BetterMe Reviews

Name: BetterMe
Address: Office No. 101, 1st Floor, “Afentiko Anna” Building, Corner of Tepeleniou & Korytsas Street, Paphos, Paphos District (Pafos)
Rating: 4.58

4.6 Rating 2,316 Reviews

91 %

of reviewers recommend BetterMe

Company Reviews

Metrics

Info

4.6

Based on 2,316 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy

About BetterMe:

Since 2017, we have been on a mission to create a healthier world for everyone, regardless of age, sex, physical ability, or background. Our goal is to make healthy lifestyle accessible to everyone so they can achieve long-term health benefits. Recognizing the lack of Diversity, Equity, and Inclusion in the market, we strive to eliminate barriers to well-being and self-esteem.

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care@betterme.world

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BetterMe 1 star review on 19th January 2024

Becky

BetterMe 1 star review on 6th November 2023

Bomba

"BetterMe: An All-in-One Fitness and Wellness Companion\r\n\r\nI stumbled upon the BetterMe app while on a quest to revamp my fitness and overall health, and I can honestly say that it has been a game-changer. BetterMe has become my trusted fitness and wellness companion, and I can't speak highly enough about its incredible features.\r\n\r\nFrom the moment I downloaded the app, I was impressed by its intuitive design and user-friendly interface. It's incredibly easy to navigate, and it caters to individuals of all fitness levels, whether you're a beginner or a seasoned athlete. The variety of workouts, meal plans, and wellness content is truly remarkable, offering something for everyone.\r\n\r\nOne of the standout features of BetterMe is its personalized approach. The app conducts a thorough assessment of your fitness goals, current health status, and dietary preferences, and then tailors a comprehensive plan to help you reach your objectives. The accuracy of this personalization is uncanny, and it makes every workout and meal plan feel like it's designed just for you.\r\n\r\nThe video workouts are top-notch, with clear instructions and expert demonstrations. Whether you prefer strength training, cardio, yoga, or anything in between, BetterMe has you covered. The app keeps track of your progress, making it easy to monitor your improvements and stay motivated.\r\n\r\nThe meal plans and recipes are another fantastic feature. The recipes are not only healthy but also incredibly delicious, and the integrated grocery list feature simplifies the entire meal preparation process. Through BetterMe, I've learned about portion control, balanced nutrition, and the importance of a well-rounded diet.\r\n\r\nBetterMe also provides daily reminders and motivation, which is instrumental in helping me maintain consistency. The sense of community within the BetterMe user base is inspiring, and the ability to connect with like-minded individuals who share similar goals is an invaluable support system.\r\n\r\nIn conclusion, BetterMe is an indispensable tool for anyone seeking to improve their fitness and overall well-being. Since integrating it into my daily routine, I've seen remarkable results, from weight loss to increased energy and a greater sense of well-being. I wholeheartedly recommend BetterMe to anyone looking to make positive lifestyle changes. It's a comprehensive, easy-to-use app that can help you achieve your health and fitness goals effectively."

BetterMe 5 star review on 20th October 2023

Mr Bear

BetterMe 5 star review on 18th October 2023

Anonymous

BetterMe 1 star review on 29th June 2023

Corine

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This app lacks user friendliness and any kind of support. You pay for this app experience which is just a gateway to try and sell you more products. I tried to contact support for questions about my exercise and meal plan. No response. Looking around at other reviews it looks like most people feel like I do...Betterme is a waste of time and money. Definitely choose any other product for a better experience.”

Helpful Report

Posted 2 years ago

Hello! Thank you for your feedback. We are very disappointed to hear about your experience. This does not come anywhere near our standards of service. If there is anything we can do for you, please reach us at trust@betterme.world. Kind regards, team BetterMe

Posted 2 years ago

“BEWARE!!! careful when purchasing the Ap. I was willing to buy the initial trial for $44. I think it was for 90 days. I then saw the option - immediate after buying the trial - to learn more about the one on one coaching. I clicked on that to learn more & Next thing I know my credit card was charged $84. I immediately contacted the BetterMe customer service explaining what happened. They said no refund and too bad for me. Not a good start to by BetterMe experience. BEWARE”

Helpful Report

Posted 2 years ago

Hello! Thank you for your feedback. We do not have direct access to your personal details as well as billing details. Only users can submit their purchases. When you submit your order, you automatically agree to the refund policy. We should follow the rules and conditions of this refund policy while reviewing your request. Please, reach us at trust@betterme.world, and we will gladly assist you further. Kind Regards, BetterMe

Posted 2 years ago

“They are misleading about the pricing, subscription agreement. There are many others who got scammed from this service.”

Helpful Report

Posted 2 years ago

Hello! Thank you for your feedback. Please note that we cannot bill you until you confirm the order from your side. The final price is visible on the checkout page, as well as any other details about your subscription package. As we can see, our BetterMe team reached you via email. Please email us back so that we can find the best possible solution for you. Kind regards, Team BetterMe

Posted 2 years ago

“I signed up for a 1 month TRAIL wall pilates in Nov. I did not intend to continue my subscription further. But BetterMe charges customers by default indefinately once they have your credit card details without notifying you. I was lucky I read my credit card statement. Please be aware of this unscrupulous business practice.”

Helpful Report

Posted 2 years ago

Hello. Thank you for this comment. To avoid any confusion, we share details about automatic renewal before the first payment. This information is also included in the purchase confirmation letter. It helps users cancel the subscription before the renewal if it's needed. We are truly sorry that it caused the confusion. As we can see, our BetterMe team successfully solved your issue. Please let us know if there is anything we can help you with. Kind regards, team BetterMe

Posted 2 years ago

“Disappointed with the lack of resolution regarding my refund issue. Urgently seeking assistance to resolve this matter for mutual satisfaction. Case number: 7476585”

Helpful Report

Posted 2 years ago

Hello! Thank you for your feedback. We are sorry if your experience could have been better. As we can see, our BetterMe team successfully solved your issue. Please let us know if there is anything we can help you with. Kind regards, team BetterMe

Posted 2 years ago

“App did not show up as a subscription in App Store and was charged $40 without warning. Do not trust this company. They are out to take your money.”

Helpful Report

Posted 2 years ago

Hello! Thank you for your feedback. Please be kindly informed that BetterMe is an honest and transparent company. There are two options to subscribe to our service: via the website and App/Play Store. If you purchase our product via the website, the BetterMe subscription will not reflect in your phone settings/Google account. As we can see, our BetterMe team successfully solved your issue. Please let us know if there is anything we can help you with. Kind regards, team BetterMe

Posted 2 years ago

“I recently purchased the 12 week wall pilates program. I mistakenly accepted the coaching. ! realized the error within 1 minute, I emailed the company. They responded by stating they did not know what I was requesting despite. After 6 emails they state that they cannot refund or make changes. I once again explained that I made the mistake and notified them of the error within 1 minute. They are not willing to provide any level of understanding. I have filed a dispute with my CC company as well. Prior to this - I gave them 5 different occassions to make this right. They have refused.”

Helpful Report

Posted 2 years ago

Hello. Thank you for leaving your comment. We want to clarify that the only way to be billed for any additional tools is to add them to your initial plan from your side manually. Only users can confirm their payment. It appears that our BetterMe team effectively resolved your concern. Please let us know if there is anything we can help you with. Kind regards, team BetterMe

Posted 2 years ago

“Better me est une arnaque !”

Helpful Report

Posted 2 years ago

Bonjour! Merci pour votre avis. Tout d’abord, nous souhaitons préciser que BetterMe n’est impliqué dans aucune tactique d’escroquerie. Nous sommes une entreprise réputée connue dans le monde entier. Comme nous pouvons le constater, notre équipe BetterMe a résolu avec succès votre problème. S'il vous plaît laissez-nous savoir si nous pouvons vous aider pour quelque chose. Cordialement, l'équipe BetterMe

Posted 2 years ago

“This is a total scam … got charged about $100 for 2 months in a row….be careful!!”

Helpful Report

Posted 2 years ago

Hello! Thank you for your comment. Please note that each user is billed according to the subscription plan they choose. And to avoid any further renewals, it's necessary to cancel the subscription beforehand. It appears that our BetterMe team effectively resolved your concern. Please let us know if there is anything we can help you with. Kind regards, team BetterMe

Posted 2 years ago

“el día 11/11 veo una publicidad en ig de la fundadora de esta asquerosa app. Viendo que betterme estaba en la appstore y como nunca antes había tenido problemas solo vi que tenía 4.6 estrellas y muchas descargas y procedí a instalar. Mi único error y que tras esto cambiará mi conducta como cliente. Entro a la app y me ofrecen una prueba gratuita de 3 días, teniendo que cancelar manualmente en caso de no querer continuar ya que se me dice que la renovación es mensual y automática. Acepté Luego me fui a leer los términos y condiciones y ya para mi desagrado estaba escrito algo que no se me informó de manera explicita: si quiero evitar el cargo tengo que RETIRARME 24 hrs antes del fin de la prueba. Ergo, al segundo día. Con esto fui inmediatamente a cancelar la renovación automática desde mi configuración de appstore. En fin, que por tiempo ni siquiera probé la app este primer día. El 12/11 veo mi app del banco Y HABÍA UN COBRO INDEBIDO, hecho sin mi consentimiento. Resulta que esta dichosa prueba gratuita nunca fue real. Me cobraron la suscripción mensual de manera inmediata y aquí comienzan los dolores de cabeza. Pedí reembolso y denuncie la app a apple. Ningún problema aquí, apple estuvo a la altura y en dos días me devolvieron mi dinero. Betterme por su parte solo se dedicó a ser pasivo-agresivo con sus contestaciones por correo, tratandome implicitamente de boba porque tengo que haber sido yo la que pidió pagar en vez de tener primero la prueba gratuita (xd?). Hasta me sacaron en cara sus números de seguidores rrss, los cuales son evidentemente falsos. Me bloquearon de facebook y borran comentarios en instagram Resulta que en las páginas de facebook de la app y de la fundadora está REPLETO de buenas reviews de cuentas spam. Aunque tenga mi plata no voy a parar, nadie tiene porqué pasar por un mal rato así. Con la plata no se juega”

Helpful Report

Posted 2 years ago

¡Hola! Gracias por tus comentarios. Tenga en cuenta que no podemos facturarle hasta que confirme el pedido por su parte. El precio final es visible en la página de pago, así como cualquier otro detalle sobre su paquete de suscripción. Tenga la amabilidad de informarle que BetterMe es una empresa honesta y transparente. Hay dos opciones para suscribirse a nuestro servicio: a través del sitio web y App/Play Store. Para evitar nuevas renovaciones, es necesario cancelar la suscripción previamente. Siempre estamos abiertos a recibir comentarios y comunicaciones de seguimiento. Sin embargo, tenga en cuenta que varias plataformas tienen diferentes pautas y reglas a la hora de comentar, por lo que es posible que sus comentarios hayan sido moderados por la propia plataforma de redes sociales si, por ejemplo, van en contra de sus Estándares comunitarios. Como podemos ver, nuestro equipo ya le ha enviado toda la información necesaria por correo electrónico. Háganos saber si hay algo en lo que podamos ayudarle. Saludos cordiales, equipo BetterMe

Posted 2 years ago

“Nowhere to unsubscribe and they keep charging me different amounts. It’s the biggest scam I ever met”

Helpful Report

Posted 2 years ago

Hello! Thank you for your feedback. Please be kindly informed that we have nothing to do with any scamming activities. As we can see, your issues have been successfully resolved. Please let us know if there is anything we can help you with. Kind regards, team BetterMe

Posted 2 years ago

“Tot acest serviciu este o excrocherie. Am crezut că planurile alimentare sunt trimise pe mail zilnic pt că nu se specifică cum se va desfășura planul. De fapt au făcut o aplicație care nu funcționează. Am dat o puzderie de mailuri la care nu am primit răspuns și i-am contactat inclusiv pe pagina de facebook pt a-mi restitui banii sau măcar să primesc planurile alimentare plătite pe email. Niciun răspuns. Din păcate, când se completează datele au o setare implicită să tragă banii automat de pe card fără să mai anunțe clientul, deci e o aplicație spam. Toate referirile la abonament și plata automată sunt anunțate după ce ai apucat să faci prima plată și e scris cu litere mici aproape insesizabile. La început se lauda că prima lună e gratuită, altă minciună. Urmează să sesizez protecția consumatorului și voi face și plângere la poliție pentru excrocherie!”

Helpful Report

Posted 2 years ago

Buna ziua! Multumim pentru feedback-ul dvs. Ne pare rău că v-ați format o părere atât de negativă despre BetterMe. După cum vedem, echipa noastră v-a contactat prin e-mail cu toate informațiile necesare. Vă rugăm să ne spuneți dacă există ceva cu care vă putem ajuta. Cu stima, echipa BetterMe

Posted 2 years ago

“Stay away from this app! They are trying to charge me for a monthly fee months after cancelling my subscription and after writing to them asking to stop doing that. Also, be aware that you will be able to open only video of 10-ish minute exercise per day, so if you feel like doing two of exercises from your month plan in one day, you won’t be able. Don’t waste your money and time with this app!”

Helpful Report

Posted 2 years ago

Hello! Thank you for your feedback. If your subscription was canceled successfully, it should not be renewed. If you want to work out more, feel free to access the full workouts library in the 'Workouts/Training' tab. It appears that our BetterMe team effectively resolved your concern. Please let us know if there is anything we can help you with. Kind regards, team BetterMe

Posted 2 years ago

“Waste of money and totally blind side you into a subscription. Offer you a trial offer for 30 days then start to withdraw $49.99 afterwards on a monthly basis. Misleading. Asked for a refund, won’t offer one. Not worth it. Zero ratings”

Helpful Report

Posted 2 years ago

Hello! Thank you for your feedback. Please kindly be informed that the information about automatic renewal for each plan is displayed before the very first payment. That is why each user has an opportunity to cancel the subscription beforehand. As you can see, our team has offered you a solution. Please, check your mailbox and it would be great if you could send us a message for further assistance. Best regards, BetterMe Team

Posted 2 years ago

“Never received the product and have emailed with no response and emailed twice for a refund with no response. Money continues to be taken from my account. Complete scam. I would have left 0 stars if I could”

Helpful Report

Posted 2 years ago

Hello! We’re sorry to hear of your less than satisfactory experience. As we can see, our team replied to your email. Unfortunately, we have not heard back from you. Please let us know if there is anything we can help you with. Kind regards, team Better

Posted 2 years ago

“Customer service is non responsive, beware.”

Helpful Report

Posted 2 years ago

Hello! Thank you for your feedback. Please note that we cannot bill you until you confirm the order from your side. The final price is visible on the checkout page, as well as any other details about your subscription package. It appears that our BetterMe team effectively resolved your concern. Please let us know if there is anything we can help you with. Kind regards, team BetterMe

Posted 2 years ago

“Hi Please do not subscribe The app is pathetic. Hi Please do not subscribe The app is pathetic and a scam The app videos keeps hanging and they refuse to provide refund. Please do not subscribe and pay for this useless service.”

Helpful Report

Posted 2 years ago

Hello! We are truly sorry to hear that you feel this way about BetterMe. As we can see, our BetterMe team successfully solved your issue. Please let us know if there is anything we can help you with. Kind regards, team BetterMe

Posted 2 years ago

“After 28 days of trying it, I was automatically charged for another period of 28 days!!! I hate it!”

Helpful Report

Posted 2 years ago

Hello. Thank you for this comment. To avoid any confusion, we share details about automatic renewal before the first payment. This information is also included in the purchase confirmation letter. It helps users cancel the subscription before the renewal if it's needed. We are truly sorry that it caused the confusion. If you need any assistance, our team is always available at care@betterme.world. Kind regards, team BetterMe

Posted 2 years ago

“Signed up for 28 day challenge. When it was finished i was charged $49.99 for renewed subscription without permission. Didnt want to continue as the exercise videos were terrible.”

Helpful Report

Posted 2 years ago

Hello! Thank you for your feedback. Please kindly be informed that the information about automatic renewal for each plan is displayed before the very first payment. That is why each user has an opportunity to cancel the subscription beforehand. If you need any assistance, please reach us at care@betterme.world. Kind regards, team BetterMe

Posted 2 years ago

“Crappy service, had various questions to which never got a response, app does not allow sufficient time between exercises, you have no control over scheduling exercises etc not worth your money”

Helpful Report

Posted 2 years ago

Hi! We appreciate your comment on our workouts. While we are working on improving, you can tap on the video while working out and select Pause "||" to stop it. It will give you as much time for a break as needed. We apologize if your email remained without a reply. You can easily reach us at care@betterme.world and we will assist you further. Kind regards, BetterMe

Posted 2 years ago

BetterMe is rated 4.6 based on 2,316 reviews