Big Frog Supply Reviews

Name: Big Frog Supply
Address: 6001, Miller Store Road, 105, Norfolk, Virginia
Rating: 4.75

4.8 Rating 5,969 Reviews

93 %

of reviewers recommend Big Frog Supply

4.8

Based on 5,969 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

About Big Frog Supply:

Big Frog Supply is your online destination for all Irrigation, Plumbing, Outdoor Living, Holiday Lights, Landscape Lighting, & Tankless Water Heater needs!

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Big Frog Supply 5 star review on 21st January 2019

Anonymous

Anonymous // 01/01/2019

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“I had a simple order for a back up sump pump. With that said, I was impressed by how quickly the order was processed and shipped on the same day as the order.”

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“just what i was looking for and a good price with quick delivery, thank you”

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“Good prices, fast shipping. Good overall experience. The only issue i had was i did not receive a shipping notification. The operator i talked to was very helpful. Issue was resolved in a matter of minutes. Good job BIG FROG”

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“ITEMS I ORDERED WERE IN STOCK AND DELIVERED A FEW DAYS AFTER ORDER PLACEMENT. EVERYTHING WAS EXACTLY AS ORDERED. STAUS OF SHIPMENT AND EXPECTED DELIVERY DATE ARE A NICE FEATURE FOR ORDER TRACKING. WILL USE BIG FROG AGAIN.”

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“Great job of getting parts to me time, very helpful staff!”

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“I ordered my product on a Sunday evening and it was delivered to my front door on Tuesday! That's quality service.”

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“Parts i ordered showed up in filthy plastic original bags, one of which was opened and stapled closed. I "think" they were new, but the packaging would suggested they were not well taken care of. Be cautious.”

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Hey Scott, Thanks for contacting us about this. We only sell new products, never used. We actually receive the product like that from the manufacturer. Rain Bird, Hunter, & Toro have tons of bags of product sitting on shelves getting dirty over time. You received your order in those bags as they fit the product and will help contain them so loose parts don't jumble around in shipping. If you have any further concerns, please email info@bigfrogsupply.com. - Thanks, Jan

“Easy to work with, sent a tracking number that worked, delivery was prompt and the carrier they used did not damage the shipment at all. Boxed properly and securely as well.”

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“Took too long to get my shipment. There was no communication of the late ship date until i called in and asked.”

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“Everything that I ordered arrived on time. It was processed quickly.”

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“Great customer service and timely delivery. Best price for this product that I found! We”

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“I don't get happy over a sump pump, but the unit arrived quick and in excellent condition.”

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“Frog has been our "go to" for large household items for a very long time. Why? They are super professional, customer service experts, and ship on-time every time. They stand behind their sales without exception. Just a first class organization.”

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“Excellent Product will definitely buy from Big Frog Supply again.”

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“Excellent Product will definitely buy from Big Frog Supply again.”

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“Big Frog was extremely knowledgable about the product and its accessories. The product came within 1 day as promised faster than even Amazon. I have already recommended his services to my friends and even the plumber.”

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“Quality products offered at a great price along with impressive delivery speed.”