Bonmarché Reviews

Name: Bonmarché
Rating: 3.09

3.1 Rating 225 Reviews

52 %

of reviewers recommend Bonmarché

Company Reviews

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Metrics

3.1

Based on 225 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Bonmarché 5 star review on 25th July 2024

Mrs GK

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order was dispatched to my home address and arrived within 2 days. I had to return 2 items to a store and had really good service”

Helpful Report

Posted 7 years ago

“Website is relatively easy to navigate. I also like the option to return to store, which is a lot easier than endless post office queues. Always good customer experience in store, they will help you find what you are looking for or suggest an alternative. Great for casual wear.”

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Posted 7 years ago

“Terrible bobbling/felting on some polyester cotton nighties I have bought look 2yrs old rather than 2months old”

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Posted 7 years ago

“Purchased a number of night tees recently some not yet worn some worn once washed once worn ones are covered in bobbles/felting Now look like I've had them a few years rather than a few weeks. They do in fact look worse than ones I have had a few years .”

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Posted 7 years ago

“Most items fit to size - varied choice colours and designs - buy from store as web site not good!”

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Posted 7 years ago

“Speedy delivery and quality clothing”

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Posted 7 years ago

“delivery of the item was quick and they let me know when the dress had been shipped which gave me time to waut for it. when it arrived i looovvveeed it”

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Posted 7 years ago

“Easy to use website, very clear. The true to size review is good to have as it guides you for picking your size.”

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Posted 7 years ago

“I purchased a coat from one of their stores but found it uncomfortable to wear so I returned it to the store, explained to them what I thought was wrong with the garment and got a full refund with no big drama cheers”

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Posted 7 years ago

“Have just taken delivery of 3 dresses bought in the sale for £45.60 in total. Absolutely delighted with the quality and fit. Perfect for my cruise in may. Could not be happier. Thank you Bon marche.”

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Posted 7 years ago

“Bought a jumper. The colour choice was excellent. It was great value for money and the service was good”

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Posted 7 years ago

“I am always satisfied with there products”

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Posted 7 years ago

“Good selection of quality items at reasonable prices, with helpful staff.”

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Posted 7 years ago

“I always order clothing for my wife which is very well made and at a fair price. I always get an e mail telling me when my orders are ready for collection. ( I always use click/collect)”

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Posted 7 years ago

“Whatever I buy from you. I am always so pleased with the items. Last bought two pairs of jeans. Very pleased indeed”

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Posted 7 years ago

“Great products for great prices”

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Posted 7 years ago

“Love this shop, good choice of clothes for my age and fit. Only gripe is I wish sizes were in single sizes example 18 NOT 16-18 as that size to small and 20-22 to big. Please stop doing this”

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Posted 7 years ago

“Their website was easy to follow, and my order went through without any problems. The delivery was on time, and my order correct.”

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Posted 7 years ago

“I needed to get a few items for my mother, whos been in hospital and they had exactly what i needed, it was delivered the next day after ordering and the items were well packed and perfect for my mother. Highly reccomended.”

Helpful Report

Posted 7 years ago

“Always Extremely Friendly and helpful. No quibble when I returned something”

Helpful Report

Posted 7 years ago

Bonmarché is rated 3.1 based on 225 reviews