ago

BetterMe is rated 4.5 based on 1,666 reviews