Big Frog Supply Reviews

Name: Big Frog Supply
Address: 6001, Miller Store Road, 105, Norfolk, Virginia
Rating: 4.75

4.8 Rating 5,968 Reviews

93 %

of reviewers recommend Big Frog Supply

4.8

Based on 5,968 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

About Big Frog Supply:

Big Frog Supply is your online destination for all Irrigation, Plumbing, Outdoor Living, Holiday Lights, Landscape Lighting, & Tankless Water Heater needs!

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Big Frog Supply 5 star review on 21st January 2019

Anonymous

Anonymous // 01/01/2019

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“Good pricing and communication after the sale. The product made it to me ahead of schedule.”

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“Shipping was quick. Communication was great. Item was well packaged and the best price Item was as described and i am going to order again.”

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“Received a tankless water heater descaling kit in which the bottle of solution had leaked all over the contents. Contacting your company got me the instructions to contact the manufacturer. I am used to companies that I purchase products from standing behind what they sell.”

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“Very disappointed with my experience! I order a programable hose faucet with timer off Amazon. Shortly after I found a different option a a better price. As soon as the item arrived I knew I was returning it and had selected return on Amazon. When I opened the box the packaging of the item was damaged and broken. It looked dirty! I had already selected to return before I even opened the item because I knew I was going to rerun it I selected, “no longer needed”. I sent the item back in the same condition I received it . The company proceeded to charge me an outrageous $25 restocking fee when the item itself cost $50. The company claimed that I had used the item because I didn’t select that the item was damaged in my return. When messaging with the company over Amazon the customer service was poor and not helpful. The company refused to give me a full refund. I have purchased so many things on amazon(almost daily) and never had such a poor experience before. I would not recommend to anyone to purchase from this company.”

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“Tried calling about an order placed and received. Left two voice messages on different days. No call back. The 30 day window for resolving this is still ticking.”

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“Great price, fast service and correct part, nice easy to use website nice website”

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“The customer service person Seemed very helpful in the phone. Good communicator”

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“Got the exact part ordered and in timely fashion and good price.”

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“I was very pleased with the price of what I was purchasing. The only thing I would suggest is do better at updates on order status. I had to inquire on my own after a few days as to the status. Other than that it was a good experience.”

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“Ordered on Sunday, got the item on Tuesday. Great job!!!!!”

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“Big Frog has a large product selection, good pricing and super fast shipment!”

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“They got my order out and to me quickly. Communication was helpful and informative. Will definitely use them again.”

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“Haven’t opened the box yet! But ordering was easy and arrived fast!”

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“Very fast service great price item in stock great company to buy from”

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“I'm writing this review because Big Frog keeps emailing me to do it. Perhaps that will stop now? The product took over a week to get here and the box was battered and taped up - apparently it had a rough journey or was being recycled to me. As far as I can tell, it works fine.”

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“Big Frog is very customer oriented. They are quick to answer questions. And, they ship quickly.”

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“Excellent product. Solved my zone changing problem with my sprinklers.”

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“Super fast shipping. I bought 3 fittings for about $9.50. A very large online company wanted more than that for ONE fitting. It was my first experience with this company. It was a pleasant one.”

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“Phone connect was knowledgeable of my needs and received very fast and complete.”

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“Super fast delivery, first class service! Competitive price and item is exactly as described. Will be my go to guy next time I need arborist equipment.”

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Big Frog Supply is rated 4.8 based on 5,968 reviews