Name: B&H Photo
Rating: 4.75

“Quick and easy to order and always good stock”

Posted 5 years ago

“Very disappointed. I searched for coupons for a Celestron Nexstar 5se and a $200 off appeared from B&H's website. But when I went to order no discount transpired. I contacted the sales department about it. Then he got back to me he said there was no discount offered. I went back to the url and it had been removed! I only have a screenshot of the discount beforecI contacted them but B&H still refused to honor it!”

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Posted 5 years ago

“Reliable. Quick delivery to UK. Sort out duties so no nasty surprises on receipt. Competitively priced.”

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Posted 5 years ago

“Distrust of certain products. Beware they try to pass products other than those displayed on the site. End of series or technologies incompatible with new hardware.”

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Posted 5 years ago

“DO NOT ORDER FROM B&H! Long term, loyal customer of B&H, such as myself, has realized that the customer service of this company has been on a downward slope for many years. I have personally spent over $30k over the last several years, and I will not spend another dollar ordering from this company going forward. Their online ordering system is a disaster. Rarely do they get my order right, and never do I get fast service from them and their shipping rarely gets sent to the correct address due to glitches on their website. The final straw for me was the 3 month wait for my Canon R5. Many small retailers from around the world are experiencing wait times, but B&H, who has a large portion of the retail market covered for Canon products, claims they do not have a clue when they will receive stock. The customer service representatives take 5-7 working days to respond and the response they provide is a scripted response with absolutely zero customer service skills on their wording. The lack of service skills at B&H is embarrassing considering the name they once had. This is contributing to their poor reviews online and loss of clients including myself. Do yourself a favor and verify prices and availability with other online providers before pulling the trigger on any orders for this company. I guarantee you will find there are many businesses out there which are far more grateful for your hard earned money during a global pandemic.”

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Posted 5 years ago

“This company is trash.. I will never buy an optic from them again. Not to mention their cringey YouTube ads that I must endure on a daily basis. Just Disgusting folks. Make me sick..”

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Posted 5 years ago

“Brilliant , brilliant, brilliant”

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Posted 5 years ago

“I've had my worst online experience ever with them, but after reading some of the reviews on other sites, I figured it out. So, if you are not american, or you don't have a pure american name, you will have to submit a verification, being international shopper, seems fine, some sites used to do it in 2010. I've submitted the verification request 4-5 times, and contacted their customer service also 3-4 times, and everytime you mail them, they send you a ref number, I useless Ref number that you can't use for follow up. 6 days passed, I decided to DM them on twitter, and I managed to get in touch with one of the directors ( communication) he seemed helpful ( at least someone replying) so I mailed them my last verification with ID, work email and I asked them if they needed more (as usual no reply just another ref number) was last Thursday and they went off till Monday. by now more than 15 days had passed, since i got a load of ref numbers I decided to mail the latest one to their communication director hoping he will get back to me with an update, instead he replied to me in a discriminating tone, instead of explaining to me what went on with his verification team, he went on to tell the number I mailed is not the order number. It seemed he saw that I got an Arab name, so probably I still ride a camel and live in a tent, and might stole the credit card I paid with from a tourist. So I decided, to cancel the order and since there's a reasoning option I chose to type it myself and I put my reasons, was hoping someone would get back to me to get clarification like proper businesses, they cancelled it instantly like they were praying I do it. what I'm unhappy about that the days I wasted following up with their bot, getting my mail filled with Ref numbers that I should say it again, you can't use to follow up, just randomly generated number. you should add never for how quick the company replies to quires by mail.”

Helpful Report

Posted 5 years ago

“I've had my worst online experience ever with them, but after reading some of the reviews on other sites, I figured it out. So, if you are not american, or you don't have a pure american name, you will have to submit a verification, being international shopper, seems fine, some sites used to do it in 2010. I've submitted the verification request 4-5 times, and contacted their customer service also 3-4 times, and everytime you mail them, they send you a ref number, I useless Ref number that you can't use for follow up. 6 days passed, I decided to DM them on twitter, and I managed to get in touch with one of the directors ( communication) he seemed helpful ( at least someone replying) so I mailed them my last verification with ID, work email and I asked them if they needed more (as usual no reply just another ref number) was last Thursday and they went off till Monday. by now more than 15 days had passed, since i got a load of ref numbers I decided to mail the latest one to their communication director hoping he will get back to me with an update, instead he replied to me in a discriminating tone, instead of explaining to me what went on with his verification team, he went on to tell the number I mailed is not the order number. It seemed he saw that I got an Arab name, so probably I still ride a camel and live in a tent, and might stole the credit card I paid with from a tourist. So I decided, to cancel the order and since there's a reasoning option I chose to type it myself and I put my reasons, was hoping someone would get back to me to get clarification like proper businesses, they cancelled it instantly like they were praying I do it. what I'm unhappy about that the days I wasted following up with their bot, getting my mail filled with Ref numbers that I should say it again, you can't use to follow up, just randomly generated number. you should add never for how quick the company replies to quires by mail.”

Helpful Report

Posted 5 years ago

“i do not recommend to buy from B&H. I've bought a telescope from B&H and it arrived with lot of dust between the lenses internally where you could not reach. B&H have replaced it with new one with the same issue, they did not bother to check the replacement before shipping. in addition i was forced to pay twice custom taxes. I've reach to B&H support and shipping to provide me the export data so i could get a refund (it was lot of money ~500$), B&H have stalled this for 2 month after i was checking each week of the status, every time i got the same response 'we are sorry we will move it to shipping department'. after 2 months they said that they could not help with this issue. they didn't even tried to contact DHL and get this, it should be resolved in 10 minutes call with DHL. i would have done this but DHL can't provide info to me as B&H payed for shipping back the telescope. so, my advise to you is don't buy from B&H, cause when you'll encounter an issue there will be no one to assist you, if you are like me who value support be aware.”

Helpful Report

Posted 5 years ago

“Excellent service, easy to navigate website and efficient shipping”

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Posted 5 years ago

“The best of the best - no other photo or electronics shop can compare - physically or online - in the whole world. Period.”

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Posted 5 years ago

“fantastic service from B&H Photo as always.”

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Posted 5 years ago

“Excellent service and when I visit always highly knowledgable and helpful.”

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Posted 5 years ago

“DO NOT order through B&H, go through the seller directly to avoid the following: I ordered a $1600 product through B&H, the product showed up damaged, with no manual, with a remote that didn't work because the battery inside it already was dead. I bought a new battery for the remote just to find out the system was faulty. This happens right? So I returned the order, still expecting to rebuy the same product, plus another $10k+ order. I Returned the item in the exact packaging minus the external brown box. When the item arrived to me it was in the Gefen box, inside a blank brown box. I threw away the blank brown box, and sent it back in the Gefen box. Now B&H is charging me a 20% restocking fee for no reason ($300 for a blank/non branded brown box)”

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Posted 5 years ago

“fantastic service from B&H as always”

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Posted 5 years ago

“So disappointing. We ordered a teleprompter online from B & H. The next day I received an email saying my order was cancelled. I replied asking them why. They said they received an email from me to cancel. ???? They refunded me but not the exact amount I paid (due to exchange rate they justified). So does it mean B & H can go around cancelling people’s order and make them lose money? Lesson learnt- Please read reviews before buying online.”

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Posted 5 years ago

“Really excellent”

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Posted 5 years ago

“Never buy a refurbished computer from B&H. They sent me a faulty computer with all USB drives not functional. They refunded the cost of the computer but not the cost of shipping, customs and taxes. The whole process lasted weeks and ended up costing me 75$ US... for absolutely nothing. Total waste of time and money.”

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

B&H Photo Reviews

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