B&M Stores Reviews

Name: B&M Stores
Rating: 2.65

2.7 Rating 345 Reviews

40 %

of reviewers recommend B&M Stores

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2.7

Based on 345 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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B&M Stores 1 star review on 12th February 2023

Daniel Ulise Draghici

B&M Stores 1 star review on 10th December 2022

Adam

B&M Stores 1 star review on 30th November 2022

Christina

B&M Stores 1 star review on 22nd November 2022

Irena

Anonymous

Anonymous // 01/01/2019

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“Whilst visiting this store in airdrie I was looking at stuff when out of nowhere I was nearly knocked of my feet by one of cages full of things. I had to shout at the staff member who was pushing it to stop otherwise I would have been fully ran over by it.. after she stopped and realised what she'd done, did she apologise? NO. She said to me I was trying to get past. The customer that was standing behind her was in utter shock both at what had happened and the staff members reaction. I was actually in shock at the staff members reaction to what she'd done and how she acted as well. I quickly left the store in shock about what had occurred. I have a very bad degenerative spine disease. When I got into the car the pain started. I contacted the store to speak with the manager but he wasn't there. I spoke with the supervisor who checked the camera and could see for the most part what happened. She said she would get the manager to call me the next day. The next day I was in more pain. The manager phoned and I explained what had happened. He was very dismissive and said he would said me out a voucher. I received a voucher of £10!! I don't really care that I was only £10 but it's the principle of what happened and what they thought that experience for a customer was worth. I am still in pain and have been to the doctors after this incident. I am just thankful I didn't have my 5 year old daughter with me or it could have been much worse.”

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Posted 3 years ago

“Excellent customer service friendly helpful staff at st James store stamfordham road newcastle”

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Posted 3 years ago

“I visited three of your stores for the sale items I saw on your website, all three stores had the items I wanted however in each store the items scanned at full price. I contacted customer services and was informed that only one store in the country gets a very limited amount of one line of sale stock with the specific barcode that gets a discount applied. This is probably completely legal but grossly misleading”

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Posted 3 years ago

“I saw an elderly lady carrying a basket with two spools of wool. As she approached a till, she was asked by a young female employee if she had stood in the centre aisle queue. There are no store signs displayed indicating that shoppers have to do this and then fan out to each of the tills. The elderly shopper was directed to the back of the middle aisle queue. Absolutely appalling behaviour by the store staff and management.”

Helpful Report

Posted 3 years ago

“Hi, i am a regular customer at B&M Hitchin and normally park at the front of the store for years, from when this place was Pound Stretcher (or Poundland). There was never a parking limit here and most of the times this parking is empty. On this eventful Friday night (9th April 2021) I drove to Tesco (located on the other side of B&M) at 10:31PM and I parked at an empty back parking area of B&M. Didn't notice Smart Parking camera and sign in the dark as it wasn't very well lit and I didn't expect it as I had parked here numerous times out of hours when going to Tesco. Never had an issue but this time I got a parking charge notice!! its late Friday night, in the middle of our second lockdown, I am very stressed like everyone due to the situation, the parking at the back is empty, there are no deliveries at this time, there are no customers, and I am in no way impacting B&M's business. I would therefore please request that some one could please contact me to cancel this charge as I believe this isn't a justified notice. UPDATE: B&M have responded to it asking me to send proof purchase - it seems they have not even read the review and copied and pasted a response. the same via emails as well. IT WAS 10:31PM ON A FRIDAY NIGHT, IN AM EMTY CARPARK... B&M DIDNT LOOSE ANY BUSINESS!!! they refer me to the landlord... WHO IS THE LANDLORD HERE??”

Helpful Report

Posted 3 years ago

“Decided to visit the Launceston store for a change and well must say I won't be returning. What a complete shambles. Unable to freely move around store because if all the cages on shop shop blocking up walk ways. Staff aren't helpful and assistant manager is very rude and very unhelpful.”

Helpful Report

Posted 3 years ago

“If could give B&M zero star I would. I want to share my daughter's story because she was humiliated by B&Ms security guard and she was extremely disturbed by this incident. My adult daughter of Indian origin, went to B&M in South Ruislip. She was buying tomato canned supes from Heinz and was putting it in the B&Ms shopping basket. All of a sudden an security guard who is of British African origin appeared. He then very odely decided to stand infront of the soup aile and purpously blocked my daughter from getting soup canns from the soup aile. It seemed like he was assuming my daughter was a thief hence was purposely trying to stop her from getting the tinn soups. My daughter was confused and didn't know how to react, as she was a regular customer at B&M and could not understand the security guard's odd behaviour. Besides just think logically how is it possible for anyone to run away with havey cans of soup? If someone was to steal anything why would they steel cheap 50 p soup canns, that security guards behaviour did not make any sense. Besides once you enter B&M in South Ruislip, you can't exit the store form the door you enter. If you need to leave then, you need to go around and through the payment counter. Hence that security guards behaviour was completely disgusting and it didn't make any sense. He kept on following her around the shop and even when she was paying even after that, he followed her as if she was a thief. He continued to follow her. We don't understand what kind of sick behaviour is that? My daughter decided to never ever use B&M store again because of her extremely unpleasant and humiliation experience. It's unacceptable that you guys keep security guards in your shop who treats honest and good costumers like thieves. You guys should be ashamed of yourselves.”

Helpful Report

Posted 3 years ago

“Extremely poor communication and customer service when trying to warn company of HAZARDOUS PRODUCT with huge FIRE RISK. Hours spent trying to warn customer service of faulty product.Finaly after 3 days I received a very poor e-mail response not addressing the issue containing neither concern for me nor future customers , no action to address dangerous faulty product.”

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Posted 3 years ago

“Untrained uninterested and likely underpaid staff. Visited Taunton branch twice and each time found the staff to be slow and slack. Often Stock unpriced too. Clearly no pride for working here . It’ll be a desperate day if I ever return.”

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Posted 3 years ago

“they ate my food”

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Posted 3 years ago

“I went into bnm bargains heybarnes around 2 weeks ago at 5:30 the staff on the floor were kind and couldn’t help enough,went to pay for my item at the till and the 2 female staff that were on were chatting amongst thereself and were very rude,this is not the first time either I will definitely not b returning to this store”

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Posted 3 years ago

“The vice president of brand & marketing at trustpilot doesn't appear keen on B & M given his Facebook posts.”

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Posted 3 years ago

“such a disgrace bought a tv cabinet and some of the holes weren’t even there they got the letters wrong of where your meant to put the compartments and the peices just utterly thoughtless and they should take care of there products and make sure there made proper alt and have the right instructions”

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Posted 3 years ago

“If I could I would give no stars for this place the way they treated my own mother. We come here today, my mum doesn’t use baskets that other people use.. she uses her bought bags as her basket, as I’m pregnant and don’t want to catch Covid..and we have my grandad who lives with us, hence why I was wearing a mask. Anyways.. so half way through shopping my mum had to leave to get a trolly as I’m pregnant and couldn’t carry cat litter… so she comes back in and we load the trolley. Finish shopping and go to pay.. anyways.. after paying the lady walked off with my mums receipt.. so my mum asked for her receipt. Soon as we walk out of the shop we are stopped by a man who says “excuse me, you haven’t paid for the unstoppables” which is fair enough my mum had no problem going in to pay for them.. mistake easily made. After that they tell her to come into the security office.. erm why? So they go through all my mums shopping (clearly expecting my mum to be stealing) anyways go through all my mums shopping and oh yeah.. you was wrong. My mum had paid for everything she had, no one said sorry. Just “oh it happens” absolutely disgusting.. it’s obvious they watched my mum shop putting her shopping in her shopping bags and soon as we left she gets pulled up. Embarrassing her infront of everyone. I’m actually disgusted with the way they was with her. Sort your disgusting security out.”

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Posted 3 years ago

“They may have good prices but the lack of quality is ridiculous! Duvet covers and linen in general that we bought was the worst quality I have seen! ANYWHERE IN THE WORLD! THIS HAS BEEN THE WORST!! We had to sew the one end together it was so poorly sewed. The whole duvet cover was totally skew.”

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Posted 3 years ago

“OUNTY MALL CRAWLEY WEST SUSSEX RH10 1FP unavailability of Sanitising materials for shopping trolleys when suing the trolleys instore the staff do not look happy Cia Jane and an ethnic lady who wears spectacles should manage the place as it is going down Shelves empty the staff seem to take their time to stack the shelves there was a member of staff with a scottish accent seems to have left but was very helpful The Management at this store needs to change ASAP This store was good when it first opened now it is going downhill something urgently needs to be done Some members of staff are not wearing face masks in Some stores one has to wear a face mask including staff”

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Posted 3 years ago

“Basingstoke store is the most helpful store I have ever been to! They are sooo polite and clearly seem like they are genuinely happy to help!”

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Posted 3 years ago

“I visited the store on Preston docks today and was taken aback by the way the ckeckout supervisor 'Luke' spoke to the female checkout operator. It was quite aggressive and unpleasant. This was my first time shopping in any of your stores and it this is an example of your management I wont be going again.”

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Posted 3 years ago

“No problems with the staff who were quite sympathetic to my plight. My issue with B&M is that they do not answer the phone and there is no way of checking the availability of stock unless you go inshore. I do not drive and both of my "local" B&M stores are inaccessible without taking several buses or buses and trains. This is frustrating as it costs several pounds to get there only to find the product required is unavailable and no one can tell you when the items will actually be in stock... in this instance 5 VISITS LATER!!! and still no large Cornish stones.... I got a friend to bring all they had at a store near to them (NW10) around 20 to add to the 20 I had bought which is not enough. Probably need another 20/30. I have a garden project which I have started and may not be able to finish. 😡😡😡 Feeling angry, frustrated and out of pocket as each trip costs around £4/£5 there and back.”

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Posted 3 years ago

“This was awful my cream wasn’t good it burned my balls off like sheeeesh”

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Posted 3 years ago

B&M Stores is rated 2.7 based on 345 reviews