BetterMe Reviews

Name: BetterMe
Address: Office No. 101, 1st Floor, “Afentiko Anna” Building, Corner of Tepeleniou & Korytsas Street, Paphos, Paphos District (Pafos)
Rating: 4.45

4.5 Rating 1,352 Reviews

87 %

of reviewers recommend BetterMe

Company Reviews

Metrics

Info

4.5

Based on 1,352 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Very Easy

About BetterMe:

Since 2017, we have been on a mission to create a healthier world for everyone, regardless of age, sex, physical ability, or background. Our goal is to make healthy lifestyle accessible to everyone so they can achieve long-term health benefits. Recognizing the lack of Diversity, Equity, and Inclusion in the market, we strive to eliminate barriers to well-being and self-esteem.

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Email:

care@betterme.world

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BetterMe 1 star review on 19th January 2024

Becky

BetterMe 1 star review on 6th November 2023

Bomba

"BetterMe: An All-in-One Fitness and Wellness Companion\r\n\r\nI stumbled upon the BetterMe app while on a quest to revamp my fitness and overall health, and I can honestly say that it has been a game-changer. BetterMe has become my trusted fitness and wellness companion, and I can't speak highly enough about its incredible features.\r\n\r\nFrom the moment I downloaded the app, I was impressed by its intuitive design and user-friendly interface. It's incredibly easy to navigate, and it caters to individuals of all fitness levels, whether you're a beginner or a seasoned athlete. The variety of workouts, meal plans, and wellness content is truly remarkable, offering something for everyone.\r\n\r\nOne of the standout features of BetterMe is its personalized approach. The app conducts a thorough assessment of your fitness goals, current health status, and dietary preferences, and then tailors a comprehensive plan to help you reach your objectives. The accuracy of this personalization is uncanny, and it makes every workout and meal plan feel like it's designed just for you.\r\n\r\nThe video workouts are top-notch, with clear instructions and expert demonstrations. Whether you prefer strength training, cardio, yoga, or anything in between, BetterMe has you covered. The app keeps track of your progress, making it easy to monitor your improvements and stay motivated.\r\n\r\nThe meal plans and recipes are another fantastic feature. The recipes are not only healthy but also incredibly delicious, and the integrated grocery list feature simplifies the entire meal preparation process. Through BetterMe, I've learned about portion control, balanced nutrition, and the importance of a well-rounded diet.\r\n\r\nBetterMe also provides daily reminders and motivation, which is instrumental in helping me maintain consistency. The sense of community within the BetterMe user base is inspiring, and the ability to connect with like-minded individuals who share similar goals is an invaluable support system.\r\n\r\nIn conclusion, BetterMe is an indispensable tool for anyone seeking to improve their fitness and overall well-being. Since integrating it into my daily routine, I've seen remarkable results, from weight loss to increased energy and a greater sense of well-being. I wholeheartedly recommend BetterMe to anyone looking to make positive lifestyle changes. It's a comprehensive, easy-to-use app that can help you achieve your health and fitness goals effectively."

BetterMe 5 star review on 20th October 2023

Mr Bear

BetterMe 5 star review on 18th October 2023

Anonymous

BetterMe 1 star review on 29th June 2023

Corine

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tried also to cancel my subscription but getting same email back. This is a scam. Don't subscribe. Am paying for 3 months and I haven't used it. Tried to unsubscribe before subscription was taken but no joy.”

Helpful Report

Posted 1 year ago

Hi! Thank you for your review. There is an option to cancel a subscription directly in the app (More → Manage Subscription). Please reach us at care@betterme.world, and we will gladly assist you further. Kind regards, team BetterMe

Posted 1 year ago

“BEWARE THE AUTO RENEW SCAM I was excited to do a 3 month trial. Little did i know the app renewed me for another 3 months . Deceitful at best. Too bad they lost a great customer.”

Helpful Report

Posted 1 year ago

Hello. Thank you for this comment. To avoid any confusion, we share details about automatic renewal before the first payment. This information is also included in the purchase confirmation letter. It helps users cancel the subscription before the renewal if it's needed. You can contact us at care@betterme.world. Our team will be able to check your profile and provide you with further information. Kind regards, team BetterMe

Posted 1 year ago

“I did not realize this was a subscription. I did not received a notification before they debited my account on 3/24. I sent an e-mail on 4/6 requesting cancellation when I saw they charged my account and received an auto response. No one ever contacted me. I was charged again on 4/24, after requesting cancellation! A second e-mail was sent on 5/3 with the same auto reply and nothing. Charged again today and have filed a dispute with my bank. They are very unethical.”

Helpful Report

Posted 1 year ago

Hello! Thank you for your feedback. Please kindly be informed that the information about automatic renewal for each plan is displayed before the very first payment. That is why each user has an opportunity to cancel the subscription beforehand. We apologize if your email remained without a reply. Please, reach us at care@betterme.world, and we will gladly assist you further. Kind Regards, BetterMe

Posted 1 year ago

“This was a mistake I made about 3 months ago. I responded to a FaceBook ad for the Better Me app. The ad said the app was on sale for 50%off. I do not normally respond to Facebook ads but I had been wanting to no better at my walking program so I click and purchased the app. At no time was I told this was a subscription service. Yesterday I received an international credit card charge notice and an email for the full price “next 3 month subscription” to BetterMe. I replied to the email with a message to delete the account and refund the unauthorized charge and confirm be email. I also clicked on the Billing Question option and requested the same. I had deleted the app some time ago but had to reinstall it yesterday as apparently that is the only way to discontinue the auto-renewal. Today the app says that my account has been cancelled but that I can use the app “for the remainder of the paid period.” I have yet to hear from anyone at BetterMe. There was no warning or renewal reminder about the upcoming charge and I had no opportunity to choose otherwise. That is unethical at best. I feel duped out of the “full price subscription” that was charged without giving me an opportunity to respond. I thought there was a 3 day rule for sonsumer protection in the marketplace. I am very disappointed and not happy at all.”

Helpful Report

Posted 1 year ago

Hello! Thank you for this comment. To avoid any confusion, we share details about automatic renewal before the first payment. This information is also included in the purchase confirmation letter. It helps users cancel the subscription before the renewal if it's needed. We are truly sorry that it caused the confusion. As we can see, our BetterMe team successfully solved your issue. Please let us know if there is anything we can help you with. Kind regards, team BetterMe

Posted 1 year ago

“AVOID!!! BetterMe is a money making scheme. You CANNOT CANCEL anything, no response from support. They keep on taking unauthorised money from your account. AVOID!!!”

Helpful Report

Posted 1 year ago

Hello! Thank you for your feedback. We do not have direct access to your personal details as well as billing details. Only users can submit their purchases. We apologize if your email remained without a reply, we kindly ask you to reach out to our team directly at care@betterme.world. Kind regards, team BetterMe

Posted 1 year ago

“Too many ads and too many additional add ons that cost extra money. Requested a refund 5mins after I signed up due to too many ads and they declined even though I haven’t used the service at all. Don’t bother wasting your money it is a scam. All I did was request a refund of $39.99 I haven’t even put in any of my required details and they can only accept cancelling my subscription and not refunding.”

Helpful Report

Posted 1 year ago

Hello! Please note that we cannot bill you until you confirm the order from your side. The final price is visible on the checkout page, as well as any other details about your subscription package. Indeed, the app may offer additional activities. Still, users decide to participate or not, as these offers can be easily skipped. As we can see, our BetterMe team successfully solved your issue. Please let us know if there is anything we can help you with. Kind regards, team BetterMe

Posted 1 year ago

“If it was possible to give zero stars I would. They claim I signed up for auto renew, Which I’m pretty sure I did not. I have tried repeatedly to get a refund of the $53.04 that was debited from my account and can net even get a reply regarding a refund.”

Helpful Report

Posted 1 year ago

Hello! Thank you for your feedback. Please note that all our plans are based on a subscription. You can find this info both before and after the payment in your purchase confirmation letter. It appears that our BetterMe team effectively resolved your concern. Kindly inform us if there's anything further we can assist you with. Kind regards, team BetterMe

Posted 1 year ago

“This would be a fantastic program if the tech was not so screwed up. The wristband fried for no reason and the app kept failing on my phone. Customer service was great and they did try to help but I ended up having to cancel everything since the tech would not work. I hope they get it figured out because it has the ability to be a great program.”

Helpful Report

Posted 1 year ago

Hello! Thank you for making us aware of this situation. We’re sorry to hear of your less than satisfactory experience. Please, contact us at care@betterme.world, and we will do everything to improve the whole situation. Our team will be happy to offer you a solution. Kind regards, team BetterMe

Posted 1 year ago

“I’ve been trying since February to cancel: they have the wrong email on my profile and there is no way to fix this on the app. They have acknowledged my email but won’t update the email or cancel and still withdrawing monthly fees. So far they owe me 3months back: unsatisfied and ignored customer: Poor service I just want to speak to a human and there is no response!! Seriously frustrated”

Helpful Report

Posted 1 year ago

Hello. Thank you for sharing the details of the situation. Please, reach us at care@betterme.world, and we will gladly assist you further. Kind Regards, BetterMe

Posted 1 year ago

“I have been emailing their customer service for 2 weeks have not received a response.”

Helpful Report

Posted 2 years ago

Hello! Thank you for your feedback. We apologize if your email remained without a reply. Please, reach us at care@betterme.world, and we will gladly assist you further. Kind Regards, BetterMe

Posted 1 year ago

“i have tried to unsubscribe from these guys for three months, they totally ignore my request, there is no-one to talk to either. So I have noticed that they have taken more miney from my account. Do Not go with this company!!”

Helpful Report

Posted 2 years ago

Hello! Thank you for your feedback. Please kindly be informed that the information about automatic renewal for each plan is displayed before the very first payment. That is why each user has an opportunity to cancel the subscription beforehand. As we can see, our BetterMe team successfully solved your issue. Please let us know if there is anything we can help you with. Kind regards, team BetterMe

Posted 1 year ago

“It says it’s for free and within a week they charged me £37 with no authority from me. Beware don’t trust them.”

Helpful Report

Posted 2 years ago

Hello. Thank you for your comment. Each user is billed according to the subscription plan they choose. And to avoid any further renewals, it's necessary to cancel the subscription beforehand. It appears that our BetterMe team effectively resolved your concern. Kindly inform us if there's anything further we can assist you with. Kind regards, team BetterMe

Posted 1 year ago

“Paid for a month trial period, they are saying it’s a subscription, used it for 3 days, boring and a waste of time and money, they are only willing to refund for half the amount. Don’t waste your time, there are much better sights out there,”

Helpful Report

Posted 2 years ago

Hello. Thank you for this comment. To avoid any confusion, we share details about automatic renewal before the first payment. This information is also included in the purchase confirmation letter. It helps users cancel the subscription before the renewal if it's needed. We are truly sorry that it caused the confusion. If you need any assistance, please reach us at care@betterme.world. Kind regards, team BetterMe

Posted 1 year ago

“Don’t get this app. It’s impossible to cancel your subscription.”

Helpful Report

Posted 2 years ago

Hi! Thank you for your review. There is an option to cancel a subscription directly in the app (More → Manage Subscription). If you need any assistance, please reach us at care@betterme.world. Kind regards, team BetterMe

Posted 1 year ago

“I cancelled the subscription after the first month, that was 6 months ago, and I just noticed they have been charging me every month. I had even removed the app from my phone. Yes, I should’ve reconciled my bank account earlier, but I keep track of my expenses in a ledger and began to notice the monthly difference. It’s ridiculous that you have to pull teeth to get this cancelled. I just cancelled again. I hope this one takes. Wish me luck and I hope this review leads them to better business practices when managing subscriptions and stealing money from consumers.”

Helpful Report

Posted 2 years ago

Hello! Thank you for your feedback. If the subscription was successfully canceled, it could not be automatically renewed. As we can see, our BetterMe team successfully solved your issue. Please let us know if there is anything we can help you with. Kind regards, team BetterMe

Posted 1 year ago

“You just charged me for yoga - i did not ask for yoga - remove rhe 40 dollar plus charge from my visa never charge me again and remove me from your database.”

Helpful Report

Posted 2 years ago

Hello! Thank you for your feedback. We do not have direct access to your personal details as well as billing details. Only users can submit their purchases. It appears that our BetterMe team effectively resolved your concern. Kindly inform us if there's anything further we can assist you with. Kind regards, team BetterMe

Posted 1 year ago

“Realice el pago en la plataforma. Y no me dejó acceder al servicio.”

Helpful Report

Posted 2 years ago

¡Hola! Gracias por tus comentarios. Para que podamos encontrar su perfil y verificar su cuenta, le pedimos que se comunique con nosotros directamente en care@betterme.world. De esta manera podremos revisar todos los detalles. Saludos cordiales, equipo BetterMe

Posted 1 year ago

“I cancelled and Better me charged me 179 qatar riyal and 89 qatar riyal 2nd time I was not even told before that I will be charged and suddenly they charged me I feel this was a bit unnecessary. I expect full refund pls.I didn’t recieved any refund acknowledgment also till now.”

Helpful Report

Posted 2 years ago

Hello! Thank you for your comment. Each user is billed according to the subscription plan they choose. And to avoid any further renewals, it's necessary to cancel the subscription beforehand. If your subscription was canceled successfully, it should not be renewed. Please, reach us at care@betterme.world, and we will gladly assist you further. Kind Regards, team BetterMe

Posted 1 year ago

“I purchased a 3-month membership and was never able to log in to access the program. I sent several emails requesting assistance and only received one reply offering VERY little assistance. Good Customer service is not what they offer. With all of my emails I also gave my phone number. I do not recommend this at all”

Helpful Report

Posted 2 years ago

Hello! Thank you for letting us know about that. Please, reach us at care@betterme.world, and we will gladly assist you further. Kind Regards, team BetterMe

Posted 1 year ago

“Careful! Better me steal your money! It is an application that takes your money without any warning, it simply subscribes you to a monthly program without your authorization and charges your credit card $42.48 per month. They never answer your emails and there is no way to contact them.”

Helpful Report

Posted 2 years ago

Hello! Thank you for your feedback. Please kindly be informed that the information about automatic renewal for each plan is displayed before the very first payment. That is why each user has an opportunity to cancel the subscription beforehand. As we can see, our BetterMe team successfully solved your issue. Please let us know if there is anything we can help you with. Kind regards, team BetterMe

Posted 1 year ago

BetterMe is rated 4.5 based on 1,352 reviews