Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Virgin Media Reviews

1.2 Rating 2,151 Reviews

3 %

of reviewers recommend Virgin Media

Company Reviews

1.2

Based on 2,151 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Virgin Media made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Virgin Media 1 star review on 1st May 2024

Virgin Media 1 star review on 4th April 2024

Virgin Media 1 star review on 4th April 2024

Virgin Media 1 star review on 4th April 2024

Virgin Media 1 star review on 4th April 2024

Virgin Media 1 star review on 4th April 2024

Virgin Media 1 star review on 4th April 2024

48

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“United Utilities cut through a cable in 2016 denied it since then i have been on a temp cable linked to next door after loads a phone calls to virgin assement visits one Engineer told me all you need is a repull as your cable route is already there phoned again today now 2023 told todaythey need council permission which would take time blah blah my tv hd is rubbish keeps breaking up my phone is not useable when it rains been with this company well over 20 years the advisors i spoke Today were poor GOOD BYE VIRGIN NOT GO WITH THIS COMPANY PLEASE !!!”

Posted 11 months ago

“Moving house and person moving into our house told them this not us! They have cut us off after taking a month’s money and now told us it will take 48 hours to reconnect we have no tv, internet or phone absolutely disgusting and not even sorry”

Posted 11 months ago

“Hands down the worst customer service I have every experienced.”

Posted 11 months ago

“We cancelled our TV , Broadband as we moved house for a year and can not get Virgin here. We phonedand wrote to company and have done this 3-4 times. Virgin agree we cancelled but keep charging monthly meanwhile we cancelled standing order after informing Virgin 6 weeks after cancelling We are at our wits end now.There is no way to cancel or get this company to do as they agree to do on phone.Even contacted company to return their equipment.Copies provided many times to Virgin.”

Posted 11 months ago

“Absolutely awful service. We rebooted the router three times a day to reconnect the wifi. Eventually, an engineer came out and installed a new router - now nothing works at all. We have tried on three occasions to contact Virgin, and they hang up after 20 minutes each time. If you run a business, please, DO NOT USE VIRGIN MEDIA”

Posted 11 months ago

“This is the worst company you can ever use in your life. Trust me do not use their services otherwise you will be without services. Their customer service is as rubbish as the company itself. My phone number has stopped working and it has been. going on like this for a week. Every time the customer service offers a solution, to turn out to be another disaster. I highly disencourage you not to purchase any of Vrigin service. The worst ever in the UK and maybe the whole world.”

Posted 11 months ago

“Wanted to check the fibre / wifi status of the new place I'm moving into. I was HASSLED on the phone for days to sign up for home services, but I repeatedly declined saying it was too early and I wasn't even moving in yet. Granted, the deal was good so I said I was interested, but would call back later, and OF COURSE the deal was only for that day. VM told me to sign up and they would send my kit out, but I said I didn't even live there yet. No problem apparently - VM said I could pre-order my home services kit for delivery to my current address, and then just take it with me to the new place (account address) and activate the day I move in. GREAT. Come the day of delivery - I'm tracking the delivery (YODEL yikes) and of course, I notice that it's going to the new place which is empty. Tried to redirect the package, no answer, no option to redirect or rearrange it for another day. The expensive equipment was "delivered", Yodel can't confirm the address they delivered it to and all they can confirm is that it was left in a foyer. I was told to check with family - not sure which family as nobody lives there? And now it's left in a foyer with 6 other apartments. The "delivery" has kicked off Virgin Media to begin charging me for receiving and starting service and on their system they have the status as delivered to the correct (current) address which is completely different to the address where Yodel delivered. Both companies blaming the other. I've spent 5 days constantly on the phone going through to different departments and they often disconnect the call - I've told the story 15 times and my account notes are never updated. Shocking and still no resolution.”

Posted 11 months ago

“Worst service from virgin that I have ever received 😡: Only trying to get a new contract with them and have had misinformation and failed promise after failed promise. I have made a complaint and they refuse to contact me and are now in breach of their own complaints process. Virgin Media I have asked now for a SAR and they are failing to provide that also. This is honestly the worst service I have ever experienced in my life and I am shocked that such a reputable company is happy providing this level of service to new customers. Anybody thinking of taking out a new contract with them THINK AGAIN!”

Posted 1 year ago

“Legalised theft. These people will take your money.,not inform you of end of contract, double your bill and then charge you again to leave them. I will never give Virgin company another penny and will advise anyone else to avoid.”

Posted 1 year ago

“Would put minus if I could have been with them many years without a problem recommend them to everyone then I moved house the engineer who came out to install at the new address drilled through a a electric cable in my house virgin sorted it out replaced the wire and plasters the wall back up and painted it wasn’t to a great standard but it would do but I had 3 days off work for them to sort this out I lost £390 out of my wages due to it and when I asked for compensation they refuse said they don’t offer compensation for me missing work so they destroy my home and cost me £390 after i have been paying them £74 a month for last 4 years it’s an absolute joke they will not receive another penny from me and when I take them to small claims court it’s gonna cost them a lot more than the £390 I lost out on aswell as me as a customer there customer service is way below par now I’m off to sky”

Posted 1 year ago

“AVOID AT ALL COST, I signed up in December 2021 its April 2023, they did not connect me to internet for 15 freaking months!! I CALLED AND i emailed they still collecting money from my acc. I tried to cancel, no luck. Today after 2h on the phone, I swear to God I have anxiety when I need to call them, menager of refund department Steven, told me I am not gona be refunded cos I did not complain enugh!! Can you imagine?? I do not have brodband over a year, Iam using mobile data if I have too, and he have a nerv to tell me that I did not complain enough!! Omg what on earth. Future customers of Virgin Media be pl3ase do yourselves a favour and sign up with someone else. I am desperate to get my m9ney back so I will go to court.”

Virgin Media 1 star review on 19th April 2023

Posted 1 year ago

“Was with you yrs cancelled it in feb have the email to clarify this then you say i called you on the 21st march which i did not to cancel it i have the call log and email to say it was cancelled 6th feb still took money for service out of my account end if march ,6 calls no one knows what they doing promises of call backs for 2 dats no call back i sent the boxes back to you was with you as requested was with yrs and get treated disgusting because i have left your company and now you say i owe you money when you took money off me for an extra month for no service.I will not be down loading your stupid app to try to speak to some one about this ,stick to a telephone system and call people back like the old fashioned way and dont be threaterning me with added costs to a bill i dont owe,do your best as i have all the information i need to show you it was cancelled on the 6th feb ,Treated disgustingly after being with you yrs .Vile horrible company rubbish customer service. And i left because your bills are way too much and way over rated service .”

Posted 1 year ago

“They said I could have a new package at a lower rate with better broadband and mixit tv .I already had mix tv and thought they would be the same.mix tv and mixit,no I get less tv channels than freeview now and I now have an 18 month contract.when that is finished I will be finished with these con merchants !!!!”

Posted 1 year ago

“recently purchased Virgin Media 550, of course on the rosey promise of Wifi conection in every room etc... Having moved in to a new house the port was already installed, so placed it in all good. Less one room upstairs at the far end of the house that struggles for signal and happens to be where 2 kids are. so I contact Virgin to ask for booster equip or to move the connection - £8 a month or £100+ to move it. What? When I questioned about there stated guarantee that was both verbal and in writing it seems it not true just a lie??? They wouldnt budge on it. Only room for compromise was if I was disabled or wanted another random contract with a O2 simcard. So just for clarity your money isnt the same if your not disabled and you need to pay more for the pods each month - or get rail roaded into an O2 contract for more money a month........ Needless to say I went on ebay and jist brought one for £12, Virgin are an empty tracksuit promise world but dont deliver, and dont get me started on bouncing around about 6 call centre staff who may well be based on Mars judging by the conection and langiage barrier. And when questioned on the integrity of the intial Virgin offer just hung up! All in all very unsatisfied hate been lied to and then discriminated against for not been disabled or wanting an O2 contract, The poor excuse of it the walls my personnel favourite I dont live in a green house so there will be walls if you cant provide what you state to entice customers then dont say it.”

Posted 1 year ago

“This company rip you off and blame you and your house for having no broad band. I have been with Virgin for many years. Since January I have had an intermittent connection. Every time I contacted the customer service I was told it is my house that is the issue and that there are no problems with the connection. I have not been listened to at all. I finally had an engineer a few weeks ago who said the issue is a weak signal from the box outside my house which was the issue, and increased the strength. My signal was still intermittent. 10 days ago another engineer told me that the wire from the box is damaged. He did a temporary fix, and said that I would have some signal once the green light stopped flashing - shouldn't be long - and left. I had no signal whatsoever since then. I was told someone would be out that evening, then received a text saying I would have to wait another 3 days as I was not a priority. A third engineer said the line is damaged. I received a follow up call from the same man who had previously tried to blame the layout of my house (although he admitted he didn't KNOW the layout of my house). He said 'the engineer report says that the fault IS with your house'! He had said nothing of the sort so this was an absolute lie. Yesterday Virgin's 'pull-up team' came and told me that the council seem to have cut the wire, and that they have to contact them before they can fix the issue. I get charged £51 a month for not having the broadband I pay for and being accused of saying the issue is with my house and me. I agree it is my fault as I have stayed with Virgin. I contacted them again asking to exit the contract however was told to pay £288 despite it being their fault and them not ready to fix the issue . Stay away from these thieving company. PLEASE EMPLOY SOME ONE WHO FLUENTLY SPEAKS AND UNDERSTAND ENGLISH - THIS WOULD BE A GOOD IDEA OF WHATS CALLED SERVICE. Whilst each engineer has been pleasant and polite, the customer service team on the phone have been beyond frustrating. They do not care at all.”

Posted 1 year ago

“Poor internet coverage. When you make a claim for an internet speed investigation, they boost the signal briefly then it’s back to its usual poor internet speed and often, no internet supply what do ever. The technician that installed Virgin Media made fun of my disability which really got to me and was in front of my sister, so was incredibly embarrassing. I would strongly recommend not using Virgin Media. Also they apply hefty exit fees in the contracts (£800+). Staff on the phone are evasive and claimed I couldn’t cancel, when that was untrue. My internet is not useable. Avoid.”

Posted 1 year ago

“Had virgin but at the start of lockdown it was too unreliable to work from home. Going offline everyday, was told no issues in area. In the end I cancelled my direct debit so I could talk to a human as I knew they would call as soon as payment was missed. got nowhere with them so sent an email to the UK CEO. Got a refund for 5 weeks lost service and contract cancelled. some weeks later I was planting a couple of trees in front garden and as I dig the virgin cable was only 5 inches under the soil and no ducting, just the cable. useless company, cant do anything right.”

Posted 1 year ago

“Absolutely dire intermittent service. Avoid at all costs as they are rubbish”

Posted 1 year ago

“Awful experience from day 1 with virgin broadband. Their customer service is shocking, website is clunky and doesn't work properly as does their useless apps. I lasted 4 days as a new customer and had to cancel. Please avoid this absolute cowboy outfit”

Posted 1 year ago

“Today had lovely person attend to my update of package However I was left hanging on phone at different times in total on phone 1 hr plus !at one point I accidentally hung up as I thought it was end of call . Girl call be back ! It’s surely not rocket science to upgrade an account On the positive I thankfully have new upgraded package”

Posted 1 year ago

«
1
2
...
12
13
14
15
16
»

Virgin Media is rated 1.2 based on 2,151 reviews