Biscuiteers Reviews

Name: Biscuiteers
Address: 18 Stannary Street, London
Rating: 4.61

4.6 Rating 5,797 Reviews

89 %

of reviewers recommend Biscuiteers

4.6

Based on 5,797 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0207 820 3115

Location:

18 Stannary Street
London
SE11 4AA

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Biscuiteers 1 star review on 7th May 2024

Anonymous

Biscuiteers 5 star review on 4th June 2022

Jeannine Hendrick

282

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a small card for a friend who had just gone through a big break up. The card is small enough to be posted through the door but for some reason was booked onto a signed for service. This was not flagged, the card never arrived in time. When I called up the shop said they weren't sure either why it had happened. I've since been refunded the delivery fee but the card will arrrive in another 3 days... so that will be 10 days after the orignial order. It looks like I don't care, I've had to tell her I tried to send her something which has ruined the surprise. I wish I'd used a different company which would have delivered something on time.”

Helpful Report

Posted 9 years ago

Hi Emily, Thank you for your review. We are really sorry to hear you have experienced problems with your delivery. We never like our customers to feel disappointed so will certainly be in contact via email to discuss the matter with yourself. The Biscuiteers

Posted 9 years ago

“Great service and really quick delivery. Beautifully packaged”

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Posted 9 years ago

“They arrived here just as I was promised and were as wonderful as I remembered. Thank you so much.”

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Posted 9 years ago

“Biscuiteers were fantastic as I wanted to send a tin to an ill relative in hospital. Despite phoning late in the day they made my order a priority and got it out that day for delivery the next day. They were so helpful phoning to let me know it had gone etc. The recipient loved the biscuits and the tin and said it really brightened his day. Thank you to the Biscuiteers team.”

Helpful Report

Posted 9 years ago

“Great thanks”

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Posted 9 years ago

“I have ordered a few products now and all of them have been beautifully packaged and very well recieved. I am always excited to see the new ranges and have always found the correct gift for the occasion. They make for a much more unique gift. I also had an issue when ordering and the help recieved was very efficient and delt with very professionally.”

Helpful Report

Posted 9 years ago

“I ordered the "Get Well" biscuits for our employee who had just come out of hospital, he was so made up with them, really cheered him up! The presentation, service and delivery was exceptional, well done! I know they tasted yummy because I was gifted a free cookie as a new customer. Would highly recommend, makes a lovely gift to someone or just for yourself.”

Helpful Report

Posted 9 years ago

“They absolutely loved them! The arrived within a few days of the order, which is great coz my friends live in New York. :-)”

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Posted 9 years ago

“I love biscuiteers!! Fun, different, and delicious gifts for any occasion - especially when everyone is just receiving regular cards or flowers. I have used them several times, and always get lots of comments about how much they love the presents!”

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Posted 9 years ago

“Beautifully decorated, delicious biscuits and lovely good quality gift box you can keep for afterwards. Really pleased with my purchase and recipient was delighted to receive such an unusual gift.”

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Posted 9 years ago

“I love these biscuits, I love receiving them and giving them. The tins are good to keep things in afterwards. The new mother I sent them too was thrilled.”

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Posted 9 years ago

“I love the product as it is always updated and there are lots of new gift ideas and they are easy to search under. The website itself is easy to navigate, clear and efficient to use.”

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Posted 9 years ago

“Brilliant new House selection. really appreciated by recipient, and the box is a permanent reminder.”

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Posted 9 years ago

“Lovely biscuits but sadly broken on arrival by post so perhaps best to visit the shop.”

Helpful Report

Posted 9 years ago

Hi Katherine, thank you for your review. We are really disappointed to hear that your biscuits arrived broken. One of our customer service executives will be in touch with you via email today to resolve this issue. The Biscuiteers

Posted 9 years ago

“I have used biscuiteers to send gifts to friends and family and have always been happy with the ease of ordering and quick, efficient service. When I have talked to the recipient, they have been ecstatic with their gift and amazed at the deliciously iced biscuits. Brilliant, different gift and I would highly recommend them.”

Helpful Report

Posted 9 years ago

“Easy to use and quick delivery. I liked the fact that you emailled me progress of delivery at each step of the way. Thank you”

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Posted 9 years ago

“A fantastic present for someone who has everything. Very well received, they were enjoyed immensely!”

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Posted 9 years ago

“Unable to review this order. Have not heard anything from recipient to confirm order has even been received.”

Helpful Report

Posted 9 years ago

Hi Jennifer. Thank you for your review. One of our customer service executives will be in touch via email with further information on the delivery of your order. The Biscuiteers

Posted 9 years ago

“Excellent service and beautiful biscuits. Have used Biscuiteers a few times and the gifts are always a real hit with the recipients! Highly recommend.”

Helpful Report

Posted 9 years ago

“Splendid service to go with an exceptional product. Attention to detail second to none both in the biscuits...containers....and keeping client informed of delivery details, WELL DONE YOU.”

Helpful Report

Posted 9 years ago

Biscuiteers is rated 4.6 based on 5,797 reviews