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BetterMe Reviews

4.5 Rating 1,926 Reviews
90 %
of reviewers recommend BetterMe
4.5
Based on 1,926 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Postal Service
Customer Service
Communication Channels
Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Refunds Process
Very Easy
Read BetterMe Reviews

About BetterMe:

Since 2017, we have been on a mission to create a healthier world for everyone, regardless of age, sex, physical ability, or background. Our goal is to make healthy lifestyle accessible to everyone so they can achieve long-term health benefits. Recognizing the lack of Diversity, Equity, and Inclusion in the market, we strive to eliminate barriers to well-being and self-esteem.

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Email:

care@betterme.world

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BetterMe 5 star review on 20th October 2023
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BetterMe 5 star review on 18th October 2023
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BetterMe 1 star review on 29th June 2023
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BetterMe 1 star review on 29th June 2023
Corine
3
Anonymous
Anonymous  // 01/01/2019
When I needed assistance from better me admin to cancel an auto renewed subscription I wasn’t aware of, the support and assistance received was off the charts amazing in terms of helpfulness, promptness and understanding. They replied and actioned my request within under 12h with no fuss hassle or drama. Couldn’t believe or fault how smooth their process was
Helpful Report
Posted 3 months ago
Hello! Thank you for your feedback. We’re happy our team could assist you quickly and smoothly. If you need anything else, we’re here. Best regards, Team BetterMe
Posted 3 months ago
I wanted to share my positive experience with the BetterMe support team. I accidentally missed the cancellation window for my subscription and was charged automatically, even though I hadn't been using the app for a while. I reached out to their support team immediately, explaining the situation. Although they initially offered me a discount to stay, they were incredibly understanding when I explained that I simply wouldn't be using the service right now. They processed a full refund without giving me a hard time. It is rare to find companies these days that act with such integrity and prioritize customer satisfaction over making a quick buck from a forgotten subscription. A special thanks to Jasmine from the billing team for the quick help. Highly recommended for their honesty!
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Posted 3 months ago
Hi there, Thank you for sharing your experience. We’re glad we could help and that your request was processed smoothly. Special thanks for noting Jasmine from the billing team—we’ll pass along your appreciation. If you need anything else, we’re here. Best regards, Team BetterMe
Posted 3 months ago
Very kind, try there best to help ppl
Helpful Report
Posted 3 months ago
Hi there, Thank you for your kind words. We’re glad we could help and that you had a positive experience. If you need anything else, we’re here. Best regards, Team BetterMe
Posted 3 months ago
Kooperativ und hilfsbereit
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Posted 3 months ago
Hallo, vielen Dank für dein positives Feedback! Wir freuen uns, dass du mit unserem Service kooperativ und hilfsbereit warst. Wenn du weitere Fragen oder Anliegen hast, sind wir gerne für dich da. Liebe Grüße, Team BetterMe
Posted 3 months ago
Reactive and reachable customer service!
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Posted 3 months ago
Hi there, Thank you for your kind words. We’re glad you had a great experience with our customer service, and we’ll be here if you need anything. Kind regards, Team BetterMe
Posted 3 months ago
Excellent customer service, super speedy and helpful. I sadly need to leave for a short while as I am unable to exercise but will definitely be back. Thank you again
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Posted 3 months ago
Hi Vanessa, Thank you for your kind words. We’re glad you had a great experience with our customer service. We’ll be here when you’re ready to return. Best regards, Team BetterMe
Posted 3 months ago
התחרטתי והחזירו לי תוך כמה ימים את כל הכסף
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Posted 3 months ago
שלום! תודה על המשוב שלך. אנו מעריכים את הפצת הבשורה הטובה על חווייתך עם BetterMe. בברכה, צוות BetterMe
Posted 3 months ago
Amazing service!!! Highly recommend
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Posted 3 months ago
Hi there, Thank you for your amazing feedback. We're thrilled you had a great experience and would highly recommend us. If you need anything else, we're here for you. Best regards, Team BetterMe
Posted 3 months ago
Excellent customer service
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Posted 3 months ago
Hi Blanca, Thank you for your kind words. We're thrilled you had an excellent experience with our customer service. Kind regards, Team BetterMe
Posted 3 months ago
I was answered promptly and given the solution.
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Posted 3 months ago
Hi there, Thank you for your feedback. We're glad you received a prompt response and a solution. Best regards, Team BetterMe
Posted 3 months ago
Great customer service, they replied to me immediately and helped me with my issue right away.
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Posted 3 months ago
Hi there, Thank you for sharing your experience. We're glad our customer service was prompt and helpful. If you need anything else, we're here for you. Best regards, Team BetterMe
Posted 3 months ago
Better me has made my day, not only they are understanding but very thoughtful and considerate towards each of their customers/ clients. Thank you Better me app
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Posted 3 months ago
Hello! It is delightful to hear such positive words and it’s always a pleasure to serve our users. Many thanks! Kind Regards, Team BetterMe
Posted 3 months ago
Service tres reactif et a l'écoute. Ils ont réglé mon soucis tres rapidement.
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Posted 3 months ago
Bonjour Mathilde, Merci pour votre retour. Nous sommes ravis que notre service ait été réactif et à l’écoute, et que votre souci ait été réglé rapidement. Bien cordialement, L'équipe BetterMe
Posted 3 months ago
I started and it worked, first time it was even hard to do workouts, but trainings are balanced very well and “nothing is impossible”.
Helpful Report
Posted 3 months ago
Hi there, Thank you for sharing your experience. We’re glad the program works for you and that the workouts are balanced well. If you need any tips or support as you continue, we’re here to help. Best regards, Team BetterMe
Posted 3 months ago
BetterMe made me happy by listening to my concerns and solving the problem quickly. Customer support was kind, helpful, and professional. I really appreciated the good service.
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Posted 4 months ago
Hi Paulina, Thank you for your wonderful feedback! We’re glad we could resolve your concern quickly. If you need any further assistance, we’re here to help. Kind regards, Team BetterMe
Posted 3 months ago
sehr zuvorkommend hat das team von better me eine kulanzbasierte erstattung realisiert! danke
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Posted 4 months ago
Hallo! Vielen Dank für Ihr Feedback. Wir freuen uns, dass Sie Ihre positiven Erfahrungen mit BetterMe weiterempfehlen. Mit freundlichen Grüßen, Team BetterMe
Posted 4 months ago
Everyone was very supportive, understanding and helpful. Thank you so much
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Posted 4 months ago
Hello, Thank you for your kind words. We’re glad you felt supported and found the team helpful. Best regards, Team BetterMe
Posted 4 months ago
Aplikace solidní, jen mi chybí možnost hodnocení některých cviků a na základě takového hodnocení by AI upravovala následující plán. Některé cviky jsou totiž kvůli zdravotnímu stavu obtížné, až bolestivé. Řeším tak, že nahradím si cviky jinými... Jinak doporučuji, prodloužil jsem si předplatné. 👍🏻
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Posted 4 months ago
Dobrý den, děkujeme za vaši zpětnou vazbu! Jsme rádi, že vám aplikace vyhovuje a že jste si prodloužili předplatné. Vaše návrhy jsou cenné a určitě je zvážíme v budoucích aktualizacích. Mezitím jsme tu, abychom vám pomohli zajistit, aby vaše zkušenost byla co nejpříjemnější a nejefektivnější! Můžete nás kdykoli kontaktovat na adrese care@betterme.world. S pozdravem, tým BetterMe
Posted 4 months ago
The support team was very helpful and responsive throughout the conversation. They clearly explained the available options and offered a fair solution. The process was smooth, and my refund was handled professionally. I appreciate their assistance and customer-oriented approach. Thank you for the support.
Helpful Report
Posted 4 months ago
Hello Niru, Thank you for your kind words. We’re glad our support was helpful and the process went smoothly for you. If you need anything else, we’re here for you. Warm regards, Team BetterMe
Posted 4 months ago
Satisfied with service
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Posted 4 months ago
Hello! Our team is very happy when our customers feel satisfied. Thank you so much for sharing your positive feedback with other users and us. Kind regards, team BetterMe
Posted 4 months ago
BetterMe is rated 4.5 based on 1,926 reviews