B&M Stores Reviews

Name: B&M Stores
Rating: 2.65

2.7 Rating 345 Reviews

40 %

of reviewers recommend B&M Stores

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2.7

Based on 345 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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B&M Stores 1 star review on 12th February 2023

Daniel Ulise Draghici

B&M Stores 1 star review on 10th December 2022

Adam

B&M Stores 1 star review on 30th November 2022

Christina

B&M Stores 1 star review on 22nd November 2022

Irena

Anonymous

Anonymous // 01/01/2019

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“Sorry to say the micro lights I purchased earlier this year to ensure you didn’t sell out quickly as last year you had , was a big mistake.. How do you unravel them. Looked pretty simple tied up with wires but once they were off it’s like spaghetti junction. I’m pretty patient at doing this from last years experience but this years selection is just awful. Sadly do not know where the receipt is as wasn’t expecting to return the item. One thing for sure is , not touching this type of light wiring again. Be more practical wrapped around cardboard..”

B&M Stores 1 star review on 21st May 2022

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Posted 3 years ago

“Purchased the Sorrento 6 piece garden set. What a load of cheap tat. Could not put chairs together as holes not lined up correctly. Had to return”

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Posted 3 years ago

“Thank you so much to the store man who I think was called Paul, a young man in his 50’s. Today I went to B&M in Station Road, Pool, Cornwall. I needed two single metal framed beds however they only had one. I can’t find any staff on the shop floor so I put my head in the store room and asked for help. I could see he was very busy sorting the stock out but nothing was too much trouble for him, he phoned two other b&m until he found us another one. What a hero he was, honestly I think B&M are luck to have such a polite and helpful member of staff. Thank you so much Mrs Hall”

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Posted 3 years ago

“Hello, I wish to formally complain about your Store Manager at Colindale. I visited the store at the beginning of the week, in an attempt to purchase two Smart watches. Although your website promised that the products were available, they were not on display. I approached one of the male Managers who told me that they were 'more than likely in our warehouse but had not been put on display yet'. This Manager told me to return to the store later in the week. I returned to the store again today and they were still not on display. I then approached a male and female Manager to ask about the products. The male Manager then explained that there is sometimes a four or five day delay and difference to availability in the store website offers. I told him that it had been at least four days since I originally enquired. The female Manager then said that they could have been 'stolen'. I asked her that if this was the case, had the products been put on display. This Manager then became aggressive and asked me if I was suggesting that the store had not put warehouse stock on display??? Due to her aggressive attitude I asked her not to speak to me as if I were an idiot. This seemed to enrage her and I walked away. This Manager then followed me continuing to hurl abuse at me including calling me a 'stupid man'. I then informed her that I would report her behaviour and asked her for her name. She refused to identify herself, the male Manager informed me that her name is Caroline, (she is an elderly woman with dyed blonde hair). I will also copy this email and post this message as a review as I believe that this Manager bullies her staff and she attempted to intimidate and bully me. This was made abundantly clear when I told a staff member of the despicable treatment she had attempted to inflict on me and that staff member rolled their eyes and seemed to agree with my opinion on this Managers somewhat peremptory style. I have been forced to email you because your Customer Service department on the Head Office number is not accepting calls! I await your response. Kind regards Oh and by the way the website is still saying 'good availability'”

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Posted 3 years ago

“Great service from Adrian garden centre yet again, farlington b and m have one in a million as he has been so helpful for the third time, first with artificial grass second with fruit trees and yesterday with stones,sand and edgings, please let him know how appreciative we are if him”

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Posted 3 years ago

“Great service from Macaulay (garden centre) Ebbw Vale store. He helped us with our fence panel selection then with the trolley, through to the tills and out to the car. Thank you Macaulay.”

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Posted 3 years ago

“This review is concerning a member of staff at Southampton Millbrook, Store, Hannah in the Lighting Section. She was most helpful in assisting to find two lamps that I had seen online and which showed availability in the Store but were not displayed with the majority of other lamps. She persevered and finally found them for me in a nearby individualised section. I do wish to commend her because helpfulness was above the usual level of service. Checkout service was also efficient and friendly”

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Posted 3 years ago

“Where do I start … I have worked in retail myself for many years for most of the largest outlets in the the market … today I visited b and m bargins in harpurhey … and was shocked. Iv never witnessed such rude ignorant and disgusting behaviour by staff members as I have today .. from the shop floor to the lady on the till .. how they have jobs I will never no !! As a shopper and as an college in retail the standard of service was shocking .. honestly management needs to go in and sort them out .. it isn’t my usua b and m I go in as I go in a few and are lovley .. but this store needs shutting down and starting again with people that want jobs .”

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Posted 3 years ago

“Everytime I go to B and M none of the offers show at the till. I never used to get receipts but after thinking i was mad i have started to and im alwats out of pocket bt 2 or 3 pounds from what i should get on offer its such a rip off as im not going back into the store to waste my time. My friends gave also started checking and they have also said its always out.”

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Posted 3 years ago

“A Big thanks to Paul at the Coatbridge Lanarkshire store who helped me to my car with a folding table to 26th/3.... 10 outa 10 as he was on his break😁”

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Posted 3 years ago

“Total RUBBISH company selling junk garden furnisher. B&M ripped us off of £80 on Sat 19th March in Lowestoft store. Brought a round garden table and chairs set. But the legs/stand top do NOT fit into the slots provided and the trim around the glass top. Total shabby con and rip off company stealing peoples money for dodgy rip off garden furnisher. £80 stolen by these baskets. AVOID cheap and nasty CON Shop. As you can see the table legs tops do NOT line up with each slot at the edge of the round table. We are talking about 4" (inches) between gaps, so you would have to FORCE or twist and maybe damage it. Be WARNED of the RUBBISH (2nds) they sell is this CON-SHOP The silver tape is a marker of where I started off rotating and taking a photo.”

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Posted 3 years ago

“Bought some Spear &Jackson fence paint, which on opening the first tub, was like water, you couldn't even see it on the fence panels. Returned to the store with it and was told, by one employee, I could not return opened ones. I explained it was not fit for purpose, but he still argued. Another member of staff intervened and said, yes it could be refunded for. Maybe a bit of comprehensive training for all staff, on consumer rights, should be done. Word of warning, Spear and Jackson fence coat is useless.”

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Posted 3 years ago

“Two weeks ago Having sent a email to the CEO Simon Aurora I have not had a reply or acknowledgement. Standards start from the top.”

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Posted 3 years ago

“Just bought toy for my daughter. Supposed to be small dog with hair for grooming. After opening box all hairs just fell off. Rubish. Actually stealing people's money.”

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Posted 3 years ago

“My grandad went to B&M at Parkgate store to change some curtains and Maxine Naylor was very helpful in providing excellent service for him and went out of her way to make him get the service he needed.”

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Posted 3 years ago

“Staff have no idea about delivering good customer service. They are very unhelpful & downright rude.”

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Posted 3 years ago

“I visited a store at leeds ring road. I witnessed a member of staff (presumably a manager) being quite obnoxious to one of his members of staff, stating "make sure you have 15 minutes break only and no later" in quite a disrespectful way!!! Very rude. I would never let my children work for B and M, surely a manager has to be resoectful to his staff as they should be with him, and also staff are entitled to their break. I was appalled by this as a customer who was actually hearing this in this day and age this should not happen to no human being! I wont be attending this store again. I would have walked out as a member of staff. I hope this gets addressed.”

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Posted 3 years ago

“I visited your store in Dartford today and cannot understand why staff were not asking people to put masks on, there were lots of people without them and considering Dartford had one of the highest covid cases in Kent I would have thought it should have been a priority. As I queued to pay there were 5 people in front of me without masks not good!”

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Posted 3 years ago

“B&M Manchester road, Bolton. Staff are rude and morons, zero idea of any kind of customer service ! Tried to address an issue directly with the manager, she was unresponsive with a poor attitude ! Basically worse than the two cell organisms she was supposed to be managing ! Unbelievable !”

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Posted 3 years ago

“Terrible experience with the kids that work there on their cell phones and gave me a order that couldn't even feed my grand kids with baby wings one bite size never seen anything like this! Don't recommend this spot B&M in Oakwood Village, Ohio on Broadway Ave”

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Posted 3 years ago

B&M Stores is rated 2.7 based on 345 reviews