Biscuiteers Reviews

Name: Biscuiteers
Address: 18 Stannary Street, London
Rating: 4.61

4.6 Rating 5,797 Reviews

89 %

of reviewers recommend Biscuiteers

4.6

Based on 5,797 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0207 820 3115

Location:

18 Stannary Street
London
SE11 4AA

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Biscuiteers 1 star review on 7th May 2024

Anonymous

Biscuiteers 5 star review on 4th June 2022

Jeannine Hendrick

282

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautifully packaged biscuits. They look too good to eat! I have ordered another one as a surprise for my boyfriend. I can't wait to receive it! I would definitely buy again for friends and family.”

Helpful Report

Posted 9 years ago

“Lovely packaging and very pretty biscuit, but oh so small! Really not worth the price I'm sorry to say.”

Helpful Report

Posted 9 years ago

Hi Deborah. Thank you for your review, we sorry to hear you feel this way. All of our biscuits are handmade and hand iced one biscuit at a time by professional icers at our kitchens in London. We will certainly pass your feedback on to our product development team. The Biscuiteers

Posted 9 years ago

“Fantastic. Biscuits arrived on date I asked, well packed and beautifully presented. Very pleased with taste and decoration. Super pleased.”

Helpful Report

Posted 9 years ago

“Beautifully packaged, gorgeous gifts! Will definitely place an order again! Thank you”

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Posted 9 years ago

“I ordered what was described as a 'card' and so was expecting a biscuit attached to some cardboard for me to write a message inside. Instead I received a tiny biscuit in a box. Also, as the biscuit in the promotional photo had a message on it, I assumed that the personalise box was for name only, not to write an entire message myself. Therefore, the biscuit I received only had a name iced on it, rather than a nice message. This is obviously my fault for misunderstanding, but I do think the website could have been a lot clearer about what message is included and what the 'card' aspect actually entails. Paying £11 for a tiny biscuit in a box with a name on was rather disappointing and not a great gift. The packaging however, was really well done and so the biscuit arrived fully intact. I am glad that I opened the packaging myself before handing the gift over though, as I would have been embarrassed to give the biscuit to someone without being fully aware of what I'd paid for!”

Helpful Report

Posted 9 years ago

Hi Charlotte, Thank you for your review. We really appreciate your feedback, our customer service executive will be in touch with you directly to discuss your order further. The Biscuiteers

Posted 9 years ago

“Beautifully presented, gorgeous biscuits that are totally yummy and excellent service!! Too good to eat...but you must :)”

Helpful Report

Posted 9 years ago

“Beautifully iced and packaged, these biscuits are a perfect gift. They arrived on time, looked lovely (absolutely no damage during transit) and tasted delicious. Great customer service too, you are kept well informed about the delivery of your order.”

Helpful Report

Posted 9 years ago

“I live in Dubai and usually send flowers for Birthdays and Mother Days. Biscuiteers are a fabulous alternative, all my recipients have loved getting their special box with yummy biscuits. I also sent a hamper to a friend for her 50th and she couldn't stop raving about it. Thank you Biscuiteers”

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Posted 9 years ago

“The Lobster biscuit I ordered for my husband was amazing a true work of art and far too good to eat. My husband loved it!”

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Posted 9 years ago

“The Lobster biscuit I ordered for my Husban was amazing a true work of art and far too good to eat. My husband loved it!”

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Posted 9 years ago

“The Beatrix Potter tin was delightful it was even better than I had hoped and they were delicious ! Beautifully iced and every one was unbroken and they had travelled far ! We can't wait for Mothers Day !”

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Posted 9 years ago

“I absolutely LOVED the biscuits I recently ordered. I ordered two of the Friends themed Valentine's Lobsters and they were fantastic! My friends adored them and they tasted lovely as well. Will be ordering again very soon!”

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Posted 9 years ago

“The personalised valentine heart biscuit I bought was beautifully packaged and perfectly decorated. It arrived very quickly. The only thing is he said it looks too perfect and nice to eat. Will definitely be ordering again.”

Helpful Report

Posted 9 years ago

“Hi the biscuits were really lovely and the packaging looked fantastic. The only thing that was disappointing was that I had selected for them to be delivered on Saturday 13th - they were valentines presents so I wanted them to be as close as possible to the date. However they were actually delivered on Thursday 11th February. Usually this would be fine but as it was for a special date it was disappointing. thanks Louise”

Helpful Report

Posted 9 years ago

“Packaging was beautiful so I can see what you pay for. However, when I say the size of the biscuit, I was far from impressed. In all honesty I was too embarrassed to give it as a present. Perhaps I missed the dimensions but if not I feel they should be added to the product.”

Helpful Report

Posted 9 years ago

Hi Rachel, Thank you for your review. All of our biscuits are hand iced one biscuit at a time by our icers in London. Our biscuit card box dimensions are listed in the “about product” section should you need to look at dimensions in the future. We appreciate your feedback on the size of the biscuit and will certainly pass this on to the product development team. The Biscuiteers

Posted 9 years ago

“amazing! i love to give biscuiteers as presents...and people love them so muc...Im starting to receive them as a gift myself!!”

Helpful Report

Posted 9 years ago

“As ever the Biscuiteers do it again! The Valentines biscuits with a very personal message were much better received that the simple Red Roses would have been. Huge happiness all round and a lovely tin to keep the felling going :-) Your service is always dependable (i.e. Brilliant) and your biscuits very very special. I always find new people to recommend you to!”

Helpful Report

Posted 9 years ago

“Very good quality, ease of ordering and service.”

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Posted 9 years ago

“Amazing couldn't be better”

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Posted 9 years ago

“delivered on time, lovely packaging and biscuit made a great valentine prezzie”

Helpful Report

Posted 9 years ago

Biscuiteers is rated 4.6 based on 5,797 reviews