BOATsmart! Reviews

Name: BOATsmart!
Address: 24 W Campbell Rd Suite 512, Richardson, Texas
Rating: 4.40

4.4 Rating 8,152 Reviews

88 %

of reviewers recommend BOATsmart!

Company Reviews

Questions

Metrics

4.4

Based on 8,152 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5

Visit Website

Phone:

1-877-792-3926

Email:

info@boatsmartexam.com

Location:

24 W Campbell Rd Suite 512,
Richardson
Texas
24 W Campbell Rd Suite 512, Richardson, TX 75080,

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BOATsmart! 1 star review on 27th May 2025

120

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid for the course on March 17th with PayPal, my payment has been on hold for 3 weeks even though the money has been taken out of my account. No one has answered my email or the support form I sent in. Save your time and get the course somewhere else.”

Helpful Report

Posted 3 years ago

“If you have hours and hours of extra free time use this method. How to fuel a boat takes 10+ required minutes of video alone. Very slow and mandatory video. Find better options elsewhere.”

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Posted 3 years ago

“I think this company went out of business. I paid the fee. I spent all day taking the class. When it came time to take the final it crashed. No one will get back to me. No phone calls. No emails. Don't use this company.”

Helpful Report

Posted 3 years ago

“This course is a fraud DO NOT ENROLL. I registered, paid the fee, completed the course and the test link does not work. There is absolutely no help line, zero email response from the administrators, and so, so, so many wasted hours logged for nothing. Please do not enroll because you'll end up having to retake the course via another service and pay a second enrollment fee.!!!”

Helpful Report

Posted 3 years ago

“wrote test - passed & have copy of temporary permit in my name and yet card came with husband's name on. After 6 phone calls to Boatsmart and numerous to Transport Canada, still not resolved. MP next stop. Terrible customer service!”

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Posted 3 years ago

“It shows I completed the course on Boatsmart! but not on TPWD website. Its been over 6 months now and still haven't gotten the mailed hard copy of the licenese”

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Posted 3 years ago

“That was way longer then it had to be”

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Posted 3 years ago

“Customer service is poor. I'm into my 4th month into trying to get a replacement boat card. Left call back number numerous time without a response. Tried contact email no response. Finally a rep called and after looking up my info said they needed to escalate because my original card was issued in 2009. Still no response. Poor service and not very professional.”

Helpful Report

Posted 3 years ago

“The customer service is horrible. I purchased the exam via their website paying with Paypal. Despite the money being taken from my Paypal, their website showed payment pending. I tried to reach out to the phone number provided. No one picks up. I tried the email address provided on their website as well as paypal. Both emails bounced. I filed a dispute with Paypal to get my money back. When boatsmart refunded the money, they said, if i pay by credit card, i will get access to the course. No sir, I am not giving you my credit card number.”

Helpful Report

Posted 3 years ago

“I paid for my license after the exam, and still have not received it after 6 months! Tried calling, no one answers, left messages with my phone #, no call back. Emailed them, no reply. Are they still in business? They shouldn't be, with that terrible customer service. My husband did the same course with the competition, got his license 4 days later!”

Helpful Report

Posted 3 years ago

“I was not able to download the temp card. I ended up having to take another course with another agency. Waste of time! Also unable to get anyone via email or phone. Waited 45minutes on the phone and no answer. I will be requesting my money back.”

Helpful Report

Posted 3 years ago

“Terrible costomer service ! I have tried to contact this company many times ! I feel this is a scam ! never responds Calls , emails or live chat!”

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Posted 3 years ago

“Training is fair. The test is full of spelling issues, wrong answers, poor wording, repeat questions, useless questions on specific % deaths etc when it could be useful information. Pass the class, but poorly done.”

Helpful Report

Posted 3 years ago

“Website won’t work for exam and already completed all the tests which I wanted to have license by now. Get it fixed or stop taking our money. Also sat on hold and asked for call back and emailed. Never recommend this site again as my niece used a different one without issue.”

Helpful Report

Posted 3 years ago

“I'm asking for a refund because: 1, The website is down for days and there is no way to log in 2, I tried to contact the service. After put me on hold for an hour and I left my number. Nobody get back to me since then. Very disappointed!”

Helpful Report

Posted 3 years ago

“Spent 4-5 hours doing the course and then it would not advance me to the website to do the test . Called your help line and its been 3 hours and no support to get my test. How do i get my money back . Total waste of time and money.”

Helpful Report

Posted 3 years ago

“If I could give a zero star I would. Paid for a boat license replacement on May 11/21. It is now Sept 3/21 and nothing. The excuses are the first sign this company is a fraud. Got tired of waiting for the next excuse and just want my money back. Not holding my breath on getting reimbursed. Calling the Better business bureau on them. Shame that this company is bringing a bad name to such a beautiful area of Ontario.”

Helpful Report

Posted 3 years ago

“Everything started well, I completed my course along side the exam, well I thought I did at least. I have tried way to many times calling and every time pressed on 0 to keep my place in line and get the next available represent to call me back. This all started 2 weeks ago and still I've had no response. Very frustrating, considering I completed everything 4 months ago and can't get an answer to why my account is acting up.”

Helpful Report

Posted 3 years ago

“Test is very long and you can't advance faster if you have read it. Tried to do the Transport Canada test and it would not let me go into it. Tried to contact Boatsmart and waiting time was over an hour and phone wouldn't last long enough. Put in phone # for call back 3 times and have never received a call back.”

Helpful Report

Posted 3 years ago

“Absolutely terrible - of the several broken links within the course, the most important broken link is the one to the final exam. After hours of completing the course, I cannot access the exam at all (tried PC, Mac, mobile, chrome, safari, etc. removed pop up blockers, etc.). I tried calling and using the "call back" option. I never received a call back. I called and waited on hold twice - no one picked up ever. I wrote an email - no one has responded. I registered for my boatsmart course several weeks ago - I have not been able to complete the license or get any assistance or answer at all - Super DISAPPOINTING. At this point, a money grab with no payoff. Hopefully someone at the company pays attention to the reviews. And if you are a potential client, look elsewhere - lots of other providers! (Oh, and I bought 2 so my husband could also get his license - neither of us have been able to complete. These guys will try to add to your cart automatically - check your numbers before you pay or you'll be buying 4 instead of the 1 or 2 you want to buy.)”

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Posted 3 years ago

BOATsmart! is rated 4.4 based on 8,152 reviews