Blackwell Books Reviews

Name: Blackwell Books
Address: Blackwell Mail Order 50 Broad Street, Oxford
Rating: 1.59

1.6 Rating 216 Reviews

14 %

of reviewers recommend Blackwell Books

Company Reviews

Questions

Visit Website

Email:

blackwell.online@Blackwells.co.uk

Location:

Blackwell Mail Order 50 Broad Street
Oxford
OX1 3BQ

Write Your review

Tell us how Blackwell Books made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Blackwell Books 1 star review on 12th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I thought I’d try Blackwells instead of… I thought I’d try Blackwells instead of the default buying from Amazon for a change. Ordered a book online 3 weeks ago and still haven’t received it. I’ve raised two support tickets and no response yet, a week later. The support/ customer help options are very limited, no phone line and no human response to raising a ticket. Frustrating and disappointing. Unfortunately this experience leads me to reverting back to Amazon who put customer experience first and foremost. I’m not an Amazon fan and wanted to support other shops. Customers vote with their feet. Listen up Blackwells, shape up or suffer the same fate as many high street retailers.”

Helpful Report

Posted 5 years ago

“Very happy. All three books I ordered are in stock even though one of them is quite rare. Book delivered very quickly. Excellent service.”

Helpful Report

Posted 5 years ago

“Horrible delivery services. My order was supposed to be dispatched after 72 hours but ended up taking 8 days. My friend also ordered from the website and had the same experience, with her parcel arriving almost two weeks later, with one of the books missing. I highly recommend you buy your books elsewhere.”

Helpful Report

Posted 5 years ago

“5 days to deliver a book Badly damaged in transit Return policy ridiculous Website full of excuses about covid Rubbish you are not in the game”

Helpful Report

Posted 5 years ago

“Tracking on the website doesn't work, and the book ordered as a birthday gift is terribly late. I don't recommend buying from them.”

Helpful Report

Posted 5 years ago

“Ordered a book, money left my account, then 9 days later I get an email saying that my product won't be dispatched as the payment was declined. Only advice given was to order again, nothing about getting the money they've ALREADY TAKEN back. I've opened a query to get a refund but based on what I've seen here, I doubt they'll be any help. Don't bother supporting this business, feels an awful lot like a scam.”

Blackwell Books 1 star review on 26th March 2021

Helpful Report

Posted 5 years ago

“My order never arrived. Customer services replied once, falling to understand the problem if they had read the message I sent previously they would have understood. I tried to support an independent bookshop, and this is the thanks I get. I guess I will go back to Amazon at least they have got customer services how actually be can be bothered to their jobs.”

Helpful Report

Posted 5 years ago

“I've previously bought from Blackwells and not had any major problems but I feel badly let down by the service I've received with my recent order and shall probably not order from them again. I bought a book which cost quite a bit of money, it took a week to despatch it, nearly as long to arrive and when I opened the package up the book was badly damaged with a very noticeable crease on the front cover. I'm trying to arrange a return for a replacement or a refund but the customer service is shocking. I've been waiting 48 hours for a response to a return request. Nobody should have to wait this long to organise a return when the customer is not at fault. And to make matters worse, this was securely packaged so it can't have been damaged in delivery and must have been sent out like this, so they obviously don't take any care about what they send out. I know we are in the midst of a pandemic but, even so, it shouldn't take as long as this to arrange a return. If they can't cope and run things properly, then they shouldn't be trading. You can't take people's money, supply them with damaged merchandise and not allow them to arrange a return within an adequate timeframe. So, my recommendation is, if you can, go elsewhere. You'll be tearing your hair out with frustration if something goes wrong and your book arrives not as you expect it to.”

Helpful Report

Posted 5 years ago

“Ordered a book from here instead of Amazon with despatch time of 48 hours. Took over a week to despatch, there is no contact number and no way to track a delivery without an account! Definitely won't be ordering from Blackwells again. Avoid at all costs.”

Helpful Report

Posted 5 years ago

“Long delivery and very bad with communication!”

Helpful Report

Posted 5 years ago

“I order 14 books from the Loeb Classical Library from Blackwells online. I received 2 books in 2 individual parcels, and am still waiting for the other 12 books (value around GBP 250.00!) that were apparently dispatched on 12 January. In response to my second attempt at an email to customer services, I have today (8 March) been asked to wait a little longer due to delays caused by the pandemic. I am now waiting for 38 business days. If the books do not appear by 1 April, I shall demand a full refund. If they do appear, I shall revise my review here.”

Helpful Report

Posted 5 years ago

“Havent received my books...”

Helpful Report

Posted 5 years ago

“I ordered 5 books from them, only 4 came and their response was basically, oh well, too bad have a nice day”

Helpful Report

Posted 5 years ago

“Cheat money never deliver books. Never order again from Blackwell's.”

Helpful Report

Posted 5 years ago

“Ordered a book for my daughter weeks ago out of her own money 'captain Tom book' and not received, she's devastated :(. Contacted customer service and nothing no reply..... fraudulent company I think judging by all these reviews. Will be reporting to the correct people.”

Helpful Report

Posted 5 years ago

“If you want to wait for a month and receive a book which is damaged and in poor condition, order from Blackwell”

Helpful Report

Posted 5 years ago

“Wrong book sent in December. Returned item on 28th December and advised Blackwells by email item had been returned as they request. It is now 13th February and despite 3 chaser emails no refund or acknowledgement. Absolutely awful customer service”

Helpful Report

Posted 5 years ago

“My order has not arrived and despite contacting customer support this has not been resolved. The whole experience is time consuming and unsatisfactory.”

Helpful Report

Posted 5 years ago

“On the 29th January 2021 I ordered a book from Blackwell.co.uk which was in stock and said to be despatched within 48 hours. I waited patiently till 2nd February 2021 for my book to arrive at my house but it didn't, so I messaged Blackwell's customer service who apologized and said my book had not been dispatched. However just minutes after receiving their apologetic message I received a further email stating my order has now been dispatched - which made it look more likely that they just FORGOT to process my order. It is now 9th February 2021 and my order has still NOT arrived at my house, that's 7 days the order has been in the postal process! I have posted items by Royal Mail 1st Class to Scotland (hundreds of miles away) and they have arrived within 2 days, but Blackwell.co.uk orders can't arrive in 7 days+ and they are located in the SAME country!!! This really shows why more and more people order from Amazon as their stuff arrives quickly and you are fully updated about the order. I will NEVER order from Blackwell.co.uk again and advise others to avoid them too, unless you want to wait ages for an order that may never arrive. An extremely poor service indeed.”

Helpful Report

Posted 5 years ago

“My order never arrived and when I emailed for information, I never got a reply. It feels like a scam.”

Helpful Report

Posted 5 years ago

Blackwell Books is rated 1.6 based on 216 reviews