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BetterMe Reviews

4.6 Rating 2,316 Reviews
91 %
of reviewers recommend BetterMe
4.6
Based on 2,316 reviews
Shipping & Delivery
Delivery Methods
Postal Service
On-time Delivery
100%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Read BetterMe Reviews

About BetterMe:

Since 2017, we have been on a mission to create a healthier world for everyone, regardless of age, sex, physical ability, or background. Our goal is to make healthy lifestyle accessible to everyone so they can achieve long-term health benefits. Recognizing the lack of Diversity, Equity, and Inclusion in the market, we strive to eliminate barriers to well-being and self-esteem.

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Email:

care@betterme.world

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BetterMe 1 star review on 19th January 2024
Becky
BetterMe 1 star review on 19th January 2024
Becky
BetterMe 1 star review on 6th November 2023
Bomba
BetterMe 5 star review on 20th October 2023
Mr Bear
BetterMe 5 star review on 18th October 2023
Anonymous
BetterMe 1 star review on 29th June 2023
Corine
BetterMe 1 star review on 29th June 2023
Corine
3
Anonymous
Anonymous  // 01/01/2019
Il servizio clienti è stato molto disponibile e mi ha inviato un altro completo, ma resta l’amarezza per quello acquistato, pagato profumatamente e rovinato dopo poco.
Helpful Report
Posted 2 months ago
Ciao Alessia, Ci dispiace per l’insoddisfazione legata all’acquisto iniziale e siamo contenti che il servizio clienti sia stato disponibile e che sia stato inviato un altro completo. Se hai bisogno di ulteriori chiarimenti, siamo qui per te. Cordiali saluti, Team BetterMe
Posted 2 months ago
I was concerned that the workout duration had been reduced and I asked why this had occurred. The team responded quickly and let me knoww this was only for the first 3 workouts of the new set. That was very reassuring.
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Posted 2 months ago
Hi there, Thanks for sharing your experience. If you have any more questions, we’re here to help. Kind regards, Team BetterMe
Posted 2 months ago
Great services, nice product.
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Posted 2 months ago
Hello! Thank you for your feedback, and thank you for choosing BetterMe. Kind regards, Team BetterMe
Posted 2 months ago
I was must impressed by the speed of the response to my question using the support link. My question was answered with 1 hour - thank you
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Posted 2 months ago
Hi Nige, Thanks for sharing, We are happy to hear you were impressed by the speed of our response and that your question was answered within an hour. Kind regards, Team BetterMe
Posted 2 months ago
Mi requerimiento fue servicio post venta cliente y el equipo tuvo rapidez de respuesta
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Posted 2 months ago
Hola Diana, Nos alegra saber que el servicio post venta fue ágil y que el equipo respondió con rapidez. Si hay algo más en lo que podamos ayudarte, estamos a tu disposición. Saludos cordiales, Team BetterMe
Posted 2 months ago
Customer Service was responsive, respectful and hopeful! Made me feel supported and valued.
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Posted 2 months ago
Hello! It is delightful to hear such positive words and it’s always a pleasure to serve our users. Many thanks! Kind Regards, Team BetterMe
Posted 2 months ago
Excellent customer service, but I’m disappointed that only the June payment is eligible for a refund. I didn’t notice that the May payment was automatically deducted from my account, even though I no longer use the service.
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Posted 2 months ago
Hello. Thank you for your comment. Each user is billed according to the subscription plan they choose. And to avoid any further renewals, it's necessary to cancel the subscription beforehand. If there is anything we can do for you, please reach out to us at care@betterme.world anytime. Kind regards, Team BetterMe
Posted 2 months ago
I got my refund after I pointed out why I thought it was unfair that I couldn’t cancel my subscription when I tried to
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Posted 2 months ago
Hi there, We appreciate you spreading the good word about your experience with BetterMe. Kind regards, Team BetterMe
Posted 2 months ago
Excellent customer service
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Posted 2 months ago
Hello! Thank you for your feedback, and thank you for choosing BetterMe. Kind regards, Team BetterMe
Posted 2 months ago
Müşteri temsilciliği anlayışlı ve samimi. Teşekkürler
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Posted 2 months ago
Merhaba! Bu kadar olumlu sözler duymak çok sevindirici ve kullanıcılarımıza hizmet etmek her zaman bir zevk. Çok teşekkürler! Saygılarımızla, BetterMe Ekibi
Posted 2 months ago
Great Customer service
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Posted 2 months ago
Hi there, Thank you for the great feedback. We're glad our customer service could help. Kind regards, Team BetterMe
Posted 2 months ago
Customer service was exceptional and solved my issue.
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Posted 2 months ago
Hi Mary, Thank you for your feedback. We're glad our customer service could help resolve your issue. Kind regards, Team BetterMe
Posted 2 months ago
Customer service that provides immediate, accessible, and human support. Thank you!
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Posted 2 months ago
Hi Ilana, Thank you for sharing your experience. We’re glad our customer service felt immediate, accessible, and human. Kind regards, Team BetterMe
Posted 2 months ago
Při zrušení cvičení z mé strany došlo k nedorozumnění a byla mi stržena částka za další období. Po domluvě mi částku vrátili, bez zbytečných průtahů. Cvičení je přizpůsobeno pro každého. Jen jiz nemám zajem.
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Posted 2 months ago
Dobrý den! Děkujeme za vaši zpětnou vazbu. Vážíme si toho, že jste šířili pozitivní informace o své zkušenosti s BetterMe. Pokud pro vás můžeme cokoli udělat, kontaktujte nás prosím kdykoli na adrese care@betterme.world. S pozdravem, tým BetterMe
Posted 2 months ago
Cancellation process is a bit convoluted when using iphone purchasing on Instagram . However I sent an email to support and they cancelled in less than 10 minutes! Super quick. I liked the app and the workouts. My plan was to use it when traveling and staying in a hotel. I just stopped traveling as much.
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Posted 2 months ago
Hi there, Thank you for sharing your experience. We’re glad to hear the process was quick after you reached out to support, and that you enjoyed the app and workouts. If there’s anything else you’d like to share or need assistance with, feel free to reach out. Kind regards, Team BetterMe
Posted 2 months ago
I love that the customer service here help u so fast. I would definitely buy more staff from this company very accommodating
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Posted 2 months ago
Hi Joanna, Thank you for your kind words! We’re glad our customer service helped quickly. If there’s anything else we can assist with, please let us know. Kind regards, Team BetterMe
Posted 2 months ago
I had recently changed my email address and forgot to change it on my profile. I had taken a long break from BetterMe due to travel and other sports so when I tried to open the app to work out a couple of months later I could not remember my password and with a different email could not get the link to change it. BetterMe sorted me out quickly and I was back in business again.!
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Posted 2 months ago
Hi there, Thank you for sharing your experience. We’re glad to hear you were sorted out quickly and could get back to your workouts. If you need any further help with your account access, feel free to reach out. Kind regards, Team BetterMe
Posted 2 months ago
Chiesto chiarimenti per un addebito che non capivo e sono stati veloci gentili nel rispondere e nel trovare l’inghippo…assistenza top…
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Posted 2 months ago
Ciao Erica, Grazie per la tua recensione. Siamo contenti che siano stati veloci e gentili nel rispondere e nel trovare l’inghippo. Se hai bisogno di ulteriore supporto, contatta care@betterme.world. Cordiali saluti, Team BetterMe
Posted 2 months ago
환불관련해서 너무 친절하게 답변해주셔서 감사했습니다. 어려운 제안이었을텐데도요.
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Posted 2 months ago
안녕하세요! 소중한 의견 감사합니다. 도움이 되셨다니 기쁩니다. 앞으로 필요한 사항이 있으시면 언제든지 알려주세요. 감사합니다. BetterMe 팀 드림
Posted 2 months ago
When you have any question about the Plan as well as other things, BetterMe wil have it replied as soon as possible. Thanks, BetterMe!
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Posted 2 months ago
Hi Amy, Thank you for your feedback. We’re glad our replies are timely. Kind regards, Team BetterMe
Posted 2 months ago
BetterMe is rated 4.6 based on 2,316 reviews