Never Again: I called your company because my Meyers sprinkler pump went out. I’m a home owner and some what handy. I was hoping to save a little money, so I decided to replace the pump myself. I explained this to the agent at Big Frog. I told them what pump and size I had. The agent from Big Frog told me PentAir had a comparable pump. I explained that I didn’t know which pump I needed, I was going on their knowledge. I was assured that the pump I need was the one they were recommending. I purchased and installed the pump, based on their knowledge, when I received it. Big Frog sold me a jet pump, I needed a centrifugal pump. Because I installed the pump Big Frog did not want to refund my order. After several emails and phone calls they agreed to a refund. I paid $654.00 for the pump. I was told they would charge me $107.00 for shipping. My total refund was $327.29. I would never order anything from Big Frog Supply in the future. I will tell everyone to be Leery of Big Frog.
3 years ago
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