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BetterMe Reviews

4.6 Rating 2,143 Reviews
90 %
of reviewers recommend BetterMe
4.6
Based on 2,143 reviews
Shipping & Delivery
Delivery Methods
Postal Service
On-time Delivery
99%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Refunds Process
Very Easy
Read BetterMe Reviews

About BetterMe:

Since 2017, we have been on a mission to create a healthier world for everyone, regardless of age, sex, physical ability, or background. Our goal is to make healthy lifestyle accessible to everyone so they can achieve long-term health benefits. Recognizing the lack of Diversity, Equity, and Inclusion in the market, we strive to eliminate barriers to well-being and self-esteem.

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Email:

care@betterme.world

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BetterMe 1 star review on 19th January 2024
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BetterMe 1 star review on 19th January 2024
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BetterMe 1 star review on 6th November 2023
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BetterMe 5 star review on 20th October 2023
Mr Bear
BetterMe 5 star review on 18th October 2023
Anonymous
BetterMe 1 star review on 29th June 2023
Corine
BetterMe 1 star review on 29th June 2023
Corine
3
Anonymous
Anonymous  // 01/01/2019
Ich hatte eine wiederkehrende Gebühr für ein 1‑zu‑1‑Coaching, dessen Ablauf mir nicht bewusst war und das ich nie in Anspruch genommen habe. Als ich den Support kontaktierte, wurde mein Anliegen ernst genommen. Nach mehreren Nachrichten hin und her kümmerte sich das Team schnell und zuverlässig darum – und ich erhielt meine Rückerstattung. Sehr kundenfreundlicher Service!
Helpful Report
Posted 4 months ago
Hallo Jolanda, vielen Dank fürs Teilen Ihrer Erfahrung. Wir freuen uns, dass die Rückerstattung bearbeitet wurde und der Support schnell und zuverlässig geholfen hat. Falls Sie weitere Fragen haben oder erneut Unterstützung benötigen, melden Sie sich gern. Liebe Grüße, Team BetterMe
Posted 4 months ago
I had been shutting down the app in order to access the walking series. I later found out the proper way to do it but racked up extra charges. I asked BetterMe to research and received a refund of what was owed to me.
Helpful Report
Posted 4 months ago
Hi there, Thank you for sharing your experience. We’re glad the refund was handled and the issue was resolved. If you need anything else or have any questions, please let us know. Best regards, Team BetterMe
Posted 4 months ago
They help me very quickly with my refund’s demand and they were very nice to talk with. Thank you again !
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Posted 4 months ago
Hi there, Thank you for sharing your experience. We’re glad the refund was handled quickly and without hassle. If you need anything else, please let us know. Kind regards, Team BetterMe
Posted 4 months ago
Customer service was excellent
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Posted 4 months ago
Hi there, Thank you for sharing your experience. We’re delighted to hear that our customer service was excellent. If there’s anything else we can assist you with, please let us know. Best regards, Team BetterMe
Posted 4 months ago
Es hat alles sehr gut geklappt
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Posted 4 months ago
Hallo, vielen Dank, dass Sie Ihre Erfahrung teilen. Es freut uns, dass alles gut geklappt hat. Wenn Sie noch Fragen haben oder etwas an Ihrem Abonnement prüfen möchten, stehen wir Ihnen gerne zur Verfügung. Liebe Grüße, Team BetterMe
Posted 4 months ago
When I contacted them about getting a refund on a recurring charge I wasn't aware of. They took care of my needs and refunded me!
Helpful Report
Posted 4 months ago
Hi there, Thank you for sharing your experience. We’re glad we could help with the refund on the recurring charge. If you need anything else or want to review your subscription options, we’re here to help. Kind regards, Team BetterMe
Posted 4 months ago
Customer service was great! They assisted me promptly and were very understanding when I needed to do a refund. BetterMe is great in toning your body as well.
Helpful Report
Posted 4 months ago
Hi there, Thank you for sharing your experience. We’re glad our customer service met your needs and that you found BetterMe helpful for toning your body. If there’s anything else we can assist with or if you’d like to explore more options within the app, we’re here to help. Kind regards, Team BetterMe
Posted 4 months ago
I love Better Me! The workouts are right at my skill level and there are extension workouts if I feel like I want to add more difficulty or time. Customer service is very prompt and helpful. There are also meal plans and coaching if you want to add those services too. I’m very pl asked with Better Me!
Helpful Report
Posted 4 months ago
Hi there, We’re thrilled you’re loving BetterMe! It’s great to hear the workouts match your level and that you have extension options, plus meal plans and coaching if you choose. If you need any help or want to explore more services, we’re here for you. Kind regards, Team BetterMe
Posted 4 months ago
I’m a senior & not computer savvy but needed help canceling my subscription the other day. Your team was quick to respond to my concern & cancelled my subscription for me . Thanks again to your outstanding customer support team.
Helpful Report
Posted 4 months ago
Hi Cherita, We’re glad we could help quickly with canceling your subscription. If you need any further assistance, we’re here for you. Warm regards, Team BetterMe
Posted 4 months ago
El programa es práctico y facil El servicio al cliente es amable y rápida , los precios accesibles ya que hay promociones solo hay que estar pendiente antes de que se facture para acceder a ellas las devoluciones y reembolso si cumplen ,muchas gracias
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Posted 4 months ago
¡Muchas gracias por tu valoración! Nos alegra saber que el programa es práctico y fácil, y que nuestro equipo de atención al cliente fue amable y rápido. Seguiremos trabajando para ofrecer promociones y aclarar devoluciones cuando corresponda. Si necesitas algo más, aquí estamos. Con un cordial saludo, Equipo BetterMe
Posted 4 months ago
very good costumer service
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Posted 4 months ago
Thank you for your kind feedback! We're glad to hear you had very good customer service. If you need anything else, we're here to help. Warm regards, Team BetterMe
Posted 4 months ago
Amazing team. Responds to queries quick
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Posted 4 months ago
Thank you for your kind feedback! We're glad to hear you had an amazing team and that we respond to queries quickly. If you need anything else, we're here to help. Warm regards, Team BetterMe
Posted 4 months ago
After trying and failing to download the TAI Chi Walking Plan, I contacted their support team to advise that I wanted to cancel. They were extremely helpful and I now have the correct plan that I wanted. 24 hours from start to finish, I am happy with their excellent service.
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Posted 4 months ago
Thank you for your kind feedback! We're glad to hear you had a positive experience with our support and that your plan is now correct. If you need anything else, we're here to help. Kind regards, Team BetterMe
Posted 4 months ago
Excellent communications. Quick and to the point.
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Posted 4 months ago
Thank you for your kind feedback! We're glad to hear you had excellent communications and that it was quick and to the point. If you need anything else, we're here to help. Warm regards, Team BetterMe
Posted 4 months ago
Pedí un reembolso ya que se me cobró otra paquete que yo no había requerido. Y sin problema solucionaron el inconveniente y respondieron muy rápido a mi solicitud y me orientaron. Muy amables. La verdad no he encontrado ninguna otra app así.
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Posted 4 months ago
Muchas gracias por tu comentario. Nos alegra saber que pudimos resolver rápidamente el cobro indebido y que quedaste satisfecho con la atención recibida. Si necesitas algo más, estamos a tu disposición. Con un cordial saludo, Equipo BetterMe
Posted 4 months ago
We quick action on the issue and very supportive
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Posted 4 months ago
Thank you for your kind feedback! We're glad to hear you experienced quick action on the issue and felt supported. If you need anything else, we're here to help. Kind regards, Team BetterMe
Posted 4 months ago
Great customer support, quick to respond and very helpful
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Posted 4 months ago
Thank you for your kind feedback! We're glad to hear you had great customer support, were quick to respond, and found our help very useful. If you need anything else, we're here to help. Warm regards, Team BetterMe
Posted 4 months ago
When I reached out to customer service with Better Me, they responded almost immediately. My problem was resolved and I am happy with the resolution.
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Posted 4 months ago
Thank you for your kind feedback! We're glad to hear your issue was resolved quickly and that you're happy with the resolution. If you need anything else, we're here to help. Warm regards, Team BetterMe
Posted 4 months ago
The app was easy to use and the customer service team is great!
Helpful Report
Posted 4 months ago
Thank you for your kind feedback! We're glad to hear the app was easy to use and that our customer service team is great. If you need anything else, we're here to help. Warm regards, Team BetterMe
Posted 4 months ago
My refund was taken care of the same day. Although the communication was through email, it was very effective and quick. Sometimes we just have to be patient, not everything gets resolved within a minute 🙂
Helpful Report
Posted 4 months ago
Thank you for your kind feedback! We're glad to hear your refund was handled promptly and that our email communication was effective. If you need anything else, we're here to help. Warm regards, Team BetterMe
Posted 4 months ago
BetterMe is rated 4.6 based on 2,143 reviews