Virgin Media Reviews

1.17 Rating 1,326 Reviews
4 %
of reviewers recommend Virgin Media
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 15%
Accurate And Undamaged Orders
Greater than 81%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.16 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
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Anonymous  // 01/01/2019
Everything is good and customer service always on 200mb lowest was 192mb. Cannot fault them
Posted 4 years ago
Called as our contract was coming to an end, spoke to a friendly advisor who was able to find us another good deal
Posted 10 months ago
Ultra fast, very helpful and a great price when you negotiate a new deal
Posted 1 year ago
Easy and quick to make setup. Speedy connection since!
Posted 1 year ago
Overall broadband speed is high but never get the full advertised speed. We need to know if the speed slows down at peak times.
Posted 2 years ago
Been with virgin for 7 years now and cannot fault them. Get £50 off your first bill my signing up via
Posted 2 years ago
Great customer service just now from virginmedia's James in the Scottish call centre - just how it should be :)
Posted 7 years ago
just had the best customer service off your boy Daniel from Middlesborough. Keep it up !!
Posted 7 years ago
Cancelled my contract 2 days in to the 14 day cooling off period , on their on line form messg, back thank you we will be in touch , heard nothing back I've rang them one call 1 hour 44 mins 14 sec, no joy whatsapp one day 6 hours no joy ,goes on and on they then said they would email me address to send back no joy so I sent it back myself ,3 months later 3 bills and threatening letter and email from their bully boy debit collectors I am being threatened by these people ,so it seems their on line cooling off form is just a scam ,people beware ,
Posted 5 months ago
staff are fast efficient very helpful people who don't let anything be a problem . Virgin media penalise people for having grandkids who touch a button on the remote control and charge £40 for the privilege thinking of switching supplier
Posted 10 months ago
Virgin Media's prices are absolutely DISGUSTING !!!!!!!!! I have had 3 price increases within 9 months! My broadband and tv package started off at £37 which was reasonable then, in July 2019 it went up to £58, December 2019 £71, April 2020 £82.50. I cancelled my direct debit now Virgin is gonna bill me £82.50 with a charge of £7.50, absolutely ridiculous !!!!!!!! I want out of this contract !!
Posted 11 months ago
I have been first NTL customer and then for the last 15 years plus has been a Virgin media loyal customer until two months ago (July 2019). We live in West Yorkshire and obtained good service from Virgin media on TV, Broadband, land line and mobile phone for 15+ years. Then problems started by July 2019. First broadband , intermittent issues and then all of a sudden it is down for 5 + days . You ring all the customer service lines and the problems continued for 7 days plus. No sympathy , no explanation and they also cannot guarantee that this issue would not continue in the future giving no option but leave Virgin Media. I appalled by the customer services in the last 2 months before I gave notice. VM is missing a trick, their customer services is saying they do not know why this is happening but only engineers would know. A customer oriented company should have a link between customer services and operational issues so they could explain and give some assurance to the customer. One lady I spoke did not even understand the importance of giving customer the reasons. This was not the case all the 15 years I was with VM. Their services have gone down. My wife and daughter both had VM mobile and without any notice they increased the fees and when rang the customer services , (a) they cannot explain properly in English (b) rude (c) do not care! We have now left VM and I do not think I will ever come back or recommend to anyone. I also hear our neighbours and friends who had VM are also very dissatisfied with the service and have left or leaving . I am not sure what sort of business model VM has adopted recently as their service has gone down.
Posted 1 year ago
Internet comes on and off,also phone line was a bit of a bug bear. Teething issues but frustrating nether the less..
Posted 2 years ago
Good broadband speed but so bad customer service.
Posted 2 years ago
Decent enough service, but could be faster broadband and sometimes it dips out of service sporadically
Posted 4 years ago
virginmedia customer service excellent. Getting to speak to someone, challenging.
Posted 7 years ago
I was lied to 3 times and still no acceptable explanation
Posted 1 month ago
I have been charged over £50 for one phone call. Virgin Media claim I was on the call for over 5 hours which is ridiculous. Trying to get this matter resolved with their customer service department is proving to be a nightmare. They do not do what they agree on calls and phone waiting times can easily exceed an hour. It seems to me that their complaint handling team are in place to block and bury complaints. Virgin Media have great products but when something goes wrong they are very poor to the point of dishonesty.
Posted 3 months ago
Pros: Broadband is FAST! Also good reliability. Cons: Customer service is poor. Practically impossible to reach by phone. They are expensive. Discounts for new customers only. Existing customers get shafted.
Posted 4 months ago
I am very happy with my broadband speed and consistency, it has never been a problem in the 6years since joining VM. However, their customer service is dire. I needed a replacement router, it was showing a red light and overheating. I spent 10 hours on the chat line getting nowhere. The following day I rang the 0800 number, complete waste of time, you will never get through. So I rang the UK number and asked to be transferred to cancellations. After 10 minutes they answered, I explained the problem and gave them 2 options either send me a new router or cancel my contract. The new router arrived the next day. Cancellations seems to be the only department who have any authority to help you. I did the same thing when my bills increased. Don't bother with anyone else, just tell them you're going to cancel. It's a sorry state of affairs when you have to resort to these tactics.
Posted 6 months ago
Virgin Media is rated 1.17 based on 1,326 reviews