Blacks Reviews

Name: Blacks
Address: -, - -, West Yorkshire
Rating: 1.77

1.8 Rating 270 Reviews

19 %

of reviewers recommend Blacks

Company Reviews

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Metrics

1.8

Based on 270 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Email:

customercare@blacks.co.uk

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Blacks 2 star review on 28th October 2021

Kim Owen-Turner

Blacks 1 star review on 4th October 2020

Anonymous

Blacks 1 star review on 4th September 2020

Brendan

Anonymous

Anonymous // 01/01/2019

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Posted 1 month ago

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Posted 1 month ago

“Still waiting for refund !!! From BLACKS £160.00 been 8 days now and NOTHING. Poor service. Never shop there again.”

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Posted 6 months ago

“Quick ordering and delivery. Sales are excellent!”

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Posted 10 months ago

“Ordered a voucher for 150 pounds. When partner went to redeem it showed as 15 pounds. Very embarrassing and lack of apology .”

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Posted 10 months ago

“Great Gear, Useless Carrier, Rubbish After Sales I ordered a pair of boots for my wife from Blacks UK on Sunday evening It was collected by Evri Tuesday. Thursday, Evri`s tracker said It`s on its way. It didn`t arrive. Friday, Evri`s tracker said It`s on its way. It didn`t arrive. Contacted Blacks who told me it was out for delivery but it didn`t arrive. Later I get an email from Evri saying my package had been delayed . Blacks UK TOLD ME to contact Evri but their useless chat assistant rejected the correct delivery postcode so I couldn`t complain any further. Awful, Useless, Terrible etc, etc, This was a gift for my Wife who is ill and Evri has cocked it all up. Will never buy from Blacks UK or a seller that uses Evri ever again. Just a another customer to Blacks and Evri, and I doubt they even care. It is now 11pm Friday and I do not have a clue where the boots are but Blacks didn`t hesitate to remove £139 from my account on Wednesday the 22nd. No boots and £139 gone. The weekend starts tomorrow so I doubt I will hear anything more (if anyone cares) until next week. Grrr Thank you Blacks for an absolutely stressed out, sad for my wife, and frustrating for me, week. Date of experience: 19 November 2023”

Helpful Report

Posted 1 year ago

“Avoid ordering online! I would advise against ordering from Blacks website unless you are prepared to be out of pocket when trying to return items. Blacks take no responsibility for returns and despite the fact that I have received email confirmation from Blacks that my return was received by the company and after waiting for my money for over 14 working days, they are now asking me to deal with the company handling returns. I believe that once I have received a confirmation of my returns, it should not be on customers to handle Blacks' internal issues with the third party handling returns. It's a very frustrating experience, so unless you know the size and are sure of the quality of the product, do not buy from their site.”

Helpful Report

Posted 1 year ago

“2 stars because the folk on the shopfloor are excellent, but as soon as you deal with Customer Service and on-line returns a total nightmare. * 3 separate on-line orders split between me and my wife. Returned in the shop. Have been waiting for 1, 1.5 and 2 months respectively to get a refund. Have been to the shop 6 times!! Customer service refused to send confirmation email of the status of refund. Was told every time I just had to wait for 3-5 business days. * Bought a pair of sealskin WATERPROOF gloves. These should be able to withstand a normal rain shower. They don't and so it doesn't what it says on the tin, hence it is my customer right to return the faulty item. Blacks refused to take back the item because it was no longer in the original packaging! So am I expected to keep the little plastic hook that keeps the two gloves together in a drawer in case it turns out the gloves are not waterproof?”

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Posted 1 year ago

“No delivery dates after one week, automated email, Cust Care no help either. Buy elsewhere!”

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Posted 1 year ago

“Went into Blacks in Chichester and the service from Craig was absolutely amazing. He has got to be the most obliging Sales Representative I have ever had the pleasure to meet. Nothing was too much trouble for him. He was so polite and courteous it made my whole shopping experience more pleasurable. I wanted some new walking boots and because I have a problem with my big toe on my left foot which slightly turns up as I broke it two ago my nail then rubs on the boot. I must have tried on at least 6 pairs of boots all in three different sizes from a 6, 6 and a half to a 7 but sadly none were suiting my left foot. Craig was so understanding of the problem but I felt so bad for not being able to buy any boots he really did make me feel at ease. I had just mentioned that I had just enjoyed a late lunch when he mentioned just through conversation the store had been so busy that he had not had any lunch. He started serving me around 4pm and I thought poor chap must be hungry so a few times I said go and find someone else to serve me and you go off and have a late lunch but he was insistent he wanted to help me find some comfortable footwear and said no its fine, I started serving you so I will see it to the end with this lovely caring smile. He was so desperate to help me as I mentioned all the problems I'd had with my feet, knees, hips and back. He also took time to explain the boots to me and the inner soles, what they were made of etc. Whether they were waterproof etc and the different methods the individual manufacturer used to make them waterproof. He was very knowledgeable. The shop was very clean and tidy and had a good selection of stock. Craig is an asset to Blacks and I will certainly go back in to the Chichester store and also recommend this store because of its array of stock and the service that was given to me by Craig. I only came across the Manager and one other female member of staff and they seemed friendly enough. I gave feed back about Craig to the store Manager who thanked me. I wish all sales assistants were as courteous and help full as Craig. Thank you again Craig...you are a star and need recognition for your amazing Customer Service Skills. You would be an asset to any company you worked for. Black you have a good member of staff there...hold on to him...good caring members of staff are hard to find! Kind regards, Nikki”

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Posted 2 years ago

“Excellent availability, great offers and service”

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Posted 2 years ago

“I made two Orders for two separate items . 87.00 and I paid for next day delivery. This fell at the first fence and they refunded the delivery part of the order having missed the target . Over a week later the couriers evri !have lost the items!Blacks are re sending order one ( first adviser helpful)and unfortunately arguing about query two : order two albeit ordered straight after and clearly neither were delivered as it’s the same courier!!V poor service between blacks and evri”

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Posted 2 years ago

“Not great at all. I ordered an expensive tent (£1100) on the Monday for delivery from 3 to 5 days. I called the following monday to basically be told they had lost it, but no one had contacted me. I asked if they could arrange a new one to be sent out next day delivery to which I was told no, I had to just order as normal again. So I asked for a refund. I then got an email. telling me I could have next day delivery, but when I asked it was to late as they had issed the refund. So now my camping trip with my children is cancelled as I have no tent. Would not recommed or use again.”

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Posted 2 years ago

“Ordered a backpack . The backpack I received was second hand? Looks like someone had previously purchased it used it to go on holiday , returned it to Blacks who then sold it to me online as new? Returned it to Blacks who gave me a refund minus the £4.95 I had originally paid to have the item delivered? Their customer service department is shocking had numerous contact with them over this and each time they were rubbish . Will never buy from Blacks again !”

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Posted 2 years ago

“Blacks are amateurish, helpless, inadequate, incapable, ineffectual, inefficient, inept, inexperienced, unqualified, unskilled, useless, amateur, raw, awkward, bungling, bush-league, clumsy, disqualified, floundering, ineligible. I hope you go bust for the problems you have caused me. You don't deserve to supply the camping hiking and trekking community with the gear they need. Never again.”

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Posted 2 years ago

“Top quality service online and in store . Came well within the 3 to 5 day delivery time”

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Posted 2 years ago

“Just dont bother - buy in store or not at all Placed an order online, paid with PayPal credit (so spent a bit more than I would have in store) heard nothing for a week then suddenly parcel is dispatched minus 2 items (out of stock) refund sent off and discount voucher removed (despite still being valid on purchase without the other 2 items. Ultimately paid more than I would have if I'd bought it in go outdoors (or got my local blacks to price match to save me the trip)”

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Posted 2 years ago

“I went to the store and decided to buy a hiking boot. I was advised to buy a size which was not available at the store and was asked to buy it from a kiosk and was assured that it will be delivered in two days ( it was a next day delivery). I went home thinking that it will arrive on time but it never did. I called blacks to find out what was happening and was told that my payment was going through security check. After that I checked my bank statement and it shows the payment has gone through. Since I am off to my trekking trip, I had to cancel my order as I don’t have time for the issue to be resolved .”

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Posted 2 years ago

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Posted 2 years ago

“I have to say the customer service is atrocious. I have ordered 4 separate occasions. 3 times they have taken my money but didn’t send as no stock. On each occasion i was told it was being sent out- and I only found out it wasn’t when i asked each time I hadn’t revived. Each time I was told - even thigh still in the website, Boone know what is available and it is hit and miss if the stock room has the item! My last order they did have- but I was only sent half the order. I waited and waited and after numerous conversations with customer services I was again apologies to. As no one could give me an answer and I got a different answer and no refund, I sent a voucher. I have found I cannot use this not valid at blacks and has not been validated by the company anyway. I have spoken to 12+ Customer service reps all with a different answer and no joining up! Still not able to use but told to travel to a physical shop 2 hours away to see if it works there!!! This during covid. There is No help at all and how not to run a business! So now out of pocket! At the start the regional director phoned to apologies but still not been rectified. I have asked again for this to be escalated but I have been ignored.”

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Posted 2 years ago

Blacks is rated 1.8 based on 270 reviews