Big Frog Supply Reviews

Name: Big Frog Supply
Address: 6001, Miller Store Road, 105, Norfolk, Virginia
Rating: 4.74

4.7 Rating 5,971 Reviews

93 %

of reviewers recommend Big Frog Supply

4.7

Based on 5,971 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email

About Big Frog Supply:

Big Frog Supply is your online destination for all Irrigation, Plumbing, Outdoor Living, Holiday Lights, Landscape Lighting, & Tankless Water Heater needs!

Visit Website

Write Your review

Tell us how Big Frog Supply made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Big Frog Supply 5 star review on 21st January 2019

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our laundry tub arrived a little damaged and Big Frog immediately sent a replacement and a return label. Within a few days the replacement arrived and the damaged box was taken by the Fed Ex employee. And we really love our purchase!”

Helpful Report

“Excellent service with prompt delivery and great at keeping e updated on delivery status.”

Helpful Report

“Package arrived quickly which was great. Box was full of bugs in the packaging and on the water filters! Emailed photos to customer service who sent a return label. Does not give me confidence that the problem will be addressed and that the bug covered filters won’t be sent to the next customer who orders.”

Helpful Report

Hello Kari, Thanks for brining this issue to our attention. Our warehousing facilities across the country are in outdoor environments, so we have the occasional bug in the warehouse. We have investigated and believe this is a one off issue, as we have not had any other stink bugs making trips via UPS or FEDEX reported to us. We also insured your package was boxed and shipped in the plastic bag shielding your filter from making contact with the outside air, or bug. This item had zero contamination by the bug. We apologize about the issue, and the scare to find that stink bug in your box. We hope you give us another shot!

“Very fast shipping, pleasure to do business with, would definitely do it again.”

Helpful Report

“Quick, On time, great price, easy web site to navigate.”

Helpful Report

“The item I ordered was in stock but it took 1 month to receive the order. Had to send several emails to customer service requesting status updates.”

Helpful Report

“Easy ordering. Good product description and easy to find reviews. My pump arrived unbelievably fast! Thank you!”

Helpful Report

“Perfect. Had what I wanted in addition to other good options. Competitive price. Easy site to navigate. Fast delivery. Good post-order online communication. I'll be back.”

Helpful Report

“So happy found a reliable source for plumbing supplier. Thank you for sending correct item (regretted previously buying from vendor : Plumber Supply in UT-sent wrong item & would cost shipping back more than items cost) and fast 🚚.”

Helpful Report

“User friendly website; purchased an excellent product at a great price; Great Service !”

Helpful Report

“Item defective. Just forwarded to manufacturer. No assistance, at all from Big Frog”

Helpful Report

Hello Joe, We appreciate your business. Rheem handles all warranty and product issues, and supplies customers with new products for any warranty type issue. We are cerified Rheem dealer, and this is how Rheem prefers to handle product issues. We apologize for any inconvience.

“This was my first time ordering from Big Frog, and I was very impressed! First of all, they had the grinder pump I was looking for, and their pricing was in line with what I normally pay. Secondly, they shipped the pump that same day, and it arrived at my shop within 2 days. Lastly, the ordering process was quick and intuitive, very easy to navigate. Thanks for a great experience Big Frog, I will be ordering from you again (today, in fact)! Mark England M D England and Sons Basement Finishing”

Helpful Report

“Fast delivery and shipping. Good tool! Thank you for you service.”

Helpful Report

“Everything was great and I will be happy to use you more thanks”

Helpful Report

“I got my order FAST!! Great service and really fast delivery.”

Helpful Report

“Great price and fast shipping. When you buy they hop on it!”

Helpful Report

“Customer service excellent, tankless water heater we got real bad.”

Helpful Report

“Simple -- received what I ordered and shipment arrived in perfect condition when order process indicated.”

Helpful Report

“Great Service. User friendly website. Competitive pricing. Give Big Frog FIVE STARS !!!”

Helpful Report

“Tracking was great, price was super, and shipping was timely. I will be back if another one gets stolen!”

Helpful Report

Big Frog Supply is rated 4.7 based on 5,971 reviews