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B&M Stores Reviews

2.8 Rating 299 Reviews

43 %

of reviewers recommend B&M Stores

Company Reviews

2.8

Based on 299 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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B&M Stores 1 star review on 12th February 2023

Daniel Ulise Draghici

B&M Stores 1 star review on 10th December 2022

B&M Stores 1 star review on 10th December 2022

B&M Stores 1 star review on 10th December 2022

B&M Stores 1 star review on 10th December 2022

B&M Stores 1 star review on 30th November 2022

B&M Stores 1 star review on 22nd November 2022

9

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On 19th May 2021 I went to Wolstanton Retail Park, Stoke on Trent to buy outdoor plants for my garden. I was shocked and saddened that rows and rows of lovely beautiful plants were in terrible condition due to no watering. Terrible waste, I didn't buy any. GET WATERING B&M”

Posted 2 years ago

“you shop is bad your staff should be fined not wear face covers in shop you need fined customer don't feel save ether thi law or have forgot this disgusting shop dirty as well greenock store poor”

Posted 2 years ago

“I went to my local branch of b & m this morning (Newcastle -under-Lyme ) looking for a chest of drawers ( millbrook). I wanted them for my daughters bedroom. Not finding any on the shelves, I asked an assistant if she could help. She couldn’t have been more helpful. Looking out the back on today’s delivery, advising me about other stores. Which I really appreciated. I wish I’d taken note of her name. Great service.”

Posted 3 years ago

“I went to the Hartlepool store at teesbay Yesterday 30th April at about 4:30. Both my wife and I are handicapped. My wife went down an isle in front of me I was 10 meters behind, there where two members of staff in the isle with a trolly partly blocking the isle, they were talking socially, I said excuse me but was ignored so to get past I nudged the trolly slightly. At the top of her voice she said you could have said excuse me, I said I did but you were chatting to each other. She kept on Shouting you could of said excuse me. I kept on walking not wanting an argument and I was extremely embarrassed as I am an elderly gentleman in his mid 70s.I joined up with my wife several isles later. After we had filled our basket the staff member 10 minutes later who had been shouting came up to my wife and I and said “put the basket down and get out she said they have a nil policy for abuse. It was her being very load and rude to me a customer. I asked to see the store Maneger she said I could not and get out she claimed she was a supervisor so I asked for her name (no name badge) she refused and kept on moving towards us not keeping to social distancing. She could have asked myself to leave the store even though I am at a loss why. She had absolutely no reason to kick my wife out as she was not present when I nudged the trolly. This has deeply traumatised my wife. This member of staff was completely out of order and does no credit towards this company whose both wife and I use a lot. I have emailed customer services and am awaiting a reply.”

Posted 3 years ago

“Staff on every aisle but only 2 tills open and ludicrous tills. Such a waste of time.”

Posted 3 years ago

“Was in Elgin store,the staff there are so helpful every time I have needed help they just cant do enough for you.Asked a young lad what charger I need for my phone he just went and got one for me .”

Posted 3 years ago

“I went into my local B and M, Burnage, Manchester, and was assisted by a very patient, knowledgeable and overall attentive and accommodating employee by the name of Ray. Thank you!”

Posted 3 years ago

“We bought a cushion and a lovely throw for our new chair. We also enjoy the ' no added sugar ' products.”

Posted 3 years ago

“I went to collect an item straight from work got there 10 mins before the shop closed but a few of the shop assistants at Stechford were rude ushering me to hurry and made me feel uncomfortable, i ended up spending £72 because i had something reserved when i called previously and I was told they couldn't hold it another day. I probably wouldn't have spent so much if i knew that their customer service would be so poor.”

Posted 3 years ago

“I bought some garden furniture from the new store in Blackwood Gwent but I was unable to lift it. Matt an assistant came to my rescue and was extremely polite and helpful and took my purchase to the checkout and then my car for me.”

Posted 3 years ago

“Looking for liquorice flyers pencil sticks 75g with coloured sherbet filling, had them in dewsbury store been 3 time's still not restocked. Travelled to batley, Ossett and Wakefield none to be found. How can this be. Phoned customer services said nearest store with stock was Barnsley. Just not good enough. There so moorish and such good value. Please please please make sure your stores have plenty of stock”

Posted 3 years ago

“Re: CarPlan Ultra Shampoo 5L with FREE Sponge. Product number: 363323. I have posted a review about this product before, I got a reply from B & M but no one has ever got back to me about NOT being able to find this in ANY branches, I've visited quite a few including Romford, Dagenham, Chadwell Heath, Braintree, Basildon & others, I don't know but I am convinced this ISN'T on sale at ANY branches & it's just to get customers into the shop, if this isn't correct then tell me which branches do sell it at the price advertised & have it in stock, if no reply I will get Trading Standards to look into this.”

Posted 3 years ago

“Janet on checkouts at Chester greyhound store was really helpful today (20/3/21). Went out of her way to help us”

Posted 3 years ago

“0 stars! I’m absolutely disgusted! This is the first time I have felt at risk since the Covid outbreak, if your going to get it you will defo will be sure to get it from B&M Rom Valley, Romford. No limit of people in the store, no social distancing whatsoever. Staff even encouraging people to stand next to each other by calling the next person Over before serving the current customer! Masks not even worn correctly. Either they are stupid or Maybe the B&M store is immune who knows! All I can say is Never ever again!”

Posted 3 years ago

“Great store fabulous range of 🪴🌿 at very competitive prices”

Posted 3 years ago

“Happened to go b and m bangor today. Decent store but omg the staff. Three male members of staff completely blocking an aisle masks only over mouths ? Whats the point. The tannoy telling customers to socially distance while these same staff are just pushing past customers with no excuse me. Im sorry but massive amounts of training needed in this store not only covid related but also customer service related. All over the store there was empty cardboard trays on the floor that staff have dropped while stocking up and just left it there too. Get a grip b and m.”

Posted 3 years ago

“Made three trips to the B&M in burnage to buy a NOW stick and according to the website they good availability but when I got to to the store I told we don't have any on top of the staff member couldn't get away fast enough just in case I asked her another question. YOU PEOPLE NEED TO KEEP YOUR WEBSITE UPDATED REGULARLY SO YOUR CUSTOMERS DON'T HAVE TO UNNECESSARY TRIPS.”

Posted 3 years ago

“Visited the Reedswood store and although this is a large store with plenty of choice and quite a few tills open, the one thing we weren't impressed with was there were no paper towels to use with the sanitiser on entry to the store. Surely the management should ensure that someone replenishes these throughout the day in these challenging times.”

Posted 3 years ago

“I have had several bad moments at bnm store heybarnes especially with the lazy management I came into the store yesterday and the manager was on his phone I asked him for directions and was blanked by him this has happened on a numerous of occasions the staff are fantastic and can’t do enough for you,but I feel they are pressured a lot of the time”

Posted 3 years ago

“Awful customer service”

Posted 3 years ago

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B&M Stores is rated 2.8 based on 299 reviews