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BetterMe Reviews

4.5 Rating 1,837 Reviews
89 %
of reviewers recommend BetterMe
4.5
Based on 1,837 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier, Own Driver
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.3 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read BetterMe Reviews

About BetterMe:

Since 2017, we have been on a mission to create a healthier world for everyone, regardless of age, sex, physical ability, or background. Our goal is to make healthy lifestyle accessible to everyone so they can achieve long-term health benefits. Recognizing the lack of Diversity, Equity, and Inclusion in the market, we strive to eliminate barriers to well-being and self-esteem.

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Email:

care@betterme.world

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BetterMe 1 star review on 19th January 2024
Becky
BetterMe 1 star review on 19th January 2024
Becky
BetterMe 1 star review on 6th November 2023
Bomba
BetterMe 5 star review on 20th October 2023
Mr Bear
BetterMe 5 star review on 18th October 2023
Anonymous
BetterMe 1 star review on 29th June 2023
Corine
BetterMe 1 star review on 29th June 2023
Corine
3
Anonymous
Anonymous  // 01/01/2019
The support team was polite and helped resolve my issue, and I appreciate that a full refund was finally issued. However, the process required multiple messages and clarifications because the initial responses did not address my actual concern. It’s important to mention that relying solely on the information shown when accepting the trial is not enough — people are human, and it’s easy to forget to cancel before the renewal happens. That’s why sending a reminder before charging the full subscription price is essential for transparency and a positive customer experience. It would be great if the notification system before trial plans renew into full-priced subscriptions was improved, so customers can make informed decisions without needing to contact support. Overall, I’m satisfied with the final resolution — thank you for the assistance
Helpful Report
Posted 3 months ago
Hello! Thank you for sharing your experience with us! We're pleased to hear that our support team was polite and that your issue was resolved. Your feedback is incredibly valuable. Warm regards, Team BetterMe
Posted 3 months ago
Good support good app
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Posted 3 months ago
Hello! Thank you for your positive feedback, and thank you for choosing BetterMe. Kind regards, Team BetterMe
Posted 3 months ago
Very good exercises and food offer, but they didn’t suit me.
Helpful Report
Posted 3 months ago
Hello Ayala! Thank you for your valuable feedback! We're glad to hear you found the exercises and food offers appealing, even if they didn't fully suit your needs. Our goal is to help everyone find their perfect fit, and we appreciate your insight! If there's anything we can do to enhance your experience, please let us know. Warm regards, Team BetterMe
Posted 3 months ago
Si, resuelven antes cualquier problema
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Posted 3 months ago
¡Hola! ¡Muchísimas gracias por tu reseña! Nos alegra saber que nuestro equipo resuelve los problemas de manera eficiente. Siempre estamos aquí para ayudarte. Un saludo cordial, Team BetterMe
Posted 3 months ago
Better me is a surprising mobile app. It’s a comprehensive approach to improving strength mobility and achieving weight loss. The exercises are geared to individual abilities. The meals are nourishing, and easy to prepare plus there are other ways to record calories so you don’t feel limited with the meal plan. Some days you just need to treat yourself. I have recently lost 11 pounds in two months which I feel is a good timeline. I didn’t lose it too quickly and with what I’m learning from better me I will keep it off as if I go forward. I like to exercise from home. The Pilates program just feels right for me.
Helpful Report
Posted 3 months ago
Hello! Thank you for your amazing review! We're so happy to hear that BetterMe is helping you improve your strength, mobility, and achieve your goals. It's fantastic that you find the exercises tailored to your abilities and the meals easy to prepare. Congratulations on your impressive progress! We're excited to support you on your journey. Warm regards, Team BetterMe
Posted 3 months ago
Service following a query about billing was resolved. It took a little explanation and the problem wasn't easy to detect. Once engaged the customer support team were great
Helpful Report
Posted 3 months ago
Hello Ali! Thank you for your thoughtful review! We're glad to hear that our customer support team was able to help resolve your query. We appreciate your patience during the process. Your satisfaction is our goal! Warm regards, Team BetterMe
Posted 3 months ago
Very helpful and quick response Customer service sorted my issue out within 1 hour of contacting them. Very happy thank you
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Posted 3 months ago
Hello Jennifer! Thank you for your fantastic feedback! We're thrilled to hear that our customer service team was able to assist you so quickly. Your satisfaction means everything to us. Warm regards, Team BetterMe
Posted 3 months ago
On time,very kind replies with an easy and convenient way to communicate and resolve my problem.
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Posted 3 months ago
Hello! Thank you so much for your wonderful review! We're delighted to hear that our team was able to assist you promptly and kindly. Your experience is our priority! Warm regards, Team BetterMe
Posted 3 months ago
I am new member since today morning. The team reacted very quick on my query.
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Posted 3 months ago
Hello Oemer! Thank you for sharing your experience with us! We're so glad to hear that our team responded quickly to your query. We're here to help anytime you need us! Warm regards, Team BetterMe
Posted 3 months ago
I contacted customer service regarding an automatic payment that I needed to cancel and they came back to me within a couple of minutes! They organised an immediate refund with no questions asked. I was extremely happy with the efficient and quick service they provided.
Helpful Report
Posted 3 months ago
Hello! Thank you so much for your amazing review! We're thrilled to hear that our customer service team responded quickly and efficiently. We are here to help. Warm regards, Team BetterMe
Posted 3 months ago
Rey good service
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Posted 4 months ago
Hello! Thank you for your kind review! We’re glad to hear you received great service. Best wishes, Team BetterMe
Posted 3 months ago
Excellent and quick reply to inquires.
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Posted 4 months ago
Hello! Thank you for your kind words about our quick responses. We’re here to help, and we appreciate you taking the time to share your experience with us. Warm regards, Team BetterMe
Posted 3 months ago
Réponse rapide
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Posted 4 months ago
Bonjour! Merci pour votre retour. Nous vous remercions d'avoir partagé votre expérience avec BetterMe. Cordialement, l'équipe BetterMe
Posted 4 months ago
Return and refund Very helpful and cooperative
Helpful Report
Posted 4 months ago
Hello! Thank you for your positive feedback! We're so glad to hear that you found our team helpful and cooperative. We’re here to assist you whenever you need us. Warm wishes, Team BetterMe
Posted 4 months ago
Très bon service suite à un remboursement Personnel très compétent. Merci pour votre bonne collaboration.
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Posted 4 months ago
Bonjour! Merci infiniment pour votre commentaire élogieux ! Nous sommes ravis que notre service ait été à la hauteur de vos attentes. Votre satisfaction est notre priorité. Bien à vous, L’équipe BetterMe
Posted 4 months ago
Helped me and solved problem immediately within an hour
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Posted 4 months ago
Hello! Thank you so much for your fantastic review! We're delighted to hear that we could resolve your issue promptly. Warm wishes, Team BetterMe
Posted 4 months ago
좋은 운동 프로그램 입니다. 문의에 대한 답변도 굉장히 빠릅니다.
Helpful Report
Posted 4 months ago
안녕하세요! 좋은 평가 정말 감사합니다! 저희 운동 프로그램과 빠른 응답에 만족하신다니 기쁩니다. 언제든지 도움이 필요하시면 말씀해 주세요. 따뜻한 마음으로, Team BetterMe
Posted 4 months ago
Thank you for helping me resolve my issue quickly and refunding my money. The support team was very kind and professional. I really appreciate your fast response and clear communication.
Helpful Report
Posted 4 months ago
Hello Natasha! Thank you for taking the time to share your experience with us. We’re glad to hear that you found our team kind and professional. Your appreciation means a lot to us. Warm wishes, Team BetterMe
Posted 4 months ago
Very understanding n helpful team..
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Posted 4 months ago
Hello! Thank you so much for your kind words! We're thrilled to hear that you found our team understanding and helpful. Your feedback truly motivates us to keep providing the best support possible. Warm regards, Team BetterMe
Posted 4 months ago
בטר מי, ברגע שפניתי להם הציעו לי מס' אפשרויות שאהיה מרוצה מכיוון ונלקח ממני כסף על מנוי אוטומטי לבד על אף שביקשתי רק לשבוע. הם הבטיחו שיחזירו את הכסף. תודה בטר מי.
Helpful Report
Posted 4 months ago
שלום! אנו ממש שמחים לשמוע שהשירות שלנו ענה על הציפיות שלך ושניתן לך פתרון מהיר. תודה על הפידבק החיובי שלך — זה מעודד אותנו להמשיך לשפר את חוויית המשתמשים שלנו! בברכה, צוות בטר מי
Posted 4 months ago
BetterMe is rated 4.5 based on 1,837 reviews