B&H Photo Reviews

Name: B&H Photo
Rating: 4.76

4.8 Rating 2,350 Reviews

100 %

of reviewers recommend B&H Photo

Company Reviews

Metrics

4.8

Based on 2,350 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

212-239-7500

Email:

sales@bhphotovideo.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was easy to find the product. It was extremely easy to order the product. Past experience tells me the shipping will be on time.”

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Posted 2 years ago

“Their website is straightforward and easy to navigate, and their quality and customer service are always the best.”

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Posted 2 years ago

“Had manufacturer's original battery. I have had too many issues with copycat batteries.”

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Posted 2 years ago

“Great shopping experience, with great prices!”

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Posted 2 years ago

“Always excellent service from B&H.”

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Posted 2 years ago

“Always so eazy to shop”

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Posted 2 years ago

“Great selection and so easy to check out!”

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Posted 2 years ago

“love shopping on the B&H website, Cause you always find excellent deals”

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Posted 2 years ago

“Great experience again.”

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Posted 2 years ago

“Great products and excellent website”

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Posted 2 years ago

“Easy to order e gift cards. Prompt service. Never had an issue.”

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Posted 2 years ago

“Easy shipping to Canada”

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Posted 2 years ago

“User-friendly website, great prices, fast delivery!”

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Posted 2 years ago

“always fast delivery, always in stock”

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Posted 2 years ago

“Excellent service as usual! Thank you B&H!”

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Posted 2 years ago

“Fast shipping”

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Posted 2 years ago

“In stock items with excellent price. Quick, easy checkout. Thank you.”

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Posted 2 years ago

“best shop for all the photography needs and wants, This is the only Spot for anyone into anything digital or film to any kind of lights you need.”

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Posted 2 years ago

“I bought a UFL-3 flash from B&H Photo on April 2, 2024. The battery compartment lid for the flash is jammed. I cannot insert it into the flash and as a result I cannot use it. I have contacted an O&M (Olympus) repair shop but this product is discontinued and the parts are no longer available. Had I known that, I would have never purchased this flash. I've spent 500 dollars on a flash - I've never used it and it looks like I will never be able to do so due to this issue. The manual states that the O-Ring for the flaah should be replaced yearly - but you can't buy these anymore either so eventually this flash would have failed anyway when the battery compartment flooded. I understand that B&H Photo has a 30 day refund policy (i bought it two months ago and havent used it yet) - but I think the fact that the product is discontinued, has no warranty, can't be repaired, and can't be maintained (O-rings no longer available), should be taken into consideration. (They shouldn't be selling this flash anymore.) They didn't consider any of this - all they did was quote their 30 day return policy again. I doubt I will buy from this store again and I recommend you avoid it too. If things go wrong, they will not help you - and you may end up with a very expensive paper weight like me.”

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Posted 2 years ago

Hi Richard. I apologize for any inconvenience. I'd like to look into this further for you. At your convenience, please send me an e-mail at gngai@bhphoto.com along with your order details and information about the Olympus repair shop. ~Geoffrey Ngai / B&H Photo-Video

Posted 2 years ago

“Consistently great service on my orders.”

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Posted 2 years ago

B&H Photo is rated 4.8 based on 2,350 reviews