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Big Motoring World Reviews

3.6 Rating 265 Reviews

64 %

of reviewers recommend Big Motoring World

Company Reviews

3.6

Based on 265 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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Big Motoring World 1 star review on 23rd April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased my vehicle at big motoring world and the staff at Wimbledon couldn’t be more helpful. However 4 weeks later after receiving my car that I purchase for 18k, a management engine light come on which was red, failure to the engine, it completely lost all power. I was on the 30th day and no one at big motoring world after sales team told me to bring the car back for them to assist me further, I needed to go to my warranty company. It’s been nearly 4 weeks without my vehicle and they are expecting me to pay out for some of the work. So it’s all lovely to start with but when something goes wrong they don’t want to help.”

Posted 6 months ago

“Car broke down within 24h, no support, potential fraud (Wimbledon) They misrepresented the purchase costs on the invoice. At purchase we agreed to pay £100 for their GardX water protection product, when viewing the invoice the full amount payable (car + warranty _ GardX) was the same, but they actually listed GardX as over £600. This will make it exceedingly difficult for us to get their useless warranty (see below) refunded in full (original quote was £1500, on invoice shows as 900). Avoid at all costs. Purchased a used car with their extended warranty for 3 years, during test drive tire pressure was low, asked them to fix this before getting the keys. They claimed it was fixed, less than 24h from purchase car tire pressure was low again, in addition the car would not start anymore due to battery issues. Car was jump/started the day after, only for it not to work again within another 24h. I found it absolutely impossible to speak with their after sales team: - The phone number disconnects as soon as I select to speak about a vehicle you purchased with aftersales - Their Live chat agents ask to call the number above and proceed to abruptly shut down the chat shortly thereafter - Their assist email has not replied in over 3 days, our car is unusable from less than 24h after purchase - The sales line agents, which connect almost immediately, are not able or willing to transfer to after sales care - We had to stay on hold over 20 mins to speak with a representative of their Extended Warranty, something they also expect the garage to do in order to approve any repair. They will not cancel the warranty on this phone line even though we are in the 14 day cool off period, asking us to contact Bigmotoringworld (which we cannot get through to). They will also not allow us to go to our car manufacturer garage as it’s “too expensive” Even before the purchase was complete, multiple members of staff pressured us to leave 5* reviews for them. Desperate to use the vehicle, we are now out of pocked to repair our 3 day old car an expect a lengthy battle to see any of our money (warranty, repair costs) back.”

Posted 6 months ago

“We purchased our 3rd car with BMW a Mercedes C220, we took their 3 year Big Assist warranty, which is in fact Warranty 2000, (one of the worst warranty companies on the market) it was sold as trouble free motoring, no unexpected high bills, only genuine parts used etc. this is a lie. after 4000 miles I had a fault with a Nox censor, Big Assist/Warranty 2000 would only cover an aftermarket part that they costed at £130 & half hour labour, (the Mercedes part is over £500) they didn’t cover the cost for the diagnostic to identify the issu or the programming of the censor, that is required. my total bill was over £700 were Big Assist/W 2000 paid £177. I contacted Big Assist/Warranty 2000, who blamed BMW, for wrongly informing me that only genuine parts will be used etc. I contacted BMW who responded with "due to yourself purchasing the vehicle on 18/09/2022 we are unable to assist further with replacement because of the time period since purchase. We don't assist further concerns outside of the first 6 months since purchase, so I apologise for this. The warranty company have based their authorisation on replacement based on an aftermarket or used component. The total authorisation they had given was £177. If you have further questions regarding this matter, I would advise contacting the warranty company directly due to themselves giving the authorisation". BMW sold me a 3-year warranty but after 6 months they take no responsibility, despite being sold as Big Assist Warranty!!!!”

Posted 6 months ago

“I was pleasantly surprised when I visited Big Motoring World. I didn’t expect to purchase a car on the day, but Ali G who assisted us with the purchase was so helpful and knowledgeable.”

Posted 6 months ago

“We had a lovely guy called Rahiem who was very polite and friendly and he was very informative and we feel he went above and beyond for us. He seems a fantastic asset to the company.”

Posted 6 months ago

“We had a lovely gentleman called Jordan who was very polite and friendly and he was very informative and we feel he went above and beyond for us. He seems a fantastic asset to the company.”

Posted 7 months ago

“We had great help from Ram. He was very polite and took great care. Explained well about the finance and the car. Overall very impressed and happy about the service provided to us.”

Posted 7 months ago

“nobody to speak too....”

Posted 7 months ago

“Worse car dealership ever. Warranty isn’t worth the paper it’s written on”

Posted 7 months ago

“Worst experience ever. They sold a faulty car with several warning lights. Their after sales service is a joke. No on bothers to answer the call. I will exercise my legal right to reject and seek the refund. They knew about the defects ans still sold the car. I am feeling so helpless”

Posted 7 months ago

“If I could currently give 0 stars I would. I earlier left a review about the sales team and gave them 5 stars. That still stands and they were lovely. HOWEVER, avoid this company like the plague. Within 2 weeks my car needs £1000 worth of fixes. The battery is failing and working at 28%, the car is not running correctly. All brake pads and discs are worn down the manufacture minimum standards. This car would currently fail its MOT. This goes against the Consumer Rights Act 2005, as the car is not satisfactory, or sold is described with their “200 point check”. All of these issues should have meant it didn’t pass. They have either lied, or are incompetent. Currently no one will get back to me about whether they will fund these necessary repairs and it looks like I will end up having to pay them myself. With what, I don’t know. It’s an absolute disgrace. It also appears like I am not the only one when you look through their Twitter/Facebook replies and comments. AVOID. AVOID. AVOID.”

Posted 7 months ago

“Was sold a warranty with roadside assist and the promise never left stranded! Not true tried to use it and wasn’t covered my wife and child where Therefore being left stranded. Buyer beware!”

Posted 7 months ago

“Warranty warning!!! Warranty warning!!!! When is a warranty not a warranty? When you shop at Big Motoring World that’s when!! Be warned of disingenuous sales practices here. Be prepared to add at least another 1-2k on the price of a car if you want a functioning warranty. The one they offer as standard isn’t a warranty at all, it’s basically a £400 voucher which is utterly useless and they know it. I don’t know how they can legally call that a warranty! Clearly the intention is to upsell and make more money. Never have I come across this tactic before. Wasted a whole day travelling and test driving a car only to find this out at the very end of the day when the deal was being done. Then was told it was basically my fault for not reading the terms and conditions properly!! Unbelievable. Also tried to sell me other rip off services and extras. So p&ssed off. Be warned.”

Posted 8 months ago

“Just don’t buy from them ,very bad customer service 😡😡🤬,you would be better off buying from Arthur Daley”

Posted 8 months ago

“So far a terrible experience. Bought the car and within 30 minutes of ownership found issues that I hadn’t spotted during the test drive. Brakes squeak at low speed independent garage has diagnosed poor fitted pads. Front camera doesn’t work probably linked to the point 4. The car is haemorrhaging washer fluid from the near side front bumper again this will probably be linked to point 4. Whilst waiting for the after sales team to respond I’ve had the vehicle inspected by an independent garage who have confirmed the above faults and also found that the car has been involved in an unrecorded collision to the near side front area and have identified a very poor repair job. Not what you would expect when spending almost £30k on a car that apparently has been through a thorough inspection prior to sale. Still waiting for a response from the after sales team. How bad can a company be if the complaints team are to busy to respond. ***Update July 2023 following this review the car has been returned to Big Motoring World twice to have the relatively minor issues rectified. Now the car has developed a major fault. Ad blue device has malfunctioned and the car is on a countdown to when it will refuse to start. No response to my latest email to the support email. Have tried using the warranty and they want me to use garages that can’t fit the car in for nearly two weeks by which time the countdown will have expired and the vehicle will not be able to drive to the garage. This has been the worst buying experience and is looking like the most costly mistake I have ever made. ***Further Update it took 12 days for Big Motoring World to respond to the latest query and the best solution they have offered is to book the vehicle into their workshop on 3rd August for diagnostics (a wait of 1 month after reporting the issue) whilst waiting for this appointment at my own expense I have had the vehicle inspected by both Jaguar Landrover and an independent garage. Both garages have diagnosed the same 2 faults and parts required to fix the faults. The cost to repair will be over £1600. In an attempt to rectify this swiftly I have provided these reports to Big Motoring World so that they can order the parts and complete the repairs on the booking date. The response from Big Motoring World is that they dispute the diagnosis from both garages claiming that these garages are trying to upsell their services. They have refused to order any parts stating that after my appointment on 3rd August I will have to wait for another available appointment to have the repairs completed. This will most likely mean a wait of another 3 to 4 weeks. The car is currently on a countdown with less than 400 miles left before it will fail to start. This means I will have no vehicle until repairs are completed. I have had the car now for only 8 weeks and only one of those weeks has been without any faults on the car yet Big Motoring World refuses to accept the car back as a return. Please avoid this cowboy outfit at all costs.”

Posted 8 months ago

“Avoid these cowboys they advertise the cars falsely, they expect you to be an expert and a mechanic the sales rep know absolutely nothing. Waited 5 hours just to take the car to realise its nothing it said in the description. Horrific company”

Posted 9 months ago

“PLEASE AVOID. DO NOT BUY ANY EXTRAS I bought a car last year and bought smart protect with it. Now, I need to arrange a repair for my car. The contact details they have provided is a joke. I have tried to call multiple times, at different times of the day and on different days. The line is just not connecting and as soon I choose the after care option, the line just drops. I sent them an email regarding this issue and they got back to me and they have given me a different number. I tried that many times but I experienced the same thing. I have also tried to contact presale department and spoken with Jamie and two other staff members and they have advised me to keep trying the number, there is nothing they can do to help. I have requested to pass the message and arrange a call back at least. Jamie said that he will contact them but not sure when they will get back to me.”

Posted 9 months ago

“Avoid at all costs! Promise the world deliver nothing. We spent over 50k and have a permanent warning light and a missing drivers mat. They have said they won't do anything even though the vehicle was advertised with a full set, and we were shown the spare wheel which has clearly been removed. Stereotypical used car sales unfortunately, taking advantage of the market and people's good nature, disgusting!!!!”

Posted 9 months ago

“Brought a car at the weekend , Advert advised the car had front sensors, website advised front sensors. Salesman advised front sensors . Paid and drove away with the car and found out the car doesn’t ! big motoring world ( Peterborough) have said it’s not their problem and aren’t willing to do anything. Please double check everything before you buy from them and do not trust their word or websites .”

Posted 10 months ago

“Firstly I need to point out that everyone I talked to was lovely. Doing their job as best they can. I arrived for my appointment for 6pm, took 1 hour to have someone tell me they were busy (why book people in if they have to wait). Took 2.5 hours to be seen. The lady was great though, a real credit to the company. Took the car out for a test drive and it was ace. We took a walk through the showroom. Went through a couple of sales pitches then we got down to talk about the car. By this point it was 9pm, I was starving and really not in the right mind to buy a car. But I was there so we plodded on. I agreed to a 2 year warranty which I regret. I was made to feel like I needed to have this but in reality I shouldn't. Its a second hand car and you expect things to go wrong. By 9.30pm we were all done. I'd paid my £500 deposit. But the car had to be sent back to Peterborough to have a ding sorted. Now since I paid the deposit I've heard nothing. I've been in touch with the call centre and given 2 numbers for their site where they fix the cars. Nobody there is picking up the phone which is infuriating. I'm at a point where I'm thinking about cancelling this order as this company seems to be great at starting the conversation but really poor when it comes to the rest of the interactions. Lastly if you're buying a car from here remember one thing. There's a reason the car prices are so low and this is because they will pressure sales you into taking on an overpriced warranty and the packages for keeping your car clean. To put all of this into context my partner is seriously ill and this car is going to help her see her family and friends more easily. The money we are spending on it isn't a huge amount but it is to us and right now I'm feeling like I've made a wrong decision in using Big Motoring World.”

Posted 10 months ago

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Big Motoring World is rated 3.6 based on 265 reviews