Virgin Media Reviews

Name: Virgin Media
Rating: 1.16

1.2 Rating 2,386 Reviews

3 %

of reviewers recommend Virgin Media

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Metrics

1.2

Based on 2,386 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Virgin Media 1 star review on 10th September 2025

Harley

Virgin Media 1 star review on 27th July 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Virgin Media 1 star review on 28th June 2025

Stumbled Upon ‎(+ 1 3 2 6 2 09 03 2 5) When I Thought My Scammed Crypto Was Gone For Good.

Virgin Media 1 star review on 27th June 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Virgin Media 1 star review on 12th May 2025

Kelsey

Virgin Media 1 star review on 8th May 2025

FrancisOlivia 771 At Gmail. Com

Virgin Media 5 star review on 29th April 2025

Jane

103

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“WiFi drops out 13-20 times a day just awful!”

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Posted 4 years ago

“Avoid Virgin Media at all costs! Unfortunately they almost monopolise the marketplace and therefore people have no choice but to stay with them despite the terrible customer service and numerous faults I hear from friends and family. In my case I went months over Christmas with no TV. They still charged me for it and have not offered me a refund. Everytine I phone, I hit deadends with promises of call backs that never actually happen. I consider them a useless joke of a company.”

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Posted 4 years ago

“DO NOT JOIN VIGIN MEDIA. TOTAL BUNCH OF CROOKS. THEY CHANGE YOUR PACKAGE WITH OUT YOUR KNOWLEDGE AND NO MEANS OF CHANGING IT ON YOUR ACCOUNT EITHER. YIOU CAN ADD A PACKAGE BUT NO MEANS OFF TAKING OFF SERVICES THAT NOT ORDERED> I WOULD SAY TO ALL CUSTOMERS LOOKING TO JOIN VIRGIN MEDIA IS TO THINK TWICE AND MY ADVISE TO YOU IS -AVOID AVOID AVOID VIRGIN MEDIA.”

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Posted 4 years ago

“Trying to cancel my service as we're moving out of the country. There is no method to complete this online. Upon calling I remain on hold for 20-30 min before speaking with some one. Today alone I have been hung on 4 times with no call back. When able to speak with someone I have been transferred multiple times, each time I must give all of my account details and repeat the need to cancel. I am still unable to cancel my service.”

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Posted 4 years ago

“Do not hire that service, I did and I regret too much. Try to change my address service that was not possible and I was forced to cancel and pay a fee to cancel it. The worst customer service, trust me do not hire it!”

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Posted 4 years ago

“2-3 times a day you will lost connection To restart router it will take you 15-20 mins Don’t even bother yourself to call them - you’ll have no luck to reach anyone. Super annoying when you working from home.”

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Posted 4 years ago

“I have had problems with my recording so I rang 150 and spoke to someone in India who could not help as my problem was not on his page on the script on the computer so was told to switch off the box and ring back tomorrow and then the day after gonna be quicker to cancel the direct debit then see how quickly it’s solved”

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Posted 4 years ago

“Non existent service. No internet for 2 days, called each day, takes an hour on the phone, lied to, zero results, they dont care, a complete shambles, the most disgusting customer service ever they should be ashamed.”

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Posted 4 years ago

“Never ever recommend anyone virgin media soo crapy and rubbish customer services 0% of knowledge about their job can't wait to finish my contract with them 👎👎👎👎👎👎👎”

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Posted 4 years ago

“Virgin Media won't let me cancel my contract. I have been passed from agent to agent and cut off amid multiple transfers, all at the expense of the customer. I wonder if customers joining have the same difficulties/”

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Posted 4 years ago

“Service is poor and hidden behind live bots I'm just throwing money to them for f@#k all in return”

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Posted 4 years ago

“Unreliable slow speed avoid”

Helpful Report

Posted 4 years ago

“Trying to contact them it’s a joke and when they do answer they still don’t make matters right will be leaving ASAP”

Helpful Report

Posted 4 years ago

“Tried to cancel after price increase and according to my rights in law and contract. Put into a circular process impossible to get out of and almost impossible to cancel. Disgusting customer service. Buyers beware.”

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Posted 4 years ago

“Well ordered a ooomg package not receive my sim card which I was charge for. Couldn't sort out online so rang was hold for 50mins to be told I needed to spk to someone else on hold for 20mins and still waiting...RUBBISH service.”

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Posted 4 years ago

“Virgin broadband has messed me around since literal day 1. I initially enquired online and one of the sales department called me up with a certain price and that they will wave the £35 start up fee. After reading the terms and conditions to me and taking my bank details; at the very last minute they told me they could not wave the £35 and that I should call the cancellations team and pretend I was leaving. 4/5 calls later after having to complain and then get a manager I eventually got the fee waved. This wasn’t a great start. A guy came to fit the new box in my house and when he was here I explained I needed good internet in every room, to which they obviously gave it the “yes virgin is the best” etc... the internet has been terrible since the word go but due to the hour long wait every time I have to call them I would try my hardest to put it off. I’ve probably had to call them roughly 15/20 times in total. They sent a technician round who recommended free boosters. I called up again and a guy on the phone said yes these have been approved and will be send straight away. 4 weeks later and still no boosters, so I call up again to find out there is nothing on the system about these boosters and that Infact I must pay £3 a month. I then again spoke to someone else who said yes okay I understand you’ve been messed around I’ll get them sent. 6 weeks later and still no boosters. Apparently they where meant to get to mine on the 20th jan but simply got “cancelled” according to someone on their phone. There is a limited stock and there’s now upgraded boosters was the explanation. She apologised that no one had informed me but only because I asked her the question “don’t you think it would have been polite to let me know?”... I have still yet to receive these booster. I have had to move out to my partners house months ago as I need good internet for work resulting in not seeing my family for months due to the pandemic”

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Posted 4 years ago

“Cancellation team of Virgin Media is been an aweful service. They have lied to me saying my account has been cancelled and I will receive a cancellation email in 10 minutes. I waited for a whole day but never received any cancellation email from them. I rang them them again and finally was able to speak to them after a wait for an hour being switched from one team to another and asking me security questions repeatedly. They then disconnected on me while talking to them about the account not being cancelled. Now I am currently waiting for them to answer the call as I write this down. I wonder how many days will it take them to cancel this account. There is also no email I can write to cancel this account. I am worried my money will be deducted from my account. I really regret switching to virgin media. They don't even deserve this one star from me. Its that badd!!”

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Posted 4 years ago

“Worst customer service department that I have ever had the misfortune of dealing with. Completely inconsistent between each of their staff, and charged me a fortune because they couldn't provide service in my new home and kept adding money to my final bill which ranged anywhere from £140 to £220 depending on who I spoke to. Do not sign up.”

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Posted 4 years ago

“If I could give zero I would, I joined re-Virgin after been with BT for the last 2 years, the Wi-fi signal keeps dropping out, obviously a problem but no one seems to care, forced to cancel my contract and go to a company who understand the meaning of customer service.”

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Posted 4 years ago

“Problems, problems. problems ...then price increases. How to annoy people, no, not annoy, fill them with rage. Try and call these clowns and unless you have a spare 2hours, you ain't speaking to anyone. Arrogant, useless and need sacking by customers on masse. I'd love to leave these idiots but i cant actually get hold of anyone.”

Helpful Report

Posted 4 years ago

Virgin Media is rated 1.2 based on 2,386 reviews