Big Frog Supply Reviews

Name: Big Frog Supply
Address: 6001, Miller Store Road, 105, Norfolk, Virginia
Rating: 4.75

4.8 Rating 5,969 Reviews

93 %

of reviewers recommend Big Frog Supply

4.8

Based on 5,969 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

About Big Frog Supply:

Big Frog Supply is your online destination for all Irrigation, Plumbing, Outdoor Living, Holiday Lights, Landscape Lighting, & Tankless Water Heater needs!

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Big Frog Supply 5 star review on 21st January 2019

Anonymous

Anonymous // 01/01/2019

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“Got my order here in a timely manner and the grid fit my sink perfectly”

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“Best price found in the iternet and fast delivery.”

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“Shipment arrived in reasonable time in good condition. When installed, the item leaked. Hopefully, can be repaired but not happy about that. Could be manufacturer defect.”

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Hi Rob, After working with you on the phone about the product, we were hoping you would change your review. The item you purchased, a PVB will leak out of the top if you have an issue with your system. So the item did the right thing! Still hoping you will change your review.

“The packaging was excellent. It was double boxed with corner bumpers separating each box and protecting the Rinnai heater. I wasn't happy on the delivery time. It took several weeks from the time I placed the order to when I received it. In fact, I contacted the company to inquire about the delay and sure enough it magically shipped later that day.”

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“They were very nice and explained how everything would work.”

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“Excellent customer service. Person I spoke with was knowledgeable and courteous. Received product in an expedited manner. This company takes care of their customers.”

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“Great service and fast delivery. I was constantly updated on the status of my order.”

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“By far the easiest most efficient company I have used for supplies. Very knowledgeable staff who did not try to oversell me and saved me money. Will 100% use them again for all my needs. I bought 2 Rinnai water heaters and they arrived at my door 3 days later. Thank you for the service.”

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“The part that I ordered was as advertised, l received it fast.”

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“Shipped fast and received as advertised. I will shop from you again”

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“Thank for the help and finding the pump so quickly.”

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“Big Frog is an easy to use, responsive web site”

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“Interesting, a company askung for reviews in something that hasn't even been recieved yet! I hope this isn't a bad sign.”

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James, thank you for letting us know you have not received your order. It looks like it is out for delivery today and was weather delayed in the east. Reviews are usually collected after you receive an item, however you can always reuse the same link to update your review after receiving the product. I apologize for the delay and confusion. Let us know if you need anything or have issues receiving your order today. - Jan, 855-424-4376

“Best price I could find and very fast shipping.”

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“Everything we ordered was exactly what we got, no surprises!”

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“Was told when ordered 5 to 7 day delivery over two weeks is what occurred”

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“Tankless Rinnai came well packaged. Best price from my research. Will be happy once it's installed.”

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“Big Frog had the best prices on quality merchandise and FAST shipping. Website easy to navigate too!!”

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“Easy to find products, lowest price on the interest and fast delivery service”

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“My ewuipment was not only shipped prompt, I was notified by email on shipping status. I got the 6 Station ESP-RZX Indoor Controller - STP6PL Replacement - 6 Station ESP-RZX × 1 and it was very easy to install. Will return for future needs.”

Helpful Report

Big Frog Supply is rated 4.8 based on 5,969 reviews