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Bloomex Reviews

1.4 Rating 213 Reviews

9 %

of reviewers recommend Bloomex

Company Reviews

1.4

Based on 213 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Bloomex 1 star review on 26th April 2024

Bloomex 1 star review on 26th April 2024

Bloomex 1 star review on 26th April 2024

Bloomex 1 star review on 26th March 2024

Bloomex 1 star review on 10th March 2024

Bloomex 1 star review on 2nd February 2024

Bloomex 1 star review on 25th January 2024

98

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a problem with their website and their free gift and couldn't complete the order. However they charged me for it and won't reverse the charge. I had reordered and that order didn't arrive and had an investigation status; was told I would get a call. They charged $152 and no product was received. They refuse to give a credit. I will never use this company again.”

Posted 7 months ago

“I paid almost a hundred American dollars for an arrangement of white lilies!!! What I got was a bad arrangement of mostly carnations and a couple or two of lily buds!!!🙁”

Posted 7 months ago

“They are total scammers! DO NOT USE THEM They take your money and don't deliver what you ordered. They don't offer refunds Their products suck as does their customer service”

Posted 7 months ago

“Order was supposed to be delivered monday, not yet arrived. Horrible customer service. Will be reporting them to the Better Business Bureau. DO NOT BUY FROM THIS COMPANY.”

Posted 7 months ago

“Flowers were sparse with no baby’s breath or fern stems thrown together not designed despite spending close to 70 dollars the flowers look like they were bought at Walmart extremely disappointed .Ordered the Make a Wish arrangement the only wish I’d like to make is ordering through another florist next time. My Mom turned 90 and lives in Windsor I’m in Colorado so really trusted the company to make something beautiful, see pic sad arrangement order #04150691”

Bloomex 1 star review on 13th September 2023

Posted 7 months ago

“Very disappointing. Accepted my order for the requested delivery date. Phoned me half way through the expected delivery day to say can't deliver until next day. Terrible service. Currently waiting for a refund and will not be using them again”

Posted 7 months ago

“Do NOT use this florist. The flowers my daughter received look nothing like the ones I ordered. I have used them before and now wonder what the others looked like - I was thanked but never saw a photo - perhaps my friends were too polite. Anyway - I called and was told to write and send a pic, which I did. 9 days later I had heard nothing - though it seems the company did reply but I never received it (??). Anyway - I was told that the on-line pics are 'representations only' and there is no guarantee that the flowers will be the same. (So how are buyers supposed to select??) The man with whom I spoke said that the picture was not from different angles and so they could not accurately assess the quality of the flowers - though as I pointed out it was clear that the flowers were totally different. When I ordered I specifically asked whether those flowers were available and was told yes. I also paid for 5 extra stems - the actual bouquet would have been impossibly small had those stems been removed. So - this is a rip-off and I feel as though I have been duped. I have since googled the company and found that CBC did a Marketplace program on them because of complaints and not one of their 5 orders was satisfactory. I was offered a $20 credit towards my next order, which would mean spending more $$ with Bloomex, which is never going to happen. I was unable to speak to someone in authority - a manager, supervisor - and feel sorry for the front line telephone operators who have to deal with customers' disappointments. Go somewhere else - anywhere has to be better than this.”

Posted 7 months ago

“I ordered a "Supreme" funeral arrangement for my mother in laws funeral before ordering i asked how many flowers would be in the arrangement I was told 24 for standard, 36 for deluxe and 54 for supreme, I paid the additional upcharge for the supreme. When the arrangement arrived it had 24 flowers in it and no ribbon. I questioned Ellen's Florist in the Miramichi who said, we are a 3rd party, this is what you are getting. The first photo is what I received, the second photo is what I ordered. Buyer beware”

Bloomex 1 star review on 9th September 2023

Bloomex 1 star review on 9th September 2023

Posted 7 months ago

“I would give no stars if i could. The flowers did not arrive on the correct day. Zero customer service. No management. They are a complete scam. I wish I had seen the bad reviews before I ordered from them. NEVER ORDER FROM BLOOMEX! They will steal your money. Report them to the BBB. They are crooks.”

Posted 8 months ago

“Please do not order from this company. Terrible customer service and the flowers were delivered a day later than they said it would be. Bloomex asks you to create an account when ordering so I did because I wanted to track the order and make sure I could see any changes. Creating the account was useless. First, I couldn't sign in even though I just created the account and registered my email and all of that. So I had to change my password 15 minutes after creating the account only to sign in and see there is no record of my order history. I had to call them because I had received three emails saying that my order had changed. Considering I just spent $80 on flowers, I wanted to know what these changes were. I called Bloomex, and I was greeted with one of the most lackadaisical and "too aggressive for the question I was asking" agent. He kept telling me there must have been a glitch with the website but that it would be sorted soon and I could check my order. I confirmed that they got the order and that nothing had actually been changed. He said "don't worry don't worry, your order is here I see it". I told him I understand that you can see it, but I have received three emails now about changes to my order. Again he told me that everything was okay and then asked if there was anything else he could do for me. I replied that yes, you can tell me why I'm receiving these emails and why I can't sign into my account. Then he got upset because he assumed I was stupid and rudely said "I see you order ma'am, it's here" Dude, someone just died and I want to make sure the flowers I purchased actually get to their family. They flowers were supposed to be delivered the next day, but they weren't, they came two days after I ordered. The delivery person just left them on the recipient's doorstep in 30+ degree heat. For my understanding they didn't even ring the bell/knock on the door. Can't wait for those flowers to be wilted!”

Posted 8 months ago

“Order 4122028 This company DOES NOT RESPOND if you have an issue . My recipient of flowers died and immediately wrote to them to cancel and refund my order. I provided an obituary to them! . They haven’t even acknowledged my request /email. Then I had someone call then because I’m out of the country to request the same .. they said “oh yeah, we will get back to her’ without providing any conclusion or refund . I wrote them another email .,.still nothing. DO NOT BUY FROM THESE UNCARING UNRESPONSIVE SCAMMERS WHO WILL TAKE YOIR MONEY and CARE NOTHING FOR YOUR REQUESTS OR COMMUNICATION. Their reviews are this low rates for a reason!!!!”

Posted 8 months ago

“Worst customer service! Don't waste your time & $ go elsewhere”

Posted 8 months ago

“I ordered an elegant stand of white roses, they sent cheap daisy stand with the horrible arrangement that looked like it has been used. Totally scam! See the attached pictures for yourself.”

Bloomex 1 star review on 19th August 2023

Bloomex 1 star review on 19th August 2023

Posted 8 months ago

“This company is horrible. Ordered premium flowers and bottle of Champagne to be delivered and cade for flowers showed up broken. Cheap white wine showed up broken. Called vloomex and was asked to send in pictures, which I did. No response and no rectification. I own to businesses and would be broke in a heartbeat if this is the way we conducted our businesses”

Posted 8 months ago

“If I could give it less than 1 star I would. AVOID at all costs. Flowers still not delivered 3 weeks later and will not refund my money.”

Posted 9 months ago

“My elderly mother placed an order over the phone with Bloomex and the customer service was awful: the representative had zero patience, huffed and puffed in frustration, and made my mother feel terrible and stupid. That rep had zero communication or professional skills. My mother was made to believe that she paid 150 CAD for a flower arrangement in a vase, birthday balloons, and a card and that is why she thought 150 CAD is ok price for it. We had to call to reschedule the delivery and my husband was assured the delivery will be done after 6 pm, when we planned to be home. Delivery was done on the date but at 11:30 am and the flowers had to stay on the entrance step in the full sun for a half day. We received 2 bulk bunches of 16 inches high small roses and 1 bulk bunch of 20 inches high roses of questionable quality with frayed petals. Nothing else. Raise your hand who thinks that 36 bulk roses of questionable quality are worth 150 CAD? It took me 2 weeks, 5 phone calls with useless and unprofessional reps, and a couple of emails to receive a resolution for this nightmare in the form of store credit. Bloomex will NEVER refund your money and it DOESN’T MATTER what was delivered, as long as flowers (whatever comes) were delivered. That is their policy and that is it! I risked it to place another order to use that store credit and certainly had to add some more money. I ordered all bulk: red roses, baby pink carnations, and baby pink snapdragons. I received red roses, magenta carnations, and mixed purple and white snapdragons. Raise your hand who thinks that red roses pair well in a flower arrangement with magenta and purple and white? The color issue aside – I received NOT WHAT I ORDERED. Bloomex responded to my complaint about the second screwed-up order that they delivered whatever they had available because other suppliers wanted to charge them more money. Why the blazes should I care what their suppliers want to charge them?! They received my money, promised to deliver certain items, and did not deliver what I ordered. See above, Bloomex will NEVER refund your money and it DOESN’T MATTER what was delivered, as long as flowers (whatever comes) were delivered. I was offered 20 CAD store credit, which feels like a face slap after what I went through with this horrible company during the last 3 weeks. There is no management to talk to and you will be stuck with reps, who are unprofessional, and have zero communication and customer service skills. If you value your time, nervous system, and the smiles of your loved ones when they get the flowers and your money, DO NOT ORDER FROM BLOOMEX under any circumstances!!!”

Posted 9 months ago

“Be cautious when ordering from Bloomex, what they say and what they do is two different story. Would never order from this company again. What you see on the website is NOT what you will get. When you call Bloomex they should be honest and tell you that the flower arrangements may look different then the picture they show on the website. And not promise that it will be delivered the day you ask, it was a day late 🥺”

Bloomex 1 star review on 20th July 2023

Bloomex 1 star review on 20th July 2023

Posted 9 months ago

“Calling this company trash is an insult to garbage. Ruined Mother's Day by sending a $90 bouquet to the wrong house...then REFUSING to refund! Go pick flowers in your local ditch. Better than this vile company. You will be better off for it.”

Posted 9 months ago

“I spent over 100$ on a flower basket and the bouquet that arrived as a "substitution" was the worst one ever, nothing in common with the original one I ordered! In addition I payed extra for morning delivery and it was delivered in the evening! Don't trust the company any more! After several emails and phone calls they just told that "according to their policies they can make a substitution if the original is not available". Terrible flowers quality and service!”

Posted 9 months ago

“I received a small tulips bouquet of mixed colours from a friend when I was very sick. When the flowers arrived they were not at all fresh. In particular the 3 purple tulips were already gone: wilted and dry on the edges. It was very disappointing. I sent 5 emails over the next week and made several phone calls but did not receive ANY communication back. Finally 3 weeks later I called again and was told I should have called within 24 hours. Yet I had managed to send photos taken just 2 1/2 days after arrival which showed have pitiful the flowers already were! I feel very disappointed and frustrated by this poorly run company. Customer care is none existent. Waste of time. Give your business to a real florist.”

Posted 10 months ago

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Bloomex is rated 1.4 based on 213 reviews