Page 3 of 72 for Virgin Media Reviews

Merchant Metrics


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.16 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had 2 minor faults in 8 years, both fixed quickly. Broadband gets very close to advertised speed”

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Posted 4 years ago

“Everything is good and customer service always on 200mb lowest was 192mb. Cannot fault them”

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Posted 4 years ago

“Called as our contract was coming to an end, spoke to a friendly advisor who was able to find us another good deal”

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Posted 1 year ago

“Ultra fast, very helpful and a great price when you negotiate a new deal”

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Posted 1 year ago

“Easy and quick to make setup. Speedy connection since!”

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Posted 2 years ago

“Overall broadband speed is high but never get the full advertised speed. We need to know if the speed slows down at peak times.”

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Posted 2 years ago

“Been with virgin for 7 years now and cannot fault them. Get £50 off your first bill my signing up via https://store.virginmedia.com/special-offers/refer-a-friend.html?a=647968602&s=20&l=DOWLING&buspart=uk_em_a_cable_connectafriend_caf_05”

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Posted 2 years ago

“Great customer service just now from virginmedia's James in the Scottish call centre - just how it should be :)”

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Posted 8 years ago

“just had the best customer service off your boy Daniel from Middlesborough. Keep it up !!”

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Posted 8 years ago

“Have had issues with VM for a few weeks. Engineer came out and found loose connection to tv in the outside boxes. Then had to have boxes moved as incoming cables way too short and were surface mounted on top of our front drive. Engineer who was supposed to do the work last Saturday. Said" He was not allocated enough time to do the above work" 🤷‍♂️ Rescheduled work for this Tuesday. Arrived gave plenty assurance of his quality of work. At the end. I asked him to straighten up box in my front room as was more like the leaning tower of Piza. Engineer never tested my phone lines obviously. Went to make a phone call last night. Phone DEAD. Called out VM today via online. Excellent service 👌 Ashley a service engineer found out that. Previous engineer had not even wired up our phone. Very impressed with Ashley 👍👍 Jason. Please make sure you talk the talk. Thanks VM for sorting out issues even though was your fault. We had no broadband for 4 days but no compensation offered. Anyway until the next time 🙄🤔😂👌”

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Posted 6 days ago

“Cancelled my contract 2 days in to the 14 day cooling off period , on their on line form messg, back thank you we will be in touch , heard nothing back I've rang them one call 1 hour 44 mins 14 sec, no joy whatsapp one day 6 hours no joy ,goes on and on they then said they would email me address to send back no joy so I sent it back myself ,3 months later 3 bills and threatening letter and email from their bully boy debit collectors I am being threatened by these people ,so it seems their on line cooling off form is just a scam ,people beware ,”

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Posted 10 months ago

“staff are fast efficient very helpful people who don't let anything be a problem . Virgin media penalise people for having grandkids who touch a button on the remote control and charge £40 for the privilege thinking of switching supplier”

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Posted 1 year ago

“Virgin Media's prices are absolutely DISGUSTING !!!!!!!!! I have had 3 price increases within 9 months! My broadband and tv package started off at £37 which was reasonable then, in July 2019 it went up to £58, December 2019 £71, April 2020 £82.50. I cancelled my direct debit now Virgin is gonna bill me £82.50 with a charge of £7.50, absolutely ridiculous !!!!!!!! I want out of this contract !!”

Helpful Report

Posted 1 year ago

“I have been first NTL customer and then for the last 15 years plus has been a Virgin media loyal customer until two months ago (July 2019). We live in West Yorkshire and obtained good service from Virgin media on TV, Broadband, land line and mobile phone for 15+ years. Then problems started by July 2019. First broadband , intermittent issues and then all of a sudden it is down for 5 + days . You ring all the customer service lines and the problems continued for 7 days plus. No sympathy , no explanation and they also cannot guarantee that this issue would not continue in the future giving no option but leave Virgin Media. I appalled by the customer services in the last 2 months before I gave notice. VM is missing a trick, their customer services is saying they do not know why this is happening but only engineers would know. A customer oriented company should have a link between customer services and operational issues so they could explain and give some assurance to the customer. One lady I spoke did not even understand the importance of giving customer the reasons. This was not the case all the 15 years I was with VM. Their services have gone down. My wife and daughter both had VM mobile and without any notice they increased the fees and when rang the customer services , (a) they cannot explain properly in English (b) rude (c) do not care! We have now left VM and I do not think I will ever come back or recommend to anyone. I also hear our neighbours and friends who had VM are also very dissatisfied with the service and have left or leaving . I am not sure what sort of business model VM has adopted recently as their service has gone down.”

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Posted 2 years ago

“Internet comes on and off,also phone line was a bit of a bug bear. Teething issues but frustrating nether the less..”

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Posted 2 years ago

“Good broadband speed but so bad customer service.”

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Posted 3 years ago

“Decent enough service, but could be faster broadband and sometimes it dips out of service sporadically”

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Posted 4 years ago

“virginmedia customer service excellent. Getting to speak to someone, challenging.”

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Posted 8 years ago

“We called Virgin media after we had had some scam calls and they admitted that they have had loads of customers complaining about this we have done a contacted the government and the police and it has been reported as a crime but I asked for a call back on that day but we did not I went on live chat and after I explained about the issues and about what the questions the scammers asked if we get a call back from virgin media do not mention them because my husband will not believe that it is virgin media and this was ignored as after three scam calls over the last few days when virgin media called they asked the same questions so my husband put the phone down as he did not feel safe, plus my son says that we should leave virgin media partly because of this and changing our plan and services without our permission we was supposed to have a call back from them to discuss our plan and services before changing anything”

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Posted 3 months ago

“I was lied to 3 times and still no acceptable explanation”

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Posted 6 months ago

Virgin Media is rated 1.16 based on 1,440 reviews