B&H Photo Reviews

Name: B&H Photo
Rating: 4.75

4.8 Rating 2,161 Reviews

100 %

of reviewers recommend B&H Photo

Company Reviews

Metrics

4.8

Based on 2,161 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

212-239-7500

Email:

sales@bhphotovideo.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When you spend hard earned money on a valuable equipment for work, you expect business to busines decorum. I will keep this simple, B&H Photo accepted payment for products never delivered. B&H has cleary breached their own agreement and a result, used nefarious communications to avoid fulfillment and refund of purchased product. This behavior constitutes fraud and has been reported to the correct authorities, including associated banking institutions.”

Helpful Report

Posted 4 years ago

“Ordered two camera batteries. They advertised certified replacement part. Both wrong size. Returned the next day. They only authorized .12 cent return. Thieves. Do not use B&H”

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Posted 4 years ago

“Extremely easy website to use.”

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Posted 4 years ago

“As yet to receive my first purchase, but my experience with customer service was very positive, one of the most important aspects of any purchase for me. Many thanks.”

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Posted 4 years ago

“THE BEST ONLINE PHOTO STORE IN THE WORLD”

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Posted 4 years ago

“Joke of a company. If all goes well with the purchase they are fine. If there is a problem, they are a joke. Don't trust them!”

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Posted 4 years ago

“Great service, great support when needed and really easy to use!”

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Posted 4 years ago

“I can find products not available in the UK! They make shipping and duty collection easy.”

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Posted 4 years ago

“Really easy process”

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Posted 4 years ago

“Ordered a laptop on Dec 23rd....it is now February 15th and it has still not arrived. They told me in December it was January, they told me it would be February 2-4th in January, it is now February 15th and now they are saying end of February. I absolutely cannot believe that this is the type of business model they are choosing to run. I cannot use CHAT because the chat is always full (more upset customers) if I leave an email they say "we are sorry" and give me a different date. Right now my $2,200 is being held hostage...and my ONLY recourse is that I can leave an honest review of my experience.”

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Posted 4 years ago

“I'm buying from the UK and B & H make the transaction very quick and easy”

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Posted 4 years ago

“Simply the best and this is why B&H is my source for photo equipment for over 30 years!”

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Posted 4 years ago

“Best prices, service and customer care.”

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Posted 4 years ago

“placing an online orders and very easy to use”

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Posted 4 years ago

“Been buying from occasionnaly from B&H Photo for many years (maybe once every other year) and prices and service are still excellent, even though I lived in Australia or Europe. Would recommand looking at their catalog.”

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Posted 4 years ago

“Just brilliant”

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Posted 4 years ago

“Used for years always great service and competitive prices”

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Posted 4 years ago

“Ordered 2 units of Google Pixel 4a 5g.There carrier "Fedex" didn't deliver my order.They just signed the delivery receipt and stole my order.They even invented a name who received it.B&H does not want to file a claim to Fedex and they also don't want to refund or replaced my missing order.AVOID THIS STORE AT ALL COST.SUCH A SCAM TO ALL HONEST CONSUMERS.SAVE YOUR money and buy elsewhere.”

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Posted 4 years ago

“A great service, great range, reviews and knowledge. Plus shipping to the UK is easy.”

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Posted 4 years ago

“Quality service and brilliant products.”

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Posted 4 years ago

B&H Photo is rated 4.8 based on 2,161 reviews