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BetterMe Reviews

4.6 Rating 2,316 Reviews
91 %
of reviewers recommend BetterMe
4.6
Based on 2,316 reviews
Shipping & Delivery
Delivery Methods
Postal Service
On-time Delivery
100%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Read BetterMe Reviews

About BetterMe:

Since 2017, we have been on a mission to create a healthier world for everyone, regardless of age, sex, physical ability, or background. Our goal is to make healthy lifestyle accessible to everyone so they can achieve long-term health benefits. Recognizing the lack of Diversity, Equity, and Inclusion in the market, we strive to eliminate barriers to well-being and self-esteem.

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Email:

care@betterme.world

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BetterMe 1 star review on 19th January 2024
Becky
BetterMe 1 star review on 19th January 2024
Becky
BetterMe 1 star review on 6th November 2023
Bomba
BetterMe 5 star review on 20th October 2023
Mr Bear
BetterMe 5 star review on 18th October 2023
Anonymous
BetterMe 1 star review on 29th June 2023
Corine
BetterMe 1 star review on 29th June 2023
Corine
3
Anonymous
Anonymous  // 01/01/2019
Very good app. I've just completed a 28-day challenge, and I'm very happy with it. At first, I purchased two BetterMe challenges. Later, I accidentally bought one of their products, and their support team was very kind and promptly refunded me. Finally, I realized that one of the challenges wasn't what I was looking for, and they also refunded that purchase without any issues. Their customer service was attentive and very helpful throughout the process.
Helpful Report
Posted 1 month ago
Hi Javier, Thank you for sharing your experience. We're glad to hear you had a positive time with the 28-day challenge and that our support team could assist you promptly and effectively. Kind regards, Team BetterMe
Posted 1 month ago
They were very helpful in resolving my issue
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Posted 1 month ago
Hello! Thanks for your review. We’re glad to hear you found us helpful in resolving your issue. Kind regards, Team BetterMe
Posted 1 month ago
Customer service was flexible in handling my mistaken order.
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Posted 1 month ago
Hi Varga, Thanks for your review. We're glad our team was flexible in handling your order. Kind regards, Team BetterMe
Posted 1 month ago
Sehr nett und Hilfsbereit!
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Posted 1 month ago
Hallo Toni, vielen Dank für deine Bewertung. Es freut uns, dass du zufrieden bist. Liebe Grüße, Team BetterMe
Posted 1 month ago
Snabba svar och snabb hjälp! Trevlig support
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Posted 1 month ago
Hej, Tack för ditt omdöme. Roligt att höra att svaren var snabba och hjälpen trevlig. Vänliga hälsningar, Team BetterMe
Posted 1 month ago
Equipe impecavel e pronta a solucionar a questão apresentada.
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Posted 1 month ago
Olá Marco, Obrigado pelo seu feedback. Ficamos felizes em saber que a equipe foi impecável e pronta para solucionar a questão apresentada. Abraços, Equipe BetterMe
Posted 1 month ago
It was amazing and fast conversation. They helped a lot. Thanks.
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Posted 1 month ago
Hello Fatma! Thank you for your kind feedback. We’re glad the conversation was fast and helpful. Kind regards, Team BetterMe
Posted 1 month ago
Kind and great. Appreciated.
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Posted 1 month ago
Hello! Thank you for your kind feedback, and thank you for choosing BetterMe. Kind regards, Team BetterMe
Posted 1 month ago
Great support team. Had an issue with the plan within 30 minutes resolved!!!
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Posted 1 month ago
Hello! Thank you for your feedback. We’re glad our support team could resolve your issue quickly. Kind regards, Team BetterMe
Posted 1 month ago
Speedy and thorough service. Thank you!
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Posted 1 month ago
Hello Angela! Thank you for your feedback. We’re glad our service was speedy and thorough. Kind regards, Team BetterMe
Posted 1 month ago
I wanted to change the duration and intensity of my workout program and couldn't figure out how to do it on the app. I asked a question using the feedback feature, someone got back to me right away, and after a little back and forth, the changes got made.
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Posted 1 month ago
Hi Ron, Thanks for sharing. We’re glad our team could help you. Kind regards, Team BetterMe
Posted 1 month ago
There was a misunderstanding about the subscription, they immediately make up for it. Very pleased with the customer service
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Posted 1 month ago
Hi there, Thank you for sharing your feedback. We’re glad to hear you’re pleased with our customer service. Kind regards, Team BetterMe
Posted 1 month ago
I accidentally purchased additional plans without realizing they were separate charges. I contacted BetterMe support, explained the situation, and they handled my request professionally. The team was polite, responsive, and processed my refund successfully. Thank you for the excellent customer service!
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Posted 1 month ago
Hello Sara! Thank you for your feedback. We appreciate you spreading the good word about your experience with BetterMe. Kind Regards, Team BetterMe
Posted 1 month ago
Great customer support! They responded quickly, were polite and understanding, and helped resolve my issue professionally. Thank you for your assistance!
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Posted 1 month ago
Hi Alya, Thank you for your kind words. We’re glad our support was quick, polite, and professional. Kind regards, Team BetterMe
Posted 1 month ago
Great customer service. My refund was processed quickly, and the support team was kind and professional. Thank you!
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Posted 1 month ago
Hello! It is delightful to hear such positive words and it’s always a pleasure to serve our users. Many thanks! Kind Regards, Team BetterMe
Posted 1 month ago
Excellent customer service! Efficient and concise communications and resolve my issue quickly.
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Posted 1 month ago
Hi Stella, Thank you for your feedback. We’re glad to hear you found our service efficient and that your issue was resolved quickly. Kind regards, Team BetterMe
Posted 1 month ago
lovely Great stuff
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Posted 1 month ago
Hello! Thank you for your kind feedback, and thank you for choosing BetterMe. Kind regards, Team BetterMe
Posted 1 month ago
Because the workouts were a combo of Pilates, ballet, and yoga, my body responded very well. The length of each workout was perfect for me and I got to choose the areas that I wanted to concentrate on. I do wish the price were a little lower- that would be helpful in future when I come back to the program.
Helpful Report
Posted 1 month ago
Hi Sharon, Thank you for sharing your experience with the workouts. We’re glad to hear the mix of Pilates, ballet, and yoga worked well for you and that the workout length fit your needs. We also note your thoughts on price. Kind regards, Team BetterMe
Posted 1 month ago
I had issues canceling my subscription, so when the charge ended up coming through on my card, they reimbursed me with no questions asked!
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Posted 1 month ago
Hi Amanda, Thank you for sharing your experience. Kind regards, Team BetterMe
Posted 1 month ago
Thank you. Was missing item in the delivery but this was solved promptly.
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Posted 1 month ago
Hi there, Thank you for your feedback. We're glad to hear the missing item was resolved promptly. Kind regards, Team BetterMe
Posted 1 month ago
BetterMe is rated 4.6 based on 2,316 reviews