Big Frog Supply Reviews

Name: Big Frog Supply
Address: 6001, Miller Store Road, 105, Norfolk, Virginia
Rating: 4.75

4.8 Rating 5,969 Reviews

93 %

of reviewers recommend Big Frog Supply

4.8

Based on 5,969 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

About Big Frog Supply:

Big Frog Supply is your online destination for all Irrigation, Plumbing, Outdoor Living, Holiday Lights, Landscape Lighting, & Tankless Water Heater needs!

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Big Frog Supply 5 star review on 21st January 2019

Anonymous

Anonymous // 01/01/2019

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“Super fast delivery, first class service! Competitive price and item is exactly as described. Will be my go to guy next time I need arborist equipment.”

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“They had what I was looking for, the price was reasonable, and delivery was fast. What's not to like?”

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“Normally, I would give Big Frog a great review, but... I recently purchased a backflow cover to fit a 32" x 16" backflow device. In the product spec tab there was no information, least of all dimensions, however on the product description tab, there is a header that states "Specification Sheet" with Features and Specifications outlined below it. See pic attached. In this section, dimensions are stated "Dimensions: 34 in. x 16.5 in. x 26.5 in." ... should have fit my backflow, right? Wrong. The box tapers, and instead of listing the TOP portion that actually needs to FIT the backflow, these dimensions are for the BASE of the cover. ??? Make it make sense. Once I realized there was a mistake made, I called the Big Frog customer service line, was told there was no alternative option and I needed to apply for a return and refund. I did as asked, and I was then notified that I would have to pay for the shipping on the return (the initial shipping cost) PLUS return shipping, totaling almost half of the cost of this cover... which I would normally NOT had a problem with had I felt that this was a mistake made on MY part, but it was not. 1. I read the description, and although in it there is a header that reads "Specification Sheet", it is NOT an obvious hyperlink (different color to indicate that it IS a hyperlink) and suggests it's a header to the information below it. 2. Pertinent information is missing entirely from the Specifications tab built into the website. THIS is where the specification sheet SHOULD have been. This is where I looked for it, and as you can see from the attached picture, the box is completely empty. Additionally, in two places (Description and actual Dimension tabs), the dimensions ARE noted, there is absolutely nothing telling the buyer that this dimension is for the BASE of the cover, and does not apply to the actual FIT of the backflow. I have emailed customer service several times asking for better responses, but all I am met with now is someone telling me that this was my error, that they can do nothing because item descriptions are set by the manufacturer (even though it is incumbent upon Big Frog to give accurate information on their e-commerce website), stonewalling and no replies. I have purchased from Big Frog previously, albeit only a couple of times, but you can be sure that if I am forced to keep this cover or pay $100 in return shipping, I will not be calling on Big Frog again.”

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“Big Frog has an easy to use website and they had the exact item I needed and at a reasonable price. Shipping was also superb because the item shipped the day after it was ordered. I would highly recommend everyone visit the Big Frog website to see if they have the item they need because it is an excellent company.”

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“Product was as described and delivered in great condition. Fast service!! Great job!”

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“Communication could have been better unknown item was shipped or delivery”

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“Ease of replacement having the union connections....and valve functioned perfectly.”

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“Had the part that we needed for our tractor sprinkler and received it very fast and my husband has already installed it and it is running in our yard already!!!”

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“You were articulate, considerate, clear and prompt, and you had a better price than other Felco sources.”

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“Provided quick shipping, with good communication. Satisfied w purchase”

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“We bought a house and it already had landscape lighting and we needed a few more to match and the only place I could find that had them was Big Frog Supply. They arrived quickly and at a fair price. So happy with our purchase!”

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“Got my package on time , no problems with my package . The package came quick”

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“Product was exactly as advertised and arrived promptly. Satisfied with overall experience.”

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“The flow aide descaler was not sealed properly and the contents inside bucket were wet with the solution. The paperwork inside the kit was not usable and had to rinse everything. I had to buy another solution from Amazon.”

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“Finally bugged their supplier and got my order sent out to me”

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“Big frog supply had exactly the timer for my irrigation system that I wanted the perfect match to my old one.”

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“I received the parts sooner than expected on multiple orders. Excellent service!!”

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“Never received and refused to send replacement...... Did refund.....But yet this is still for sale online”

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“The company delivered quickly, on time and with new products in good packaging. I'd bought some items on Amazon previously that Big Frog had supplied. I thought I'd purchase direct to save them the Amazon commission!”

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“I ordered an item and received it quick. I will definitely use your company again.”

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Big Frog Supply is rated 4.8 based on 5,969 reviews