Virgin Media Reviews

Name: Virgin Media
Rating: 1.16

1.2 Rating 2,151 Reviews

3 %

of reviewers recommend Virgin Media

Company Reviews

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Metrics

1.2

Based on 2,151 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Virgin Media 1 star review on 1st May 2024

Mike Wong

Virgin Media 1 star review on 4th April 2024

Ian Finegan

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Diabolical service right from the start as well. They do not look after vulnerable people. They expect you to do everything yourself. Their connection is diabolical. I’d never recommend them to anyone. They are lazy, greedy unprofessional”

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Posted 9 months ago

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Posted 9 months ago

“Absolutely useless avoid at all costs. Never turned up on insulation day twice . Changed days, 3 hours on the phobe too 5 different departments to het cancelled. They carry out full hard search credit checks too for broadband which is ridiculous. Honestly worst company total waste of time and help desk or chat zero help . Kept cutting you off. 2 hours another day on whats app chat which was told was fastest way. Nothing done right or well. Absolutely shocking”

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Posted 9 months ago

“Stayed in all day waiting for a promised delivery of a new hub, it didn't show, no communication from courier or VM, unable to past virtual assistant to get an agent on WhatsApp!.”

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Posted 9 months ago

“Thickest bunch of fuckwits I've ever had to deal with in my entire life. The intelligence of a 5 year old child. Could not speak plain simple English. Most painful experience ever. So glad to leave. Just like the thousands of other customers leaving in there droves.”

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Posted 10 months ago

“Been trying to tell them I'm moving house for the past 2 days. Been sitting in the online live chat for 3 hours and live sms chat for 2, no reaction. That stupid bot keep asking wether I want to hold or cancel every few minutes. I'm so glad the building I'm moving to does not and wont ever have virgin media. Will never go with them again”

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Posted 10 months ago

“i have been with this awful disgraceful theiving company for 14 months on an 18 month contract hahaha i must of got 8 months of service the rest was down time, disruptions, on some days in a row 3-5 net was on 5mins off 15 mins all day long for days called them they cant resolve untill one guy spilt the beans he said we are using over 120gb a month and gone over which is lies we never went over our 40 gb in years with other providers, he then says you need to upgrade i told him i have been to citizens advice and they said diconnect get another suppklier and dont pay them any more as they are not provided you for what your paying for and they lied in their terms and conditons about price increase this April 2023 so have right to walk out, he then says ok there is one way i will reset your data, which was lies again because they are just doing it from their side manually it worked 4 hrs then exactly 19:55pm it started happening again and still going off every 5 mins they waited till closing time and started it off again DONT GO WITH THEM TRY ANOTHER like GIGABITE or CITY FIBRE you get fastewr download and upload incase you dont know virgin upload is only a couple of meg when they are the same as download making your internet 10 reliable and faster i know this as i have it at my new address.”

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Posted 10 months ago

“Worst customer service ever, rude staff who hang up on you!!! Richard Branson you knob you have enough money to not need to move ur customer services abroad!!!! Where they don't understand u!”

Helpful Report

Posted 10 months ago

“There are a lot of unpleasant things going on with this company. First thing's first, I lived in the UK from 2020 to early 2023, and I've chosen them, as seemingly there wasn't better. The first year was pretty good, a kinda good service for a cheap price. But, from the 2nd, year, my internet bill was almost 70 GBP per month (>2 times than it was), and the quality dropped significantly. Secondly, after the quality dropped, my wife worked form home, so she needed a stable internet connection. Now, there was a period, when the quality was so bad, that she was almost fired from her job, which is something mindblowing. And guess what: the solution was that I have called them, and practically bollocked that poor Indian girl who was at the costumer service, and of course I have felt very bad, but guess what, the service was restored to an acceptable level. So, here, I would like to send a message to the Richard Branson fans: this is a man, who owns a company, whose relevant leaders are completely unaddressable, and uses 3rd world young people as a shield in front of them, while the leaders just take away the money, and have a lot of fun - based on their LinkedIn photos. And, as a brilliant coda for this saga: I have moved to the US early this year, and the termination of contract (was) is just another good example of their human qualities. They refused to pick up the equipment, and I couldn't be in the UK to return it - as I have already left, however, I told them that the next tenant of the house wants to use them as internet providers anyways. And, of course, the equipment pick-up by them is not free of charge... Anyways, in the end, in practice the exact same thing has happened what I have suggested: their engineer picked up my old equipment while he installed the new one to the new tenants, and that was it. Besides, they have sent me a bill for picking up the equipment. Of course. And, there is no channel from the US to them where I could email them, or even speak to them (media company, LOL). So, in the end of the day, I will need to pay for literally nothing, as my ex-landlady can get in trouble with a red bill associated with the address. And, the ones who think that the US companies are even more unaddressable, this is just not true. Here you can do your own, personal contracts even with much bigger companies than Virgin. And, Virgin, don't comment any generic gibberish here, because it will just make you more miserable. If you want to talk to me, that's fine, but I already had enough from your "company policies".”

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Posted 10 months ago

“terrible. I live in central London. They did not come for modem installation for 4 months.👎when the day comes, the date is postponed”

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Posted 10 months ago

“Virgin media is worsts service in uk because customers service are worsts and without finishing contract they increase your price and they always pressure to virgin media customers so please don’t buy any vergine media broadband Internet or any service choose other services but not virgin media it’s worst”

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Posted 11 months ago

“Sadly got this Virgin Media service after a plea from Virgin Media to renew or restart our contract - after they were found to allow wrong doing by private investigators who were hired by intelligence agencies from across ‘five eyes’ & internationally a multination security and intelligence forums including Europol and Interpol. They tapped into my mobile, landline phone & (then dialup and now broadband) internet since 1994 (when I was doing GCSE), from 1995-1997, 2005 to present moment during which the intelligence set up gathered intelligence and key data about tripartite Bilderberg secret circle (but separated from Bilderberg upon Churchill’s sage advisement in 1957 to operate secretly underground - nascent under Greada Treaty) Organisation, ORB and OSSS. The intelligence set up was to learn more about our mechanism, our processes, our funding (900 quadrillion in shadow banking streams & 56 Quadrillion in open visible - invisible closed banking streams, and 930 Trillion in open banking visible ledger work carried out in Harrovia - London by the Companions Group (nascent group), by Kohen Grunschild Group in Washington DC and Cavelli & Ginora group in Rome. We are 7.83 billion strong membership worldwide who are both visible recorded census members and non-recorded non census free living status members. So the experience with Virgin Media has been terrible to say the least, an engineer came and set up the whole WiFi under poor security set up / called WPA 2 - so weak security that it can used as Internet cafe open domain - all to use. When asked the engineer just mentioned this is the level we use at Virgin Media. Then we had series of illegal hacks since 2005 into our mobiles and computer all connected to WiFi using which we moved visible level organisation ledgers, which was shared worldwide across Bilderberg , ECB, World Bank, Europol, Interpol, UN and across World Economic Forum etc. Our political ledgers made it to Modi, G7, Buckingham Palace,,10 Downing St, and Quad etc. The internet is intermittent, and it sets up a false internet channel when our channel is blocked - it’s called VMGuest - actively used by private intelligence agents reporting into multi-nation intelligence, security and policing forums. This is happening on private cellular phone and on WiFi run devices at home since 1997 till date, even when I was in Sweden, Thailand, Japan, USA, India, South America, Australia, Africa, Korea etc and 162 countries I have visited. Don’t know whether my family can trust Virgin Media again, this is terrible. Please investigate fully”

Virgin Media 1 star review on 27th May 2023

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Posted 11 months ago

“Service itself was very patchy - frequent drop outs, outages and slow network problems. Attempted to cancel my service at the end of my contract. No way to do this on the website, you have to call up. Did this, but was told I'd failed security, no way to try again, just have to wait until they've sent a letter with a new password. I wait several weeks, no letter arrives. I call again, am told that this shouldn't have happened, that I was misinformed on my first call, and that a manager would listen back to the first call and if it was found that I'd been misinformed originally they would set contract notice to start from that date. No further update, so two weeks later I call back. No one has checked original call, new customer service person was rude and unhelpful, so I asked to speak to a manager. Was told none was available, so someone would call me back. No one ever called me back. Had to call back a week later, still no further information, no one had checked the original call, still no managers available to speak to. Just the worst kind of company, poor product and poor service. Avoid at all costs.”

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Posted 11 months ago

“They're just aweful, had a new router installed.. even ethernet cable connection disconnects for a second every 5 minutes which just means I can't start doing anything because I know I'll DC, they claim to have superfast speeds but what use is that when it can't stay on. You can call them and they will 'monitor' it for the next 5 hours and then proceed to do f*ck all.. we're 100% changing from your trash dogsh*t broadband. USELESS”

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Posted 11 months ago

“I concur with the many complaints about customer services - incompetent, dysfunctional, vindictive. When I tried to cancel, due to a move, they kept delaying and avoiding confirmation of the cancellation, moved through various departments, had me explain the situation all over again, repeatedly trying to find out where I was moving to whilst ignoring everything I told them (eg that I was selling a house, not moving, and did not need a replacement service) - basically high pressure selling by incompetents - they acted as I'd imagine loan sharks would. Looking at various review sites, this is clearly a massive problem - what are the bosses thinking, allowing this to go on?”

Helpful Report

Posted 11 months ago

“The customer service is very poor its a langue barrier i do not understand them half of the time i have been with this company for like over 25 years i have seen them go down hill plus its to expensive i am looking to move over to another company every-time you have to ask for discount if you forget your bill would be like £75 just for phone line and internet other company are offering cheaper and better service who can afford that my wifi do not work that great it comes n goes i had to buy a fire stick for me to watch my shows now my daughter cannot received wifi in her room so what am i paying wifi for everything is poor my friend has bt never had any problems that im going through she has perfect service virgin media needs to sort it out other wise they will lose a lot of there customers when they put price up no email or letter the lady told me we do not have to send out no information it will be on your bill i though it was a bit rude I'm”

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Posted 11 months ago

“I have TRIED to cancel my services with them, instead of this someone of their employees have stolen my identity and started acting on my behalf.... THIS IS A HUGE SCAM AND EVERYONE NEEDS TO AVOID IT, YOUR DATA IS NOT PROTECTED. Now i am dealing with solicitors, police, digital polive etc etc... just stay away from this....”

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Posted 11 months ago

“SCAM SCAM SCAM, someone within this company has stolen my brother identity and acted on their behalf, STAY AWAY FROM THIS.”

Helpful Report

Posted 11 months ago

“So I tried to come out of our #VirginMedia broadband service we have had for 4-5 years. In 2021 we were sent a 'free' stream box which in 2022 Virgin Media tried to charge us for having the Stream service so I called and told them to remove it and readjust the monthly fee back to where it was. Of course the standard broadband price had gone up for Broadband so it was still £4 per month more expensive. Virgin Media put prices up this year another £7 per month (£10 in a year) meaning we have had to look around for a cheaper alternative. I tried to cancel my service and was told in the call in 2022 I had 'agreed' to another contract verbally and now it will be £288 to exit this 'contract'. We are not even paying back towards the cost of the router so where on earth has the £288 come from? So I am now going to ensure everyone I know and meet never choose Virgin Media for their broadband service. Starting with my Mum who spends £55 per month who will be switching next month.”

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Posted 11 months ago

“DO NOT USE VIRGIN MEDIA - THEY ARE RUTHLESS I was with Virgin Media for just shy of 10 years for broadband only. I moved house in October 2022, and despite all the calls I made, and all the emails I sent to disputes, they still maintained that I hadn't cancelled. This arduous dispute continues on to this day. The first amount was for £125 in Feb 2023, which I just paid thinking this was the final payment just to get them off my back. How stupid I was. Approximately 3 days later I received another bill for £30.30. I told the debt companies straight away that I wasn't paying it. I hadn't lived at that address for 4 months at that point. Eight months later and I've been contacted by at least 3 debt companies for £30.30!! One will close down my account and Virgin sends it to another, and so the cycle continues. I would call Virgin to cancel and they told me to email disputes, so I emailed disputes and they told me I had to call. I spoke to at LEAST 13 members of staff and none of them cancelled for me. I would email disputes and they would basically ignore whatever I said, deny that I had cancelled and tell me to call up. When on the phone waiting to speak to Billing, the call would ALWAYS be dropped. I have wasted hours and hours of my life on this. I've just had ANOTHER call today 22/05/23 from the first debt company, still asking for £30.30. It's absolutely disgusting how this company treats you when you try to leave. Stop asking me for money that I don't owe!!!!!!!!!!!! You're not getting one more penny from me you bullies!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

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Posted 11 months ago

Virgin Media is rated 1.2 based on 2,151 reviews