“They received my item back on the 2nd January said I have to wait for 28 Days for refund what a poor company no telephone number to call will never order again from the poor rubbish site”
“total fraud... I ordered size 6 they sent me size 8, then return the item back... i am still waiting for my refund, they give you a shipment slip that you buy from their site 5 euros, then paypal does not cover you ... so Boohoo tells you for 28 days you will get you money back, so time runs out,,, then they tell you your money have been refunded to paypal, you will have it in 24 hours, I am still waiting. Lost of money, the item and your time and energy horrible experience”
“Dreadful item that was incorrectly sized. Company charged $14.99 for initial delivery and now want just on $20 to obtain a refund. As someone else said - do not trust this company ! They used to be good but are now to be avoided.”
“I ordered clothes from Boohoo on December 7th, and it’s now the 28th and I still never received it! These clothes were suppose to be a Christmas gift! Boohoo sucks and I’ll never order from this site again. This site is TRASH.”
“Customer service is shocking, rude staff, not bothered about helping. Clothing is poor, cheap quality and not true to size at all. I’ve had over several problems with them all resulting in sending clothes out or refunds.”
“I placed an order on the 30th of November and boohoo is telling me that I will not be able to receive a refund or credit until January 3rd. There customer service is horrible. Not to mention they do not have a line to call.”
“Sizing was awful. Followed their chart to XL shirts. One was a medium (where my arms cold not breath) and the second was a large.
The returns are shocking also. You have to pay to send an item back and I could not locate a contact number or email.”
“Package lost in post as the tracking clearly shows. Yet boohoo will not refund or resend until a month later leaving it too late for me to buy replacement Christmas presents. Worst customer service I have ever received.I have messaged countless times and get nowhere. Absolute joke. NEVER buy from here!”
“Absolutely fuming, I bought a couple of thing's from boohoo two weeks ago. Even though I was told maximum wait time was 5 days I received one email from them over a week later saying they know its been a while,with no apology or date. I then waited a further week a decided to write a complaint as my items were also for a birthday present which had now passed as it was the 8th of December. And their response was don't worry. Customer service and care is abysmal. I extremely angry and disappointed with the service or lack of that I have received.
I would have brought from here again but due to how they've felt with the situation, I probably won't.”
“Two maxi dresses and a jumper fit fine at a size 12, but a coat I ordered did not fit and was meant to be a one size. I can wear the coat as a sort of jacket but it is quite small, sizing needs more details so people can buy properly. Otherwise delivery was good.”
“Their sizes are sometimes wrong but when I have bought something from them that actually fits, I'm happy. A few years ago their coats and jackets used to come up small, but now they come up big, recently I bought 4 coats I had to send a couple back and buy them 2 sizes down and 1 size down. I wear a 14 and have had to send a coat back and buy a 10 instead.
They really need to allow public reviews on their website, it will help allot with sizing”
“Omg! How to make a woman feel awful about herself! Ordered a large in my clothes and could not get them on, I had a total melt down thinking id put on even more weight till my partner tried the jeans on and said the size was totally wrong .....”
