BetterMe Reviews

4.4 Rating 868 Reviews
84 %
of reviewers recommend BetterMe
4.4
Based on 868 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Read BetterMe Reviews

About BetterMe:

Since 2017, we have been on a mission to create a healthier world for everyone, regardless of age, sex, physical ability, or background. Our goal is to make healthy lifestyle accessible to everyone so they can achieve long-term health benefits. Recognizing the lack of Diversity, Equity, and Inclusion in the market, we strive to eliminate barriers to well-being and self-esteem.

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Email:

care@betterme.world

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BetterMe 1 star review on 19th January 2024
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BetterMe 1 star review on 19th January 2024
Becky
BetterMe 1 star review on 6th November 2023
Bomba
BetterMe 5 star review on 20th October 2023
Mr Bear
BetterMe 5 star review on 18th October 2023
Anonymous
BetterMe 1 star review on 29th June 2023
Corine
BetterMe 1 star review on 29th June 2023
Corine
3
Anonymous
Anonymous  // 01/01/2019
Do not sign up for this app or give them your credit card details. They make it impossible for you to cancel the trial subscription. There is nowhere in the app where you can go in and remove your credit card details. I emailed the company about 30 times and reached out numerous times on social media and keep getting the same automated messages. They have kept charging my card after I clearly told them to cancel my subscription about 20 times. I have had to dispute the transaction with my bank and cancel my credit card, it’s been an absolute nightmare. I will report this company to consumer affairs, I don’t understand how they can keep operating like this. There are so many bad reviews on them everywhere.
Helpful Report
Posted 8 months ago
Hello! Thank you for your feedback! We regret to hear about your experience with us. You can easily cancel your subscription directly in the app (More → Manage Subscription). We apologize if your email remained without a reply. You can contact us at care@betterme.world. Our team will be able to check your profile and provide you with further information. Kind regards, team BetterMe
Posted 1 month ago
Absolutely terrible customer services! Never again. Still waiting for my refund!!!!
Helpful Report
Posted 8 months ago
Hello! We’re sorry to hear of your less than satisfactory experience. As we can see, our BetterMe team successfully solved your issue. Please let us know if there is anything we can help you with. Kind regards, team BetterMe
Posted 1 month ago
I paid $24.99 through link on fb which took me to app which asked a heap of questions then got to stage where they ask for more money. I literally have paid for something I can’t access.
Helpful Report
Posted 8 months ago
Hello! Thank you for your feedback. In order for us to find your profile and check your account, we would ask you to reach us at care@betterme.world directly. This way, we will be able to review all the details and provide you with further advice on how to access your plan and where to start. We look forward to your reply. Kind regards, team BetterMe
Posted 1 month ago
Dont trust payment plan, Bad review from everyone saying, app charge $100 for subscription after few months. “This app is Scam”.
Helpful Report
Posted 8 months ago
Hello! Thank you for your feedback. Firstly, we want to clarify that BetterMe is not involved in any scamming tactics. We are a reputable company known all over the world. We do not have direct access to your personal details as well as billing details. Only users can submit their purchases. To understand what happened, we kindly ask you to reach out to our team directly at care@betterme.world. Kind regards, team BetterMe
Posted 1 month ago
ABSOLUTELY RIP OFF DO NOT FALL FOR IT
Helpful Report
Posted 8 months ago
Hello! Thanks for reaching out. When we receive such feedback, it's helpful to learn more details about what stands behind it. Would you be so kind as to send more details to care@betterme.world? Our team is determined to focus on a solution and improvements. Kind Regards, Team BetterMe
Posted 1 month ago
I just cannot believe this is so hard to c as no Ed l membership, especially when I was supposed to have a free trial period, which is not the case. I would. Not advise anyone to subscribe unless under a direct debit where you have the control and this business does not give you that option. Common sense says avoid or accept you will be charged forever without changing banking details and even then they probably have some way of charging you. Disgusting way to operate a business and under distance selling laws am amazed this has not been challenged.
Helpful Report
Posted 8 months ago
Hello! Thank you for this comment. To avoid any confusion, we share details about automatic renewal before the first payment. This information is also included in the purchase confirmation letter. It helps users cancel the subscription before the renewal if it's needed. There is an option to cancel a subscription directly in the app (More → Manage Subscription). Please, reach us at care@betterme.world, and we will gladly assist you further. Kind Regards, BetterMe
Posted 1 month ago
No support when emailed or sent on app review. They don't even try to respond. I emailed them and sent an app review about the billing issue and they sent a generic bot response weeks later.....still no update or follow up fr them. Don't recommend this app. Don't pay for it either, I think it's more of a hassle than it is helpful. I'm going to put a review of this on every review site I can find.
Helpful Report
Posted 8 months ago
Hello! We apologize for the delayed reply. As we can see, our BetterMe team successfully solved your issue. Please let us know if there is anything we can help you with. Kind regards, team BetterMe
Posted 1 month ago
It’s a useless app. Be careful to install it, it has an auto renewal. They say free trial , but after installing they charge you immediately. I had deleted the app after couple of days, but they charge me again!!!And they don’t reply any emails of mine….
Helpful Report
Posted 8 months ago
Hello! Thank you for your comment. Each user is billed according to the subscription plan they choose. And to avoid any further renewals, it's necessary to cancel the subscription beforehand. Any subscription is applied to your personal account, not the app itself. Thus, deleting the app does not result in a cancellation. It should be done via your account. Please, reach us at care@betterme.world, and we will do our best to help you. Kind regards, team BetterMe
Posted 1 month ago
I was never able to create an account that I was able to log into. I never received any emails or info after about 1 week the page that I had logged into disappeared and I wS not able to get into the app. It said I did not have an account and wanted me to pay for another subscription. Then 3 months later I got hit with another charge for twice the amount. I am now out almost $100 with no service from them. They said they refused to refund the payment they just hit me with because .I did not cancel. I was not able to use itand was not able to find any records of my purchase after about 3 weeks.. I tried to log on after about 3 days the page disappeared. I keep putting of doing workouts that I should do. But when I decided to start doing something. The page went poof, gone. When I tried finding a link I could not. No more blogs from them. Then after several hours trying to find them. I gave up. Thought it was a one time charge and if I liked it I could do more. But they had my bank info saved and hit me with another charge. Then refused to refund the money.NOT honest .
Helpful Report
Posted 8 months ago
Hello! Thank you for sharing. After the payment on a website, each user creates a BetterMe account with a password. Once the app is installed, one will need to just log into this account for the app to recognize your paid subscription. As we can see, our BetterMe team successfully solved your issue. Please let us know if there is anything we can help you with. Kind regards, team BetterMe
Posted 1 month ago
App does not work, money taken without consent. No customer service, do not respond to emails. No refund. TOTAL SCAM
Helpful Report
Posted 8 months ago
Hello! Thank you for your feedback. We do not have direct access to your personal details as well as billing details. Only users can submit their purchases. We apologize if your email remained without a reply. To understand what happened, we kindly ask you to reach out to our team directly at care@betterme.world. Kind regards, team BetterMe
Posted 1 month ago
Not happy I've contacted them after my free trail and they have deducted from my account then they have deducted another amount by forcing me to pay without opting out of the webpage. This is extremely upsetting and they are not replying to my emails.
Helpful Report
Posted 8 months ago
Hello! Thank you for your feedback. Please note that we cannot bill you until you confirm the order from your side. The final price is visible on the checkout page, as well as any other details about your subscription package. Please reach us at care@betterme.world for further assistance. Kind regards, team BetterMe
Posted 1 month ago
Worse problem, meal not personalized Bad costumer service, no answer to your question and no support
Helpful Report
Posted 8 months ago
Hello. Thank you for leaving your comment. We did not intend to cause any inconvenience to you. Please contact us directly at care@betterme.world. This way, we will find all your previous requests and get back to you with a reply soon. Kind regards, team BetterMe
Posted 1 month ago
FRAUD - Beware from this scam! All their paid ads are FAKE! They will make you optin and then make you pay again without any communication. If you drop them email they wont reply for days! It's a big big scam. Don't fall for it.
Helpful Report
Posted 9 months ago
Hello! Thank you for your feedback. We want to clarify that BetterMe is not involved in any scamming tactics. We are a reputable company known all over the world. Please note that we cannot bill you until you confirm the order from your side. The final price is visible on the checkout page, as well as any other details about your subscription package. As we can see, our BetterMe team successfully solved your issue. Please let us know if there is anything we can help you with. Kind regards, team BetterMe
Posted 1 month ago
I never asked to subscribe or join BetterMe. Not quite sure what the App or Software does as it isn’t something I have ever used.. Have however been charged via PayPal £441.15 to BetterMe. I have asked Betterme for a refund - they basically laugh at you - totally unacceptable and unethical!!
Helpful Report
Posted 9 months ago
Hello. We’re sorry to hear of your less than satisfactory experience. Please kindly be informed that the information about automatic renewal for each plan is displayed before the very first payment. That is why each user has an opportunity to cancel the subscription beforehand. As we can see, our BetterMe team successfully solved your issue. Please let us know if there is anything we can help you with. Kind regards, team BetterMe
Posted 1 month ago
Charged $11 more than I authorised to pay. If I click the $24.99 deal, that's what I'm expecting to pay.
Helpful Report
Posted 9 months ago
Hello! Thank you for your feedback. Please note that we cannot bill you until you confirm the order from your side. The final price is visible on the checkout page, as well as any other details about your subscription package. Please reach us at care@betterme.world for further assistance. Kind regards, team BetterMe
Posted 1 month ago
Very poor service and staff,suggest all people don't waste your money with this app,when you pay they don't ready to listen you.
Helpful Report
Posted 9 months ago
Hello. Would you mind sharing more details about what caused such a negative impression? We are available at care@betterme.world and would appreciate further details to understand how to help you. Kind regards, team BetterMe
Posted 1 month ago
I have unsubcribed and written them an email and a message in the app. Yet i still get them trying to charge my card MULTIPLE TIMES. Fix it better me.
Helpful Report
Posted 9 months ago
Hello! Thank you for your feedback. As we can see, our BetterMe team successfully solved your issue. Please let us know if there is anything we can help you with. Kind regards, team BetterMe
Posted 1 month ago
Although I subscribed with excitement I was so disappointed with BetterMe service and support. Despite canceling the plan, having an email sent to them to cancel and their reply. I’ve been emailing them without clear response. Beware when subscribing as it looks like they will continue to charge you even after you have cancelled the subscription. They are not transparent or straightforward in the info they provide and trick you into thinking they’ve carried out your request but still continue to charge.
Helpful Report
Posted 9 months ago
Hello! Thank you for your feedback. If the subscription was successfully canceled, it could not be automatically renewed. It appears that our BetterMe team effectively resolved your concern. Kindly inform us if there's anything further we can assist you with. Kind regards, team BetterMe
Posted 1 month ago
The company automaticaly charged u without u knowing its. I only bought a 1 week plan they offered at instagram and when you click it will direct you to pay it. I paid the certain amount. But didnt expect to direct me to download the app and boom they charged you automatically 179 dhms without u understanding what was that for? Dont be trapped never download the app? They fool you and application is not even useful and complicated!
Helpful Report
Posted 9 months ago
Hello! Thank you for your feedback. Please note that we cannot bill you until you confirm the order from your side. The final price is visible on the checkout page, as well as any other details about your subscription package. Please reach us at care@betterme.world for further assistance. Kind regards, team BetterMe
Posted 1 month ago
They do not response after several emailsand messages Unauthorized subscription its a scam!!!
Helpful Report
Posted 9 months ago
Hello! Thank you for your feedback. We apologize if your email remained without a reply. Please, reach us at care@betterme.world, and we will gladly assist you further. Kind Regards, BetterMe
Posted 1 month ago
BetterMe is rated 4.4 based on 868 reviews