B&M Stores Reviews

Name: B&M Stores
Rating: 2.65

2.7 Rating 345 Reviews

40 %

of reviewers recommend B&M Stores

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2.7

Based on 345 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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B&M Stores 1 star review on 12th February 2023

Daniel Ulise Draghici

B&M Stores 1 star review on 10th December 2022

Adam

B&M Stores 1 star review on 30th November 2022

Christina

B&M Stores 1 star review on 22nd November 2022

Irena

Anonymous

Anonymous // 01/01/2019

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“Don’t buy anything online from this shambolic company. It doesn’t get delivered, they don’t answer their phones or emails. Shocking customer service, they should be shut down.”

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Posted 2 years ago

“I went to castle marina store and bought some garden furniture which was big and heavy a young lad called Jonathan who worked there had finished his shift but still helped us to the till and helped us with the boxes to the car and also helped put them in the car I wanted to write this review to say what a lovely helpful young man who is a credit to your store.”

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Posted 2 years ago

“BEWARE FOLK. DONT I REPEAT DONT Buy anything online and get it delivered from this company, as its impossible to return it if its not what you expected, or don't like and you have no transport to go to stores. I bought a globe cat/smal dog bed measurement where not true to size, iv been trying to return for over 4 weeks with repeated emails but to no avail have they sent me my returns form, as you can't take it to nearest store, keen to tale your cash, but I'm outrageous at their policy and handling on returning an item when bought offline and had it delivered”

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Posted 2 years ago

“What a joke bm bargains is when you order online evri deliver Iv been waiting 4 days for my parcel to come they told me yesterday it was coming at 5 30 I'm still waiting don't order anything on line with bm bargains it's a joke 😩”

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Posted 2 years ago

“very poor service and staff attitude in pontefract”

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Posted 2 years ago

“I live in Reading and shop in the nearest b&m in Rose Kiln lane their customer service is very good”

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Posted 2 years ago

“The online delivery service is a disgrace, items don’t arrive on time (over 2 weeks late) the customer service assistance over the phone is appalling!! AVOID AT ALL COSTS”

Helpful Report

Posted 2 years ago

“I had a bad experience in B & M today I took a little more time lifting my heavy pot and then a little more time than it seems allowed to put them in my trolley the assistant was making facial gestures to the other shoppers and then trying to give a false smile at myself there was no respect at all and this was the impression of the shopping experience. Get yourself some decent staff on the checkouts its appalling.”

Helpful Report

Posted 2 years ago

“I just been for shopping I ask worker that I need something she doesn’t answer me say me, but shop is very bad the works no respect anyone. I saw the old man talk to your worker she ignored him if she didn’t answer then why she is working?”

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Posted 2 years ago

“I just bought lots of garden stuff in the sale. Genuine reductions.”

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Posted 2 years ago

“I visited b&m Middleton ( St George) yesterday to Purchase a few items & to get my Elderly mum out I was struggling with my mum as she can't walk very well a member of staff think her name was tracey long brown hair jumped in to help me .she walked my mum round to the till and back to the car she couldn't do enough for us I would like to say a big thank you Excellent customer service 👏”

Helpful Report

Posted 2 years ago

“Unless and misleading I've gone to two different stores as the website says good availability for the product and when you go to the store they don't have any. The manager tells you not to trust the website for product availability as it's misleading and when you call bnm they don't do product check or availability checks they say go to the store. When you do go to the store they don't have it or can't find the product you are looking for. Waste of time and very unreliable. I got fed up and ordered from Amazon got it delivered without any inconvenience.”

Helpful Report

Posted 2 years ago

“Ordered a Keta storage bench on line Was kept informed of all stages of delivery Delivered on time Very impressed with courtesy and excellent service”

Helpful Report

Posted 2 years ago

“i recently visited the B&M store in Burton on trent on two occasions when i needed compost and another gardening item and l was approached by the gentleman who works in the garden centre section of the store. who asked me if l needed any help and he proceeded to search the store for an item that l couldnt find and on the second visit i asked him to help me with the compost and he carried the large bag of compost to my car. i believe that his name is Frank and l commend him for brilliant customer service a lovely person who clearly enjoys helping customers”

Helpful Report

Posted 2 years ago

“Warning!! Avoid Border Retail park Wrexham after 8pm! If you decide to nip in to B&M witch is open to 9pm and to be fare is a bloody big store, you are only aloud to park in the car park for a maximum stay of 30 minutes or you will be fined £100 like I said it’s a big store and to get around it in 30 minutes and to get severed can take some doing! B & M say they have no control over the car park as it doesn’t belong to them so I would suggest avoiding B & M after 8pm or use there over store across town! Ridiculous 30 minutes to park run around a big store get served and get back in your car and leave the car park!!🤬🤬”

Helpful Report

Posted 2 years ago

“I would like to inform about the appalling service I got at BM Stores at Unit 7A, Imperial Retail Park, Bristol BS13 7TJ on 08/06/22. I wanted to buy an Tower Air fryer £99 which showed limited availability online. I tried calling the shop on 0300 838 9563 to check the stock, which didn't give me an option to check, so had to drive all the way to shop to find not even single unit left!! Whilst I was there it was still showing "Limited Availability" online. Jade from customer service said "Our site is rubbish!!" so I request to speak with Store manager. I had to wait around 10 minutes when Ms Deb Stobbs arrived who just said "I can only apologise and from next year you'll be able to order online" She asked me to ring Chris Robinson (Store Manager) to which I said "You are giving me an FAKE OPTION here- We cant reach anybody on that given number!! I'm absolutely GUTTED with their service!! 1) They didn't gave me an option to check stock over the phone! 2) They didn't gave me an option to RESERVE/BUY it ONLINE and then pick it from the shop! 3) I had to waste my PETROL driving 24 miles to and fro NOT to mention the RISING PRICE OF PETROL!! It has definitely left a very BAD FEELING about their "Website & Customer Service" They definitely need to improve their service as I'm one of their UNHAPPY CUSTOMER !!”

Helpful Report

Posted 2 years ago

“Recently was having difficulty in finder a bench i had seen online. I made many phone calls without tracking one down. I went to B&M Clevedon and could not see any, I asked a young lady who took time to look and found 2 in the next isle. These I paid for and collected the next evening. The chap we first approached for collection was on the checkout. He got someone else covered for him whilst he found our purchase. When putting into car I asked him where I could get another one. He said he would look on the computer and I could ring in. He gave me the phone number, then he said they had a new system in and sometimes callers could not get through. He said if we went to the front of the building and wait he would make some enquiries for us. We did this and he came and said he had found one in Burnham on sea. This chap was so very helpful, we were so grateful and went straight away to buy. We asked two ladies at Burnham both new about the phone call from Clevedon and one went and get the bench. Just wanted to say a big thank you to the best service we have had for a long time. Everyone was so helpful, polite and professional. A lot of other stores could learn a great deal for B&M staff. Michelle”

Helpful Report

Posted 3 years ago

“Went to B&M store in Hengrove Bristol to purchase a coffee table.. Tuesday 24th May 2022… Was helped by assistant In the furniture dept..was extremely helpful, went above and beyond expectations… his name was Aaron…..one very happy customer.. thank you !”

Helpful Report

Posted 3 years ago

“Absolutely disgusted bought a light that when got home didn't work, I was asked at till if wanted a receipt I said no, big mistake would not exchange and couldn't get to speak to the manager. Will stick to home bargains in future. They can keep their b&m reject junk”

Helpful Report

Posted 3 years ago

“I purchased a multi pack of diet coca cola and 2 mint twirl wafers. Totalling £6.20. Came home and found they were out of date!!!! What is no one checking dates?!?!?!?!. The twirls were out of date with 2 different dates!!! This is the Mansfield, stockwell gate store. Next visit I went to the Mansfield baums lane store, big mistake, the staff up there were not to be found, ( at least the stockwell gate store had pleasant staff) and when they were they didn't seem bothered.!”

Helpful Report

Posted 3 years ago

B&M Stores is rated 2.7 based on 345 reviews