Big Frog Supply Reviews

Name: Big Frog Supply
Address: 6001, Miller Store Road, 105, Norfolk, Virginia
Rating: 4.75

4.8 Rating 5,968 Reviews

93 %

of reviewers recommend Big Frog Supply

4.8

Based on 5,968 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

About Big Frog Supply:

Big Frog Supply is your online destination for all Irrigation, Plumbing, Outdoor Living, Holiday Lights, Landscape Lighting, & Tankless Water Heater needs!

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Big Frog Supply 5 star review on 21st January 2019

Anonymous

Anonymous // 01/01/2019

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“Big Frog had the best price and shipping was very fast and accurate. Thanks for the fast delivery as the product arrived on time for Father's Day.”

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“Worked perfect, just the part I needed to get my system back up and running with minimal delay.”

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“Terrible customer service, no communications and not restitution is provided by the supplier. I purchased my faucet on-line over a week ago but did not get any information that the item was not in stock!!!!!!!!! I finally I emailed the customer service email which claims to respond within 24 hrs, NO one responded for my order status. I then called and left a message and still did not get a call back!! I tried several times to contact them but could not get anyone to pick up the phone and after several more attempts finally briefly spoke to someone yesterday. The person told me that it should ship out in a day and that I will get a email which I did not get until today!!! I then tried calling them several more times again the customer service did not pick up to answer the phone. I finally used my home telephone number and got through someone who told me that they could not expedite the delivery and checked and saw my missed calls. No answer why NO one called me back to help with my order an concerns!!!!!!!!!!!! When I requested them to expedite the shipment the customer service informed me that they could not accommodate me so now I have to wait another 3-5 days to get the appliance I need to install in less than a week. I told the customer service and not even an apology was offered. The customer service was not even trying to accommodate me but instead told me they could cancel it for me. Big Frog Supply is the WORST company to deal with. Extremely disappointed and have no confidence in their products. I informed her that if I don't get it on time I will cancel the order, so Shame on the customer service line and who ever is in charge of this company.”

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“Very helpful website. Easy to find the products needed. And, delivery was very quick.”

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“Great prices, quality products, very fast service. Within an hour of placing my order online I got the shipment notification.”

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“First time I used them and I was impressed with their responsiveness and knowledge. I have a new favorite company for my irrigation supplies!”

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“Very happy with the product and timely shipping of all my orders! Thank you very much. I will continue to order from your company.”

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“Great service and super fast shipping. I couldn't be happier with my entire purchasing experience.”

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“Very fast shipping, great prices. What else do you need?”

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“Very fast service. This part was hard to find but you had it. Thanks”

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“I received exactly what I needed to do the job I was working on.”

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“They shipping was fast (and free). Big Frog was quick to respond to questions and very nice to work with. I will order from they again!”

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“Fast delivery Part in stock Easy to use website Helpful instructions”

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“Big Frog is the Wayfair of plumbing supplies! Wow - top drawer service and follow-up. I received my part in two days, was kept notified of it's location the whole time, and a follow-up email after the part arrived. The best part - it was the lowest price I could find too. Great company!”

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“Thanks for the business! Appreciate your service any speedy delivery.”

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“Received order promptly and set-up sprinkler system to Wi-fi. Works well. Can be manually set or programmed with sprinkler rain sensing equipment to avoid over watering.”

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“Big Frog was exemplary! My order arrived promptly in good condition, and it works as promised. I wouldn't hesitate to order from Big Frog again.”

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“Big selection and fast shipping! I will certainly order from them again.”

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“Our sprinkler system stopped working for 2 of the 6 zones. Upon identifying the culprit piece, I quickly located it at Big Frog Supply. Our sprinkler system is discontinued so I'm grateful that Big Frog Supply carried it. Quick delivery was a must as the clock was ticking on our Florida grass in the middle of summer with no rain in the forecast. Big Frog Supply shipped the piece right away and got here on Saturday instead of Monday! Part installed; grass saved! Thank you Big Frog Supply :-)”

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“Great helpful service with Fast shipping. The price is Reasonable”

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Big Frog Supply is rated 4.8 based on 5,968 reviews