Big Frog Supply Reviews

Name: Big Frog Supply
Address: 6001, Miller Store Road, 105, Norfolk, Virginia
Rating: 4.75

4.8 Rating 5,968 Reviews

93 %

of reviewers recommend Big Frog Supply

4.8

Based on 5,968 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

About Big Frog Supply:

Big Frog Supply is your online destination for all Irrigation, Plumbing, Outdoor Living, Holiday Lights, Landscape Lighting, & Tankless Water Heater needs!

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Big Frog Supply 5 star review on 21st January 2019

Anonymous

Anonymous // 01/01/2019

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“Large inventory, easy to use and quick delivery. that's it.”

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“Big Frog had the filter I needed and it was shipped promptly and arrived quickly.”

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“Big Frog Supply had the right part for my project. My order arrived within a few days and in perfect condition. I will definitely order from here again!”

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“Fast delivery, works great,great price , e z to place order .”

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“The product was as advertised, new and ready for installation The pricing beat the "usual" channels for purchase of something like this The product was shipped very quickly upon ordering, and arrived soon after”

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“Easy ordering and prompt delivery, came as exactly described”

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“Excellent price with free shipping saved me a ton of money and time.”

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“Excellent pricing, quick delivery and perfect communication, what more can you ask for?”

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“Great pricing and very fast delivery. Product was received just as advertised.”

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“Timely shipment of items ordered and great communication from Big Frog.”

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“Timer arrived on time. Good conditon. Needed to look up directions online. Pamphlet too small to read”

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“Great price, and free shipping. Prompt and good service.”

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“Had the product in stock and at list price. Amazon was 50% more!”

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“When I received 4 sprinkler valves that I had ordered and opened the box, I found out that they were not the size I was expecting ( I just pulled one valve out of the box, it was in perfect condition and put it right back). I called Big Frog Supply right away and I told them that I had ordered these valves based on the inside and outside diameter of the inlet and outlet openings on my valves (dimensions that are not specified on the website). I told them I wanted to return them and was told they would send me a return label, which they did as soon as I hanged up the phone. We also talked about refund and was told that If I returned them unused, within 10 days, in the same condition I had received them, and in the same box (and because they did not have all the dimensions listed on their website) the whole amount might be refunded minus maybe amount they paid for delivery. I fulfilled all their requirements but my refund was still $130.42 short, and here was no explanation of why they were deducting this amount on the e-mail I received from them. I called and was told that there was a missing solenoid on one of the valves. If this is true, then it's because I received them like that. Again, i just pulled one out of the box and that one was complete with solenoid attached. The name of the person I talked to everytime I called is John Travis.”

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“Pre-purchase customer service was very knowledgeable and helpful. Purchasing was clear, simple, and smooth. Shipping was fast and communications were excellent and timely. I definitely would use Big Frog again!”

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“Wrong item was shipped. Notified them same day I received package. First it took a day for them to get back to me, then I had to fill out a form. Then they didn't believe that they sent the wrong item. First they asked me to send the SKU that was on the package to them for verification. After that was sent they actually asked me to send them PHOTOS of the BOX and the ITEM before they sent me a return label. What a hassle! 5 days later they FINALLY sent me a return label. I asked them to also create a UPS pick up to my address because I didn't want to have to ALSO go to the UPS store and stand in line (with COVID) since this was their error. They completely IGNORED my request. Horrible horrible company.”

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“Fast and professional. Order was easy and straightforward. Easy transaction.”

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“Received wrong product. Ordered left-hand threaded Prier faucet graphite packing washers… received right-hand thread faucet washers.”