Big Frog Supply Reviews

Name: Big Frog Supply
Address: 6001, Miller Store Road, 105, Norfolk, Virginia
Rating: 4.75

4.8 Rating 5,966 Reviews

93 %

of reviewers recommend Big Frog Supply

4.8

Based on 5,966 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

About Big Frog Supply:

Big Frog Supply is your online destination for all Irrigation, Plumbing, Outdoor Living, Holiday Lights, Landscape Lighting, & Tankless Water Heater needs!

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Big Frog Supply 5 star review on 21st January 2019

Anonymous

Anonymous // 01/01/2019

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“Easy Quick turnaround Easy to order and great service. Good communication”

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“Big Frog makes me happy on supplies that they have in stock. They are more reasonable than pricing I can get elsewhere. The trouble is they often do not have my supplies in stock.”

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“Great price, items shipped and arrived quickly. Would definitely recommend.”

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“This box is SOLID and heavy! Perfect for my needs and would definitely purchase again!”

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“A prompt response to our order, great prices, and the sprinklers arrived sooner than promoted. I will use you in the future rather than Amazon for my sprinkler needs”

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“Superior organization to deal with. Had a sprinkler part I needed that no one else could provide while providing excellent fast paced customer service....”

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“Great price, fast shipping. No issues! Would use again.”

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“Ii wrote a review stop asking me. It went well which I wrote when I wrote the review”

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“When calling for technical support, I was disappointed with the answer I received. I was having trouble getting the legs to seat fully against the sink. I was told the legs didn't need to seat against the sink. That tells me that the sink and or the legs were made incorrectly. That leaves the customer to deal with an inferior product. I modified the legs to fit the sink correctly.”

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“Great service! Item was in stock! Fast delivery! Would use them again!”

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“Arrived as promised. Packaged well. Works like a charm. Thanks!!”

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“Good selection and pricing, 6 of 16 items still not delivered after 10 days. Bag of barbed fittings had three barbed fittings, should be 3 bags of 10. Waiting to see if there are any other errors on missing delivery items before contacting Frog Supply. So far received three deliveries, no packing list with any delivery. I have to track what is missing.”

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“Shipping was Excellent and the price. They did a great job processing the order.”

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“My gas piping order was processed promptly and delivery was quick!”

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“Great prices, service and quick delivery! I would order again!”

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“I was not aware the required O-Ring required for installation was not included with the product. Maybe this was my fault but when I requested return information I was informed of ridiculous "re-stocking fees"......I can't remember the last time a reputable business charged these fees....No worries...will never order from this company again...”

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“Overpriced, way over priced.the part cost 36 dollars.i paid 63. This is redo ridiculous”

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“Despite delays in getting the Rinnai heater delivered (due to closed roads), I was able to determine through FedEx updates the exact day of delivery.”

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“I was skeptical about ordering my laundry tub and having it shipped without damage. The tub arrived quickly and no damage. I was really happy. I have not had it installed yet waiting on my new faucet and scheduling my plumber. Great experience.”

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“Advertised part without dimensions size. Rep stated only size Rainbird made. Would not accept return. And if so, would required purchaser to pay return freight. With return freight it would have cost almost $30 for part. Purchased whole 6" sprinkler from "big box" for $12.98.”

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Big Frog Supply is rated 4.8 based on 5,966 reviews