Big Frog Supply Reviews

Name: Big Frog Supply
Address: 6001, Miller Store Road, 105, Norfolk, Virginia
Rating: 4.75

4.8 Rating 5,966 Reviews

93 %

of reviewers recommend Big Frog Supply

4.8

Based on 5,966 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

About Big Frog Supply:

Big Frog Supply is your online destination for all Irrigation, Plumbing, Outdoor Living, Holiday Lights, Landscape Lighting, & Tankless Water Heater needs!

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Big Frog Supply 5 star review on 21st January 2019

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After I placed my order, it was radio silence on any updates to the order itself. I sent two emails asking for status updates but never heard back. I finally called and spoke with someone and lo and behold, the order just so happened to be arriving at your location the next day. Then I took over a week after that to finally receive it from you. I won’t be using Big Frog Supply again.”

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“Ordered the rain sensor I needed and it arrived. All is good.”

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“I ordered a hard to get item that took several weeks, Big Frog kept me in the loop and finally received the item”

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“Great communication, similar pricing to competitors. Will be using this site again.”

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“Handled my order quickly and it arrived promptly. Thank you”

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“Big Froggy Supply is THE place to buy your professional grade outdoor LED lighting. They are fantastic to work with and really know the business.”

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“They had what i needed in stock and service was great. Received in quick time. Thanks”

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“Want an amazing job you guys do. I got my index valve so quickly. I’m impressed. Well done Best regards Pablo Arce”

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“had what i needed and and took care of it”

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“Fair price and fast service the knew exactly what I needed for my project”

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“I've ordered sprinkler parts online from other sources before I discovered Big Frog Supply, which has turned out to be the best I've encountered. The parts arrived organized, complete, and as described, with all the nozzle options included in a neatly sealed package. And my order arrived much faster than expected. I have bookmarked Big Frog Supply as my excusive source for sprinkler parts.”

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“Received parts other than what I thought I ordered. Had contractor enroute o construct new irrigation manifold. Called Big Frog immediately upon delivery of valves. Advised they were threaded valves and that what I thoughtnI ordered wer slip- valves. Young man in your customer service offered to send a pick-up slip for them and expedite shipment of needed slip valves. I said I would contact contractor to advise of the problem and he indicated he could make the original shipment instal and function to my satisfaction. I never called back as you were closed so your problem solver never was told that I was satisfied with the original materials he shipped. Although I never utilized his Solution Imwas ever so pleased with the kind and thoughtful way he dealt with me. I will endeavor to have others seek you company out as a result. Gerald Bringle”

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“Easy to order on line and quick delivery. My new “go to” for irrigation supplies”

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“Outstanding products and fast shipping I definitely will keep shopping with Big Frog”

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“They had a great price, and shipped the sprinkler controller very quickly. All good!”

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“Selection and quality for older sprinklers- and easy to install quickly instead of replacing the entire unit”

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“Expertly packed. Came few days early! Exactly as described. Couldn't be happier.”

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“I ordered parts for Rain Bird sprinklers. The order was filled promptly and delivered very quickly.”

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“The Product was as displayed on your website, delivery was free, price was below the other companies, and product performance was as described.”

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“Works perfectly. What more can I say and the price is right!”

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Big Frog Supply is rated 4.8 based on 5,966 reviews