Biscuiteers Reviews

Name: Biscuiteers
Address: 18 Stannary Street, London
Rating: 4.61

4.6 Rating 5,797 Reviews

89 %

of reviewers recommend Biscuiteers

4.6

Based on 5,797 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0207 820 3115

Location:

18 Stannary Street
London
SE11 4AA

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Biscuiteers 1 star review on 7th May 2024

Anonymous

Biscuiteers 5 star review on 4th June 2022

Jeannine Hendrick

282

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Biscuits were promptly delivered & very well received! Good work guys.”

Helpful Report

Posted 8 years ago

“Arrived on time and really looked too good to eat! Such a lovely different way to mark a special occasion”

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Posted 8 years ago

“Great ideas and a lovely alternative for my mother's 75th birthday card.”

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Posted 8 years ago

“Product usual good quality. Product delivered on the day but as this was a gift how can we guarantee the recipient will be at home?”

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Posted 8 years ago

“Excellent service and love the "new home" design biscuits and box - a great idea and loved by our friends who we gave them too!”

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Posted 8 years ago

“I've both received Biscuiteers gifts and sent some as gifts. Great service, excellent quality of gift and really tasty too! Definitely a lovely present to send friends and family.”

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Posted 8 years ago

“We sent these to our friends, and they loved them. The tin is also so pretty that they are keeping it on display in their kitchen. Such a lovely present.”

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Posted 8 years ago

“Sent the holiday tin to my daughters holiday company office. The tin looked amazing and fitted in with the theme very well. The biscuits looked and tasted fantastic I was told Thank you”

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Posted 8 years ago

“I ordered the happy birthday box of biscuits for my good friend. I chose the personalised option. They arrived in plenty of time, packaged beautifully. The biscuits looked yummy and so pretty ! I am hoping my friend will save me one...she loved them ????”

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Posted 8 years ago

“Well received Thank you”

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Posted 8 years ago

“Simply perfect! Arrived on time, beautifully packaged, looked amazing and tasted great. Thanks biscuiteers :)”

Biscuiteers 5 star review on 15th October 2016

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Posted 8 years ago

“Gorgeous packaging which makes it exciting to send a receive both small boxes and the tins. Everyone I have sent the biscuits to have been delighted and loved a 'quirky' gift. The biscuits are so tasty and the icing just perfection! There is always an excuse or occasion to send biscuits :)”

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Posted 8 years ago

“Sadly the wrong biscuits were delivered. I ordered GF congratulations biscuits for a friend but she was sent normal thank you ones instead. The customer experience in having the correct replacement ones sent out was fantastic - swift friendly responses and correct fast taken plus an apology voucher. However sending out the wrong biscuits in the first place is a serious flaw in your customer model!”

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Posted 8 years ago

Hi Helen, We are so sorry once again that there was an error with your order. Thank you for bringing this to our attention. We are working hard to ensure our packing and dispatch processes are as quick as they possibly can be whilst also being accurate in order to avoid mistakes like this happening. We are so glad you were pleased with the customer care you received and that we were able to resolve this for you. If you need anything further from us please do not hesitate to let us know. Biscuiteers x

Posted 8 years ago

“The Biscuiteers arrived at my family's house as a New Home gift. Amidst the chaos of the move with piles of boxes everywhere, they were the perfect relief from all the stress and hard work ahead.”

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Posted 8 years ago

“Absolutely terrible - you sent my friend an out of date biscuit from March 2016. And the star I've given is a mistake as I wouldn't give you a star. Completely disappointed and let down.”

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Posted 8 years ago

Hi Emma, Thank you for taking the time to leave your feedback. We are so disappointed to hear of your experience! We have rigorous checks in place to ensure the biscuits are at their freshest when they leave us, so we will be investigating how this error could possibly have taken place. We will be speaking to our production team and kitchen about this matter urgently, and a customer service executive will be in touch directly via email for some further information and to offer a resolution to this matter for you. Biscuiteers

Posted 8 years ago

“Perfect surprise thank you present....loved by the recipient and lusted over by the spectators !!! Will be using you guys again for other gift occasions. xx”

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Posted 8 years ago

“Amazing service, I booked this far to late for my friends 50th in the Netherlands, so I was planning on calling him on his birthday to let him know they would arrive a couple of days later, but to my absolute amazement they arrived on his actual Birthday! I cannot begin to tell you how much this meant to me, so I would like to thank Biscuiteers for not only their heavenly personalised biscuits, but also their fabulous customer service. I am recommending to you all my friends, thanks again Liz.”

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Posted 8 years ago

“They were a gift , so I didn't get to taste this time. I am sure they were delicious”

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Posted 8 years ago

“Beautifully packaged - my daughter was thrilled with her box of dog shaped biscuits. She could hardly bear to eat them but said that they were just as delicious as they looked. Perfect present for a 13 year old from her siblings!”

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Posted 8 years ago

“Smaller box then expected...beautifully wrapped and presented but far too sweet.”

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Posted 8 years ago

Hi Rachael, Thanks for leaving your feedback. We're sorry to hear the product was not to your particular taste! However I'm glad the delivery met your expectations in all other aspects. if you wanted to discuss this further with us please do feel free to contact yum@biscuiteers.com with your thoughts and feedback. Many thanks, Biscuiteers.

Posted 8 years ago

Biscuiteers is rated 4.6 based on 5,797 reviews