“I tried to order a dress and while browsing it say only £1 for the next day delivery for today only. So I took the chance to order and I was shocked when I got the invoice that I have paid full price instead. I did complain but they are useless and don’t care about it. Once you put the order there’s no way to cancel it at all. Bad costumer service, not helpful at all.”
“Ordered from Boohoo a few times in the past but I swear its got worse. The sizing is absolutely ridiculous, their size UK 10 resembles child size clothing, no wonder people have eating disorders these days!
DO NOT ORDER FROM BOOHOO! THEY DONT EVEN DESERVE 1 STAR.”
“Ya so dont ever order from Boohoo.. you pay $10 or more for shipping plus international fees and If nothing fits you send it all back for $4 plus more international fees and you end up with nothing.. so ya I paid a little over $20 for nothing. The wesite says choose your regular US size so I did and everything was like 4 sizes too big. Their measurments guide is way off and Customer service will NOT refund Shipping Even if it IS their Fault !!”
“Absolutely terrible quality clothing
There only good for 1 wear then there ready for the bin.. What alod of shi**.
Primark is better quality and there awful too.
Waste of money
But more expensive better quality clothes they last longwr in the end... You get what you pay for in life in afraid and I was a fool to expect them to be any good”
“Bought two pairs of jeans and sized up with warning from a friend. The black pair were see through! The blue pair got my left leg in but couldn’t get my right let in 🤣 all my jeans are a size 14 these were a 16 sent them back! Avoid”
“They sent me the wrong item and the customer service is just the worst I’ve dealt with. Had to talk to like 8 different reps over the course of several days before the problem could be resolved. Would not recommend them to anyone”
“This is the second time I bought a dress from BOOHOO never again. There is no way on this earth the dress i bought is a size 14! A size 14 compared to what? It certainly isn't a British adult female. Bloody awful quality, i can see through the material better than my windows.”
“Do not order from here. I'm a big curvy person and I wear a size 20 UK clothes but ordered the size from here and it's way too small and I also ordered a 2 piece skirt and top and they're see through. Will never shop here again.”
“Ordered lots of clothes, multiple packages to try on in January didn’t like most of them so sent them back had nothing but trouble with refunding. The packages that did get refunded we’re missing items so I suggest if you ever return check they’ve refunded for all items sent back and for the other parcels returned I’ve been waiting almost a month. I’ve messaged them and they say I have to wait 29days.... why? They’re quick enough to take your money but not quick enough returning it also recently ordered a pillow case next day delivery and it arrived 4 days later just as well I wasn’t in a hurry for it.”
“AVOID!! DO NOT BUY!! Awful Company who will try and scam you for your money and reported to Trading Standards!!!
Cheap clothing and faulty!
After you return the items they never automatically refund your money!
Always have to chase and they ask you to wait 28 days...once 28 days have past, they still delaying on refunding you! Always have to raise a PayPal claim to resolve!
Bad customer service and always such a nightmare to get your money back!
Still waiting a refund 28 days later and have raise with PayPal to step in and resolve.
They will advise you they cannot process your refund because you have a paypal claim open and if you closed your claim then they will process the refund! DON'T CLOSE YOUR PAYPAL CLAIM!!!! As they will continue to lie and delay your refund!!!
39 days later...I have finally received a refund, minus the delivery charge for the faulty item, after advising them I will report them to Trading Standards!
Not sure how this company stays in business...shocking!!!
If anyone else has dealt with such bad customer services and Boo hoo trying to scam you from your money then please report them to Trading Standards, so they can take action on this awful company!!!”
“Cheap clothing and faulty! Always a nightmare to get your refund!
Cheap clothing and faulty!
After you return the items they never automatically refund your money!
Always have to chase and they ask you to wait 28 days...once 28 days have past, they still delaying on refunding you! Always have to raise a PayPal claim to resolve!
Bad customer service and always such a nightmare to get your money back!
Still waiting a refund 28 days later and have raise with PayPal to step in and resolve.
Not sure how this company stays in business...shocking!!!”
“DO NOT BUY FROM HERE. IT IS SCAMMY AND NOT GOOD QUALITY!! I placed an order and paid $15 extra to have it expressed shipped to me in order to be here by my birthday. It promised 3-4 days to ship and that was plenty of time when I ordered it. Once I placed the order, the email said it would be here in 2-3 days and would be here on a Wednesday. For over a week there was no tracking information updates and it did not arrive when it said it would. I keep emailing the company and they are very rude and refused to refund me until I got the package. My birthday came and gone and still no package. Might I add that I NEEDED my package for my birthday plans, so my ENTIRE birthday plans were ruined. I have told the company this many times. My package was finally out for delivery and of course got miss delivered. I went looking everywhere for it and called UPS and nothing was done about it. Finally, I got it from one of my neighbors and contacted the company AGAIN for a refund. THEY ARE NOW MAKING ME SHIP IT BACK TO THEM AND PAY FOR IT TO BE SHIPPED BACK TO THEM. As if I didn't already pay $15 to have it shipped to me and be so late, now they want me to spend more money to ship it back.
DO NOT WASTE YOUR MONEY HERE. AWFUL AWFUL AWFUL”
“I bought 4 pairs of track suit pants before Christmas. I thought when I tried them on that they felt uncomfortable even though I got the extra large. I though I was too big for them so I tucked them away until I had lost a bit of weight. I have since lost 10kg and tried them on again to find one pair has the pockets sewn in backwards, another pair is the weirdest shape and so baggy around the tummy but tight around the legs and the other 2 pairs are just passable in quality. I can't return them as it's over the 30 days now. But never again will I waste my money.”
“You pay extra for postage ($15AUD- excessive, I checked my package would’ve costed $9ish) THEN THE SAME IT YOU WANT TO RETURN IT!
3 out of 4 dresses I ordered had cheap material and one was practically see through, would not recommend.”
