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BetterMe Reviews

4.6 Rating 2,317 Reviews
91 %
of reviewers recommend BetterMe
4.6
Based on 2,317 reviews
Shipping & Delivery
Delivery Methods
Postal Service
On-time Delivery
100%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Read BetterMe Reviews

About BetterMe:

Since 2017, we have been on a mission to create a healthier world for everyone, regardless of age, sex, physical ability, or background. Our goal is to make healthy lifestyle accessible to everyone so they can achieve long-term health benefits. Recognizing the lack of Diversity, Equity, and Inclusion in the market, we strive to eliminate barriers to well-being and self-esteem.

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Email:

care@betterme.world

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BetterMe 1 star review on 19th January 2024
Becky
BetterMe 1 star review on 19th January 2024
Becky
BetterMe 1 star review on 6th November 2023
Bomba
BetterMe 5 star review on 20th October 2023
Mr Bear
BetterMe 5 star review on 18th October 2023
Anonymous
BetterMe 1 star review on 29th June 2023
Corine
BetterMe 1 star review on 29th June 2023
Corine
3
Anonymous
Anonymous  // 01/01/2019
Great customer service. Cancelled without any problems and they even refunded my payment even tho I cancelled late and payment came off.
Helpful Report
Posted 3 months ago
Hi Julie, Thank you for your kind words about our customer service. Kind regards, Team BetterMe
Posted 3 months ago
I enjoyed BetterMe. The customer service is great. I needed to cancel and they assisted me right away. Thank you
Helpful Report
Posted 3 months ago
Hello, Thank you for sharing your experience. We’re glad our team could assist you promptly. Kind regards, Team BetterMe
Posted 3 months ago
Hanno accolto la mia richiesta
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Posted 3 months ago
Ciao, Grazie per averci scritto. Se hai bisogno di altro, siamo a disposizione. Cordiali saluti, Team BetterMe
Posted 3 months ago
Buen dia! Estoy muy conforme con la atención y servicio del equipo BetterMe
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Posted 3 months ago
Hola Yami, Gracias por tus palabras. Nos alegra saber que quedaste satisfecha con la atención y el servicio. Saludos cordiales, Equipo BetterMe
Posted 3 months ago
Cambié por error mis preferencias, les escribí y el servicio técnico se puso en contacto en em mismo día y ajustaron lo que necesitaba rápido y perfecto con lo que necesitaba. Estoy muy contenta con la App me ofrece exactamente lo que necesito. Muchas gracias
Helpful Report
Posted 3 months ago
¡Hola Laura! Gracias por tu comentario. Nos alegra mucho saber que el servicio técnico se puso en contacto el mismo día y ajustó lo necesario de forma rápida y perfecta. Es genial que la app te ofrezca exactamente lo que necesitas. Un saludo cordial, Equipo BetterMe
Posted 3 months ago
Quick reply on my query! Very efficient, friendly and professional assistance.
Helpful Report
Posted 3 months ago
Hello Cleo, Thank you so much for your kind review! We’re thrilled to hear the reply was quick, efficient, and professional. If there is anything else we can assist you with, please reach out anytime. Kind regards, Team BetterMe
Posted 3 months ago
It was a great start to get me moving forward, but I’m moving in a different direction, and it’s not worth the cost to me moving forward. Thank you for the help.
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Posted 3 months ago
Hello, Thank you for sharing your feedback. We’re glad to have helped you move forward. If there’s anything we can do to assist you with, please don’t hesitate to reach out. Kind regards, Team BetterMe
Posted 3 months ago
contact très actif et fort dévoué , particulièrement compréhensif de surcroit.
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Posted 3 months ago
Bonjour, Merci pour votre excellent avis. Nous sommes ravis que notre contact ait été actif, dévoué et particulièrement compréhensif. Si vous avez besoin de quoi que ce soit d'autre, n'hésitez pas à nous contacter. Bien à vous, Équipe BetterMe
Posted 3 months ago
I was facing a difficult situation and Better Me worked with me. After a speaking with their representative via email we were able to come to a resolution.
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Posted 3 months ago
Hello! Thank you so much for your review. If there’s anything else we can assist you with, please let us know. Kind regards, Team BetterMe
Posted 3 months ago
I am 50 years old and have been going to the gym or swimming or running all my life. I can now say without a doubt that Pilates and the ME app is the best exercise you can do. I never ever had been that trimmed in my life or have the arms and abs I have at my age. I highly recommend!! Thank you so much! Love the app!
Helpful Report
Posted 3 months ago
Hello Caterina, Thank you so much for your wonderful review! We’re thrilled to hear that Pilates and the app have made such a positive difference for you. Your kind words mean a lot to us. If you ever need anything else, we’re here to help. Best regards, Team BetterMe
Posted 3 months ago
The customer service at BetterMe is wonderful! I mistakenly ordered the soft Pilates ball, not realizing it already came in my essentials kit, and when I reached out to the team at BetterMe, they quickly and seamlessly let me exchange it for the yoga mat. They’re so kind and helpful!
Helpful Report
Posted 3 months ago
Hello there, Thank you so much for your wonderful review! We're delighted to hear the exchange was seamless and that our team could help quickly. Warm regards, Team BetterMe
Posted 3 months ago
食事の登録が日本食がほぼなく、毎回の登録が面倒だった。 網羅はせずともメジャーなものは登録しておいて欲しかった。 トレーニングが英語で細かいところが理解できなかった。 いた方向だけのアニメで見るだけでは完全にわからないところがあった。
Helpful Report
Posted 3 months ago
こんにちは。 貴重なご意見とフィードバックをありがとうございます。 現在、弊社のチームはサービスにおける翻訳の追加と改善に取り組んでおります。今後のアップデートにご期待ください。 現在のメニューの完成度に関するご意見は、チーム内で共有させていただきます。 今後とも変わらぬご支援をよろしくお願いいたします。 BetterMeチームより
Posted 3 months ago
Rychle reagoval a problém rychle vyřešil
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Posted 3 months ago
Dobrý den! Děkujeme za vaši zpětnou vazbu. Jsme rádi, že rychlá reakce a vyřešení problému fungovaly. S pozdravem, tým BetterMe
Posted 3 months ago
This has been easy to work with thank you for being so understanding
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Posted 3 months ago
Hello there, Thank you so much for your kind words! If there's anything else we can do, just let us know. Warm regards, Team BetterMe
Posted 3 months ago
Trevlig och snabb respons. Tydliga instruktioner.
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Posted 3 months ago
Hej! Tack för din feedback. Vi uppskattar att du sprider det positiva budskapet om din upplevelse med BetterMe. Med vänliga hälsningar, Team BetterMe
Posted 3 months ago
The customer support team was incredibly fast. All issues were resolved within an hour!
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Posted 3 months ago
Hello! It is delightful to hear such positive words and it’s always a pleasure to serve our users. Many thanks! Kind Regards, Team BetterMe
Posted 3 months ago
Great team, very friendly and professional. They solved everything quickly and efficiently, and the communication was smooth and pleasant. :)
Helpful Report
Posted 3 months ago
Hello. Thank you for your review. We’re glad you had a great experience with our team and that everything was solved quickly and smoothly. We’re here to help. Best regards, Team BetterMe
Posted 3 months ago
Really good service and helpful team
Helpful Report
Posted 3 months ago
Hello, Thanks for your review. We’re glad you had a good experience with our service and team. If you need anything else, we’re here to help. Best regards, Team BetterMe
Posted 3 months ago
I found the programme didn’t work for me and felt I should have been reminded the renewal payment was about to be taken but on emailing to complain it was quickly resolved with a full refund. My mistake for not reading the ts&cs correctly but well done on the response
Helpful Report
Posted 3 months ago
Hello Ian! Thank you for your feedback. We appreciate you spreading the good word about your experience with BetterMe. To avoid any confusion, we share details about automatic renewal before the first payment. This information is also included in the purchase confirmation letter. It helps users cancel the subscription before the renewal if it's needed. We are truly sorry that it caused the confusion. Kind Regards, Team BetterMe
Posted 3 months ago
Super service
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Posted 3 months ago
Hello! Thank you for your feedback, and thank you for choosing BetterMe. Kind regards, Team BetterMe
Posted 3 months ago
BetterMe is rated 4.6 based on 2,317 reviews