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Virgin Media Reviews

1.2 Rating 2,369 Reviews
3 %
of reviewers recommend Virgin Media
1.2
Based on 2,369 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 15%
Accurate And Undamaged Orders
Greater than 81%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
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Virgin Media 1 star review on 28th June 2025
Stumbled Upon ‎(+ 1 3 2 6 2 09 03 2 5) When I Thought My Scammed Crypto Was Gone For Good.
Virgin Media 1 star review on 27th June 2025
(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam
Virgin Media 1 star review on 12th May 2025
Kelsey
Virgin Media 1 star review on 8th May 2025
FrancisOlivia 771 At Gmail. Com
Virgin Media 5 star review on 29th April 2025
Jane
Virgin Media 5 star review on 29th April 2025
Jane
Virgin Media 1 star review on 17th April 2025
Rianna
101
Anonymous
Anonymous  // 01/01/2019
We have been with Virgin Media since 14,400bps modems. They have given us absolutely the best service we could ask for, given the price I am able to pay. I have only ever (Touch Wood) had to call them a handful of times, one of which was my own fault and they have resolved the problem very well. Just today I received an email telling me that they are giving, one free month of unlimited calls. 10Gb of free mobile data and are going to review it in a month. This is to help people at this dificult time. Well done Virgin Media. Your the best. Stan.
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Posted 5 years ago
been a virgin media customer for over 10 years. with just phone & BB + just upgraded to M 100 BB & virgin tv MAXIT + movies + BT sports all in HD & UHD was given a great package £ 57.50 per month for 12 months. has a long standing customer I have no complaints at all . in this digital world we live in nothing is perfect it is what it is !
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Posted 5 years ago
I am really over the moon with a lady I spoke to the other day named Vicky if I was an employer I would give her a job myself she was absoultely fantastic I have to speak as I find she was the nicest agent I ever a spoke to, I would not give her 100% I would give her a million percent she was so good at her job explained everything perfectly abosuletly legendary customer service the best i have ever had , its all worth while being a virgin media customer when I can speak to people like that
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Posted 5 years ago
The engineer turned up and installed my phone line and broadband. Which now works all over the house and at the end of the garden. Thanks BT for £200 spent on range extenders that never worked properly! Was in my house for about an hour! One rather large box does it all. Have 80mbs at the end of the garden! WiFi! This is day one
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Posted 5 years ago
A big thankyou to the Virgin Media shop in Burnley for their great help. I've been a customer for 9 years and they changed my package ( TV Broadband & Landline) A very special thanks to SID. for helping me and pulling out all the stops. J. D. CROSSLEY.
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Posted 5 years ago
being with Virgin home broadband and tv for more than 2 years now. I am happy with the service provided by Virgin.
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Posted 5 years ago
great service
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Posted 5 years ago
I spent more than two and a half hours being passed from department to department and then when I was put through to David Seaton he far exceeded my expectations. David Seaton, in Customer Services, is a credit to Virgin - it is unfortunate that other members of the Virgin customer services team are not as efficient, helpful and personable as he is. Thank you once again.
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Posted 5 years ago
Not a lot I have been trying to change the virgin media account out of my daughters name into mine since 12 of March, I’ve filled out the forms but still nothing has changed, so at the end of my tether last night told them to forget it, just disconnect it, so now they are threatening me with early disconnection fees, on an account that doesn’t exist!!! If they take any money out of my daughters account I will take them to court ! I only agreed to a 12 month contract if they transferred the account to me, breach of contract, deception, blackmail is what I feel they are doing
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Posted 6 years ago
We spoke to Mike at the call centre. Week of problems and he has sorted everything. Great mancunian guy. Thank you
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Posted 6 years ago
Been with them for years and always been happy If prices change , call them up , have a chat and they’re always fair and helpful
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Posted 6 years ago
If I have a problem with anything they all ways sort it for me great service
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Posted 6 years ago
Easy to renew my contract with a discount!
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Posted 6 years ago
Virgin media are simply the best wi fi brilliant tv brilliant service brilliant Don from Castleford how can you complain
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Posted 6 years ago
Brilliant service excellent quality I've been with cable since 19 93 and nothing as changed 10 out of 10
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Posted 6 years ago
Been with this company for 15 years and rarely had any problems. Any slight problem is instantly dealt with and customer service is second to none.
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Posted 6 years ago
Rang up to arrange a new deal, no messing about, no threatening to leave... boom bang wang knocked my bill down, which was my main objective, but got 95 more channels (plus all HD channels too), new WIFI HUB and on top, gave me £50 credit for being a loyal customer. One happy family. Thank you Virgin Media.
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Posted 6 years ago
Virgin broadband, tv and telephone service support and upgrades is always prompt and good value. Recently upgraded to 200Mb broadband on Vivid200 router. Excellent.
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Posted 6 years ago
always have delivered what im paying for and more when it comes to broadband with average download speeds of 210mbps. very happy with service! best out there!
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Posted 6 years ago
Rang them to renegotiate my monthly price as it was going up. Mark, the call handler was great and got me a really good deal!! Very pleased with the service I received from him today. I also spoke to him earlier in the week for a friend who was having problems with his service and he sorted that too!!!!
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Posted 6 years ago
Virgin Media is rated 1.2 based on 2,369 reviews