Big Frog Supply Reviews

Name: Big Frog Supply
Address: 6001, Miller Store Road, 105, Norfolk, Virginia
Rating: 4.75

4.8 Rating 5,965 Reviews

93 %

of reviewers recommend Big Frog Supply

4.8

Based on 5,965 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

About Big Frog Supply:

Big Frog Supply is your online destination for all Irrigation, Plumbing, Outdoor Living, Holiday Lights, Landscape Lighting, & Tankless Water Heater needs!

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Big Frog Supply 5 star review on 21st January 2019

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed with my experience! I order a programable hose faucet with timer off Amazon. Shortly after I found a different option a a better price. As soon as the item arrived I knew I was returning it and had selected return on Amazon. When I opened the box the packaging of the item was damaged and broken. It looked dirty! I had already selected to return before I even opened the item because I knew I was going to rerun it I selected, “no longer needed”. I sent the item back in the same condition I received it . The company proceeded to charge me an outrageous $25 restocking fee when the item itself cost $50. The company claimed that I had used the item because I didn’t select that the item was damaged in my return. When messaging with the company over Amazon the customer service was poor and not helpful. The company refused to give me a full refund. I have purchased so many things on amazon(almost daily) and never had such a poor experience before. I would not recommend to anyone to purchase from this company.”

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“Tried calling about an order placed and received. Left two voice messages on different days. No call back. The 30 day window for resolving this is still ticking.”

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“Great price, fast service and correct part, nice easy to use website nice website”

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“The customer service person Seemed very helpful in the phone. Good communicator”

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“Got the exact part ordered and in timely fashion and good price.”

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“I was very pleased with the price of what I was purchasing. The only thing I would suggest is do better at updates on order status. I had to inquire on my own after a few days as to the status. Other than that it was a good experience.”

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“Ordered on Sunday, got the item on Tuesday. Great job!!!!!”

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“Big Frog has a large product selection, good pricing and super fast shipment!”

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“They got my order out and to me quickly. Communication was helpful and informative. Will definitely use them again.”

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“Haven’t opened the box yet! But ordering was easy and arrived fast!”

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“Very fast service great price item in stock great company to buy from”

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“I'm writing this review because Big Frog keeps emailing me to do it. Perhaps that will stop now? The product took over a week to get here and the box was battered and taped up - apparently it had a rough journey or was being recycled to me. As far as I can tell, it works fine.”

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“Big Frog is very customer oriented. They are quick to answer questions. And, they ship quickly.”

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“Excellent product. Solved my zone changing problem with my sprinklers.”

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“Super fast shipping. I bought 3 fittings for about $9.50. A very large online company wanted more than that for ONE fitting. It was my first experience with this company. It was a pleasant one.”

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“Phone connect was knowledgeable of my needs and received very fast and complete.”

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“Super fast delivery, first class service! Competitive price and item is exactly as described. Will be my go to guy next time I need arborist equipment.”

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“They had what I was looking for, the price was reasonable, and delivery was fast. What's not to like?”

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“Normally, I would give Big Frog a great review, but... I recently purchased a backflow cover to fit a 32" x 16" backflow device. In the product spec tab there was no information, least of all dimensions, however on the product description tab, there is a header that states "Specification Sheet" with Features and Specifications outlined below it. See pic attached. In this section, dimensions are stated "Dimensions: 34 in. x 16.5 in. x 26.5 in." ... should have fit my backflow, right? Wrong. The box tapers, and instead of listing the TOP portion that actually needs to FIT the backflow, these dimensions are for the BASE of the cover. ??? Make it make sense. Once I realized there was a mistake made, I called the Big Frog customer service line, was told there was no alternative option and I needed to apply for a return and refund. I did as asked, and I was then notified that I would have to pay for the shipping on the return (the initial shipping cost) PLUS return shipping, totaling almost half of the cost of this cover... which I would normally NOT had a problem with had I felt that this was a mistake made on MY part, but it was not. 1. I read the description, and although in it there is a header that reads "Specification Sheet", it is NOT an obvious hyperlink (different color to indicate that it IS a hyperlink) and suggests it's a header to the information below it. 2. Pertinent information is missing entirely from the Specifications tab built into the website. THIS is where the specification sheet SHOULD have been. This is where I looked for it, and as you can see from the attached picture, the box is completely empty. Additionally, in two places (Description and actual Dimension tabs), the dimensions ARE noted, there is absolutely nothing telling the buyer that this dimension is for the BASE of the cover, and does not apply to the actual FIT of the backflow. I have emailed customer service several times asking for better responses, but all I am met with now is someone telling me that this was my error, that they can do nothing because item descriptions are set by the manufacturer (even though it is incumbent upon Big Frog to give accurate information on their e-commerce website), stonewalling and no replies. I have purchased from Big Frog previously, albeit only a couple of times, but you can be sure that if I am forced to keep this cover or pay $100 in return shipping, I will not be calling on Big Frog again.”

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“Big Frog has an easy to use website and they had the exact item I needed and at a reasonable price. Shipping was also superb because the item shipped the day after it was ordered. I would highly recommend everyone visit the Big Frog website to see if they have the item they need because it is an excellent company.”

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Big Frog Supply is rated 4.8 based on 5,965 reviews