Big Frog Supply Reviews

Name: Big Frog Supply
Address: 6001, Miller Store Road, 105, Norfolk, Virginia
Rating: 4.75

4.8 Rating 5,968 Reviews

93 %

of reviewers recommend Big Frog Supply

4.8

Based on 5,968 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

About Big Frog Supply:

Big Frog Supply is your online destination for all Irrigation, Plumbing, Outdoor Living, Holiday Lights, Landscape Lighting, & Tankless Water Heater needs!

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Big Frog Supply 5 star review on 21st January 2019

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never Again: I called your company because my Meyers sprinkler pump went out. I’m a home owner and some what handy. I was hoping to save a little money, so I decided to replace the pump myself. I explained this to the agent at Big Frog. I told them what pump and size I had. The agent from Big Frog told me PentAir had a comparable pump. I explained that I didn’t know which pump I needed, I was going on their knowledge. I was assured that the pump I need was the one they were recommending. I purchased and installed the pump, based on their knowledge, when I received it. Big Frog sold me a jet pump, I needed a centrifugal pump. Because I installed the pump Big Frog did not want to refund my order. After several emails and phone calls they agreed to a refund. I paid $654.00 for the pump. I was told they would charge me $107.00 for shipping. My total refund was $327.29. I would never order anything from Big Frog Supply in the future. I will tell everyone to be Leery of Big Frog.”

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“Strong customer service but big $ penalty for return, this frog has warts.”

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“Good prices. Responsive employees. Stocking issues delayed my delivery.”

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“Website very clear and simple to navigate through the process of selecting what I want to buy.”

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“Big Frog Supply is the Greatest. I had an older model frost proof stem that I couldn't get the right part for. Big Frog kept in contact with me and the manufacturer until they tracked down the right part. My customer is happy, I'm happy. Keep up the great work. Jim Patterson”

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“Great service and shipment was very quick. I would definitely recommend Big Frog Supply to anybody I know. Very competitive pricing as well”

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“This review is more Big Frog than the items purchased. I really like their website - items can be searched by the actual Rain Bird part numbers, and the descriptions match, too. Some sites have their own numbers and descriptions don't match that on the manufacturer's site. Prices are competitive - not always the lowest, but stocks are good and some hard to find items are available. I used them quite a lot in a system with over 150 heads, lots of different ones, and they saved me time and money.”

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“Your salesman gave me good info and the best unit for my application of a Rinnai tankless water heater. Delivery was timely and received in good condition. Thanks”

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“Very easy to find the product (part) that I needed. Ordered and payment was easy, They informed me when it was mailed. Received it, followed the easy instructions to install and am now a very satisfied user. Big Frog Supply is too easy not to be your go to source.”

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“Great price, shipped and arrived in a few days.”

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“Easy to order. Good product description. Fast delivery. Friendly website.”

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“Simple ordering process. Prompt shipment arrived in good condition.”

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“Shipping was quick. Good product. No problems. Love the product”

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“My order was recognized and processed in less than 15 minutes, shipped the same day. The order was accurate and received in 3 days.”

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“as described muted the banging sound in our laundry room pipes”

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“Items exactly as described with extremely fast shipping. Very happy with product quality”

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“Best prices for the solder I was looking for and really fast shipping; why look anyplace else when this is the place to shop.”

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“The box was delivered empty. we refused the delivery and ask to resend the product. the supplier stated they are not responsible for lost packages and did not agree to refund or resend the product. very disappointed with the customer service, can not see myself ordering again from big frog, just lost $300. Now have to deal with my bank try to get my money back”

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“Easy to find the right pump I needed, and great communication from order to delivery. Made it easy to schedule the repair with my client, - I know when the part would arrive.”

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“Smooth, easy and customer-centric approach. I initially explored businesses here in the D.C. area but felt as though they weren’t eager to work with individuals, and would rather focus on bigger projects. From my first contact with Big Frog (who I learned of online) to the most recent, the group has been uniquely positive to work with. I wasn’t expecting to be so impressed, but I am.”

Helpful Report

Big Frog Supply is rated 4.8 based on 5,968 reviews