BetterMe Reviews

4.4 Rating 868 Reviews
84 %
of reviewers recommend BetterMe
4.4
Based on 868 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Read BetterMe Reviews

About BetterMe:

Since 2017, we have been on a mission to create a healthier world for everyone, regardless of age, sex, physical ability, or background. Our goal is to make healthy lifestyle accessible to everyone so they can achieve long-term health benefits. Recognizing the lack of Diversity, Equity, and Inclusion in the market, we strive to eliminate barriers to well-being and self-esteem.

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Email:

care@betterme.world

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BetterMe 1 star review on 19th January 2024
Becky
BetterMe 1 star review on 19th January 2024
Becky
BetterMe 1 star review on 6th November 2023
Bomba
BetterMe 5 star review on 20th October 2023
Mr Bear
BetterMe 5 star review on 18th October 2023
Anonymous
BetterMe 1 star review on 29th June 2023
Corine
BetterMe 1 star review on 29th June 2023
Corine
3
Anonymous
Anonymous  // 01/01/2019
I never ever signed up for a subscription. I have just found out I have been charged 37.19 for the past 9 months.... absolutely disgusting. Never even logged into the app only tonight to cancel the subscription. I sincerely hope I an refunded.
Helpful Report
Posted 3 months ago
Hello! Thank you for your feedback. Please kindly be informed that the information about automatic renewal for each plan is displayed before the very first payment. That is why each user has an opportunity to cancel the subscription beforehand. As we can see, our BetterMe team successfully solved your issue. Please let us know if there is anything we can help you with. Kind regards, team BetterMe
Posted 1 month ago
After a day of trying the app, I can easily tell it's something you can do just by watching YouTube for free. So I then messaged the company to cancel and refund, and after a series of back-and-forth email, them trying to convince me to stay ended up it's non-refundable. It's a shame, because I haven't really utilized the service, not one single bit of the programme. So yes, just make sure you know it's nonrefundable.
Helpful Report
Posted 3 months ago
Hello! Thank you for your comment. BetterMe is an app that helps you make positive changes in your physical and mental well-being. It is not merely a tracker. The app offers a variety of healthy meals with detailed recipes, effective workouts for different needs, as well as tools to track your progress along the way. Unfortunately, we could not locate your plan under the email address you provided us here. Please, reach out to us with a request at trust@betterme.world, and will determine how we can provide you with a solution. Thank you for your understanding! Kind regards, Team BetterMe
Posted 1 month ago
I went through all the steps, body type, age,weight and goals. I decided to take the 12 weeks for .30 a day or $25.99. I noticed they were pushing PayPal but, due to a horrible experience recently with PayPal l, I chose to use my Wells Fargo debit card. After I entered my card, it said my institution had declined it. I called WF and was told there were THREE $25.99 charges made! What they're NOT saying is the true charge is is $25.99 PER MONTH, Not what they show!
BetterMe 1 star review on 19th January 2024 BetterMe 1 star review on 19th January 2024
Helpful Report
Posted 3 months ago
Hello! Thank you for your feedback. Please note that we cannot bill you until you confirm the order from your side. The final price is visible on the checkout page, as well as any other details about your subscription package. Unfortunately, we could not locate your plan under the email address you provided us here. Please reach us at trust@betterme.world for further assistance. Kind regards, team BetterMe
Posted 1 month ago
I recently had a challenging experience with BetterMe App that I feel is important to share. While the app itself offers a range of features that could be beneficial for health and fitness enthusiasts, my interaction with their customer service over a subscription cancellation and refund issue was less than satisfactory. Initially, I found the app promising, but due to personal reasons, I decided to cancel my subscription. I followed the cancellation procedures as instructed by the app. However, I was surprised to find that my subscription was still active and was auto-renewed without my consent. Upon contacting customer support, the responses were slow, and it took multiple attempts to get a clear explanation. The support team, while polite, adhered strictly to their Terms and Conditions, citing non-refundability under Paragraph 6.8, despite the apparent cancellation on my end. This response was both frustrating and disappointing, as it seemed to overlook the possibility of a system error or miscommunication. While I understand the importance of Terms and Conditions, the lack of flexibility and understanding in customer service in situations where the customer has made a reasonable effort to comply with the cancellation process is concerning. It undermines the overall user experience. In conclusion, while BetterMe may offer a good product, my experience with their customer service over this particular issue has left a negative impression. I advise potential users to be very cautious about the subscription terms and to be prepared for potential challenges should you need to cancel your service.
Helpful Report
Posted 3 months ago
Hello! Thank you for your feedback. We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. When you submit your order, you automatically agree to the refund policy. We should follow the rules and conditions of this refund policy while reviewing your request. As we can see, our BetterMe team successfully solved your issue. Please let us know if there is anything we can help you with. Kind regards, team BetterMe
Posted 1 month ago
Did not authorise a membership however auto debit payments were taken. When a refund was requested they failed to respond authentically, and just kept trying to offer better deals. Ended up having to submit a dispute with my financial institution.
Helpful Report
Posted 3 months ago
Hello! Thank you for this comment. To avoid any confusion, we share details about automatic renewal before the first payment. This information is also included in the purchase confirmation letter. It helps users cancel the subscription before the renewal if it's needed. We are truly sorry that it caused the confusion. As we can see, our BetterMe team successfully solved your issue. Please let us know if there is anything we can help you with. Kind regards, team BetterMe
Posted 1 month ago
READ THE REVIEWS!!!! They are a scam and a cheat and take money out of your account that they say they don’t see on your end. I am fighting with them now to get my money back and they are saying they don’t see any fees charged but my BANK does! I definitely am going to dispute with my bank!
Helpful Report
Posted 3 months ago
Hello! Thank you for your feedback. Please note that we cannot bill you until you confirm the order from your side. The final price is visible on the checkout page, as well as any other details about your subscription package. As we can see, our BetterMe team successfully solved your issue. Please let us know if there is anything we can help you with. Kind regards, team BetterMe
Posted 1 month ago
The App is good itself but the customer service is horrible. When I signed up with a basic plan for a month, Better Me signed me up for a auto payment automatically and I did not notice!! then there was a $50 deduction from my account for 2 months 28/11/2023 and 30/12/2023 and when I raised it to the customer service last month, they still have not got back to me! I hate apps that signed you up for autopayment rather than sendig a remider email!! I won't recommend it to anyone and wont sign up again! Thanks, Shay Date of
Helpful Report
Posted 3 months ago
Hello! Thank you for your feedback. Please be informed that all our plans are based on a subscription. This info is highlighted before the initial payment on the checkout page We apologize for the delayed reply. As we can see, our BetterMe team successfully solved your issue. Please let us know if there is anything we can help you with. Kind regards, team BetterMe
Posted 1 month ago
I would to inform those with this app you can go to your settings on your phone and you should look for subscriptions, find the one you wish to cancel and click cancel subscription. Yes the terms and conditions state auto renewal without stating the charges!! Plus any increase at anytime without notifying you. You can be in charge so try this out and that way you are making sure it’s cancelled from your apple or android card subscription. Good luck 🤞 Dee
Helpful Report
Posted 4 months ago
Hello! We appreciate that you are sharing your concerns. Before confirming your first purchase, each user manually chooses one of the offered plans. All of them are based on a subscription. You can be offered a discount for your first payment. All further renewals happen at full price. This info is indicated on the same page where you choose a plan. After you confirm your payment, you receive a purchase confirmation letter with the very same details. If you do not agree to be billed for the full price, you can easily cancel the subscription before it renews. It can easily be done either from the app or by contacting our support team beforehand. Please, reach us at trust@betterme.world, if you need any assistance. Kind Regards, team BetterMe
Posted 1 month ago
This business is fraud. Signed up, paid but log in details that I received don't work. Forgot password option doesn't work either so cannot even stop auto renewal. Big red flags so stay away
Helpful Report
Posted 4 months ago
Hello! Thank you for sharing the details of the situation. As we can see our team already reached you via email and canceled your subscription. Please let us know if there is anything we can help you with. Kind regards, team BetterMe
Posted 1 month ago
Horrible, cheats, thieves and scammers! Never trust this app..it's designed to steal your money
Helpful Report
Posted 4 months ago
Hello! Thank you for sharing. We would like to clarify that we cannot deduct money without your direct approval. Only users can submit their purchases. As we can see, our BetterMe team successfully solved your issue. Please let us know if there is anything we can help you with. Kind regards, team BetterMe
Posted 1 month ago
I do not recommend, they have set up the app based on subscriptions but have adds that intentionally get in your way when you using the app then charge you unexpectedly without needing to confirm. There customer service is non existent and run on Intentionally deceitful practice. Get out why u can so many better fitness app options out there.
Helpful Report
Posted 4 months ago
Hello! Thank you for your feedback. Please note that we cannot bill you until you confirm the order from your side. The final price is visible on the checkout page, as well as any other details about your subscription package. As we can see, our BetterMe team successfully solved your issue. Please let us know if there is anything we can help you with. Kind regards, team BetterMe
Posted 1 month ago
Im not happy with them the took money from my card without any service around 140 $ for two months and i inform them to cancel membership but they didn’t 😞
Helpful Report
Posted 4 months ago
Hi! Thank you for your review. Each user is billed according to the subscription plan they choose. And to avoid any further renewals, it's necessary to cancel the subscription beforehand. There is an option to cancel a subscription directly in the app (More → Manage Subscription). We have also reached you via email, kindly check your inbox. Kind regards, team BetterMe
Posted 1 month ago
Took money without authorization and now blatantly ignoring numerous emails to have this rectified
Helpful Report
Posted 4 months ago
Hello! Thank you for sharing. We would like to clarify that we cannot deduct money without your direct approval. Only users can submit their purchases. We apologize for the delayed reply. As we can see, our BetterMe team successfully solved your issue. Please let us know if there is anything we can help you with. Kind regards, team BetterMe
Posted 1 month ago
DO NOT SUBSCRIBE TO THIS APP I have used the app and decided it was not for me. I went through the cancellation process, which is sending them an email according to a specific template. It took them 5 months to get back to me (as I see from the other reviews it is pretty standard they reply late, I wonder if it is on purpose to charge people..) meanwhile they kept charging me. When they finally got back to me after 5 months, they refused to refund me for the 5 months they kept charging. Horrible customer service from them as they kept referring to their terms and conditions and sending emails that made no sense. While their T&C clearly states that “ Unless you cancel your subscription, you authorize us and the App Stores to charge you for the renewal term." By sending them a cancellation email I haven’t authorize them to charge my credit card. In the end they’ve decided to “exceptionally” refund me for a month but because it took them 5 months to get back to me I had decided to cancel my credit card to stop the payment, and now they are saying that they can only pay the original credit card.. Long story short this app has a very poor customer service and very questionable issue resolution practices.
Helpful Report
Posted 4 months ago
Hello! We regret to hear about your experience with us. We apologize for the delayed reply. There is an option to cancel a subscription directly in the app (More → Manage Subscription). Even though sometimes we cannot offer an immediate human response, it’s important for us to make sure users know how to cancel the plans on their end. As we can see, our BetterMe team successfully solved your issue. Please let us know if there is anything we can help you with. Kind regards, team BetterMe
Posted 1 month ago
Absolutely worst customer service I've experienced. Canceled before trial ended and still charged. Refuse to give a refund.
Helpful Report
Posted 4 months ago
Hello. Thank you for reporting this situation to us. If your subscription was canceled successfully, it should not be renewed. It appears that our BetterMe team effectively resolved your concern. Please let us know if there is anything we can help you with. Kind regards, team BetterMe
Posted 1 month ago
I tried to cancel Better Me well before the due date - they of course charged me and now I’m fighting with them to refund me. NO ONE is answering my emails now . Very poor service!
Helpful Report
Posted 4 months ago
Hello! Thank you for your feedback. Please kindly be informed that the information about automatic renewal for each plan is displayed before the very first payment. That is why each user has an opportunity to cancel the subscription beforehand. It appears that our BetterMe team effectively resolved your concern. Please let us know if there is anything we can help you with. Kind regards, team BetterMe
Posted 1 month ago
This is a scam!! They will steal your money. Check out other website reviews.
Helpful Report
Posted 4 months ago
Hello! Thank you for your feedback. Firstly, we want to clarify that BetterMe is not involved in any scamming tactics. We are a reputable company known all over the world. Please note that we cannot bill you until you confirm the order from your side. The final price is visible on the checkout page, as well as any other details about your subscription package. As we can see, our BetterMe team successfully solved your issue. Please let us know if there is anything we can help you with. Kind regards, team BetterMe
Posted 1 month ago
This app lacks user friendliness and any kind of support. You pay for this app experience which is just a gateway to try and sell you more products. I tried to contact support for questions about my exercise and meal plan. No response. Looking around at other reviews it looks like most people feel like I do...Betterme is a waste of time and money. Definitely choose any other product for a better experience.
Helpful Report
Posted 4 months ago
Hello! Thank you for your feedback. We are very disappointed to hear about your experience. This does not come anywhere near our standards of service. If there is anything we can do for you, please reach us at trust@betterme.world. Kind regards, team BetterMe
Posted 1 month ago
BEWARE!!! careful when purchasing the Ap. I was willing to buy the initial trial for $44. I think it was for 90 days. I then saw the option - immediate after buying the trial - to learn more about the one on one coaching. I clicked on that to learn more & Next thing I know my credit card was charged $84. I immediately contacted the BetterMe customer service explaining what happened. They said no refund and too bad for me. Not a good start to by BetterMe experience. BEWARE
Helpful Report
Posted 4 months ago
Hello! Thank you for your feedback. We do not have direct access to your personal details as well as billing details. Only users can submit their purchases. When you submit your order, you automatically agree to the refund policy. We should follow the rules and conditions of this refund policy while reviewing your request. Please, reach us at trust@betterme.world, and we will gladly assist you further. Kind Regards, BetterMe
Posted 1 month ago
They are misleading about the pricing, subscription agreement. There are many others who got scammed from this service.
Helpful Report
Posted 5 months ago
Hello! Thank you for your feedback. Please note that we cannot bill you until you confirm the order from your side. The final price is visible on the checkout page, as well as any other details about your subscription package. As we can see, our BetterMe team reached you via email. Please email us back so that we can find the best possible solution for you. Kind regards, Team BetterMe
Posted 1 month ago
BetterMe is rated 4.4 based on 868 reviews