Big Frog Supply Reviews

Name: Big Frog Supply
Address: 6001, Miller Store Road, 105, Norfolk, Virginia
Rating: 4.75

4.8 Rating 5,966 Reviews

93 %

of reviewers recommend Big Frog Supply

4.8

Based on 5,966 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

About Big Frog Supply:

Big Frog Supply is your online destination for all Irrigation, Plumbing, Outdoor Living, Holiday Lights, Landscape Lighting, & Tankless Water Heater needs!

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Big Frog Supply 5 star review on 21st January 2019

Anonymous

Anonymous // 01/01/2019

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“Had exactly what I needed, price was good and shipping was quick.”

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“Quick and easy. Great selection. Great communication will use again”

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“Super easy ordering, good price, fast shipping. Great transaction!”

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“Only took 5 minutes to make the order & was a my door front in a few days.”

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“Web site seemed to indicate an item was a plug, not a Bulb. Order and was delivered a bulb, that I can purchase anywhere. Would not refund as their shipping rate was so high, more than the item. How much does it cost to ship a 1" bulb, you could not even put in a BOX. Never again. I will find other supply companies. There has to be a better choice.”

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“The customer service are very professional and they responded me by email really quick. I received a package with a leaked fluid. After the customer service team from big frog verified the pic I sent to them, they resend me a new one right away with the tracking number. I will highly recommend their service!”

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“Best price. Good shipping. Plenty of communication. What’s not to like?”

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“The only place that I could find the part that I needed, A definate lifesaver”

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“Right part, right price and fast shipping can't ask for anymore than that.”

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“Pricing was good and product came as expect. Took a very long time. Several weeks with little to no communication. Had to reach out to get updates after weeks had passed. First time ordering for our company through this site and this, unfortunately, might keep me from ordering again. Thank you.”

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“Literally 2 1/2 weeks after placing my order, 2 weeks beyond the day I was assured it would arrive, 1 1/2 weeks after calling the company and asking for clarification, and 4 days since sending the company an email asking for status, I’ve still got nothing. To say that they have dropped the ball would be an understatement.”

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“Fast shipping ordered a pump on Monday was here Wed morning. Very Pleased”

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“I was disappointed that the solution leaked in the packaging. I liked the quick receipt of the product.”

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“Excellent price and shipping and quality of the merchandise. Excellent business.”

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“BIG FROG SUPPLY WAS CHEAPER AND THE SHIPPING WAS EXCELLENT, COULDN'T ASKED ANY BETTER. NICE PRODUCT SHIPPED. THANKS”

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“Order was supposed to be 5 business days. Still hasn’t arrived 2 weeks later. Have a customer waiting”

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“My purchase was shipped the next day and arrived 3 days after I entered my order.”

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“I’ve order a few tankless water heaters from big frog and other material as well customer service has always been the best I’ve ever seen and from ordering to receiving the package is within 24hrs highly recommended and would give 10 stars as review”

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“Great quick service and tracking of the package was spot on. Thank you for the quick response”

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“Very easy to order. Product was exactly like the description. Fast delivery.”

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Big Frog Supply is rated 4.8 based on 5,966 reviews