“Shipping took a bit longer than 10 days, but not too much. Bought 4 items, love the PJ's I got. The quality of all items are really good. When they ask you what size you are and they give you a recommendation - believe it! They said I was a size 16, I ordered all size 18 because I never believe the sizing, and I should have got 16. I'll still wear my items, but I'm going to have to take them in a bit. Overall, happy with my purchases, and I'll probably buy from again.”
“I am really disappointed as a new customer to Holland and Barrett services. After signing up to your website and placing an order, I received no order confirmation or no order number but the money was taken out of my account. After expecting next day delivery when the order didn't arrive I tried to track and resolve the situation as the money was still taken from my account.After receiving a generic email back telling me my order was in the warehouse and how to track it (as I had no order number I could not do this) yet the order still did not arrive.no one from your customer services looked into this or even sent an email back regarding a personal email back after I emailed to state I still wanted the order.These items were gifts and now have not arrived I have chosen to shop elsewhere and will not be using your company due to the lack of customer service. I will also be rating the poor service.”
“Ordered 4 items, one of the items was some PJs. Pulled the PJs out the packaging and noticed there was no tag on them, proceeded to try them on and noticed the most awful smell coming from the armpits. The smell of BO strong enough to make me and my daughter gip!! Someone obviously bought them, wore them for the night and then decided they didn’t want them. How the smell was not noticed by the people packaging them is beyond me!! I spoke to someone on the Facebook page and was sent a new pair... no discount, no refund nothing. I’m absolutely disgusted and will not be ordering again”
“I used to love boohoo but the plus size range is appalling! I’m 5’4 and don’t exactly have slim legs and I have a tummy. Their trousers always run up too small & tight and some of the tops can be tight too. Their sizing is just ridiculous! Won’t be buying from them again.”
“I have sent at least 30 emails back and forth with customer service because I want to return products, for some reason the return portal isnt working with my email and order number and every customer service person that emails me comes back saying something different but no one actually helps!!! So until now Im not able to return anything I will NEVER buy anything from there again.”
“I placed an order on the 1st of January, it's the 31st and my items haven't got here yet. That's not my only issue, since with coronavirus and the issues it has caused, the delivery dates vary. The thing is that their customer service was appalling. Not only are they not willing to refund my money, but they're rude in our communication as well. And it wasn't a small order, we're talking about 300€, which is more than half of minimum wage in Greece. Lack of professionalism, respect for the customer and awareness, that's what characterizes boohoo.”
“Mens jacket with fur. What cheap quality I am shocked. you can tell this was made in a 3rd world country in a building that have bricked up fire escapes. First experience and last. will never buy again. The company have done nothing wrong delivery was fine but the quality OMG”
“I sent back a pair of very bad quality jeans to boohoo by recorded delivery they signed for them on the 2nd Jan omg the mission it was to get my refund back endless messages you can’t get through on a customer services number only what’s app omg really bad service and there buying debenhams what a joke I won’t order from good old debenhams in the future finally got my refund today 29/1.”
“I ordered boots from boohoo a couple weeks before Halloween to go with my costume so I paid for express shipping so I’d get them in time. They came late and gave me the wrong size and when I returned them they wouldn’t refund me my full amount and argued that the reason for it was cause part of what I paid went towards shipping it back???? I couldn’t be more disappointed in a company and wouldn’t recommend to anyone. Their customer service absolutely sucks and no one is willing to help.”
“i ordered a package in december and most items were on sale, i received all items (quality was like fashion nova) they also offered a code for fast delivery and my package came within 4 days of ordering it.”
“Wrong item sent to me. Then I had 3 pairs of trousers all the same size but 1 too big by about 3 sizes one wouldn't go past my knees and one wouldn't do up”
“Affordable fashion to fit everyone. I love the Tall range, which has amazing clothes that fit me perfectly as a tall lady, without being extortionately priced. The mens section also caters for all shapes and sizes including Big and Tall, which my partner loves.
A great way to treat yourself, without spending a lot.”
“Never received 2 orders from August 2020, now Jan 23, 2021. No one replies to inquiries on orders. Scam site. The other order missing 2 of the 4 items.”
“bought 2 jumper dresses one was the wrong colour and both way to big for the size i ordered sent them back for a refund the beginning of jan still havnt had a refund herd nothing stella”
“Bought a women tracksuit my goodness my head couldn't even fit through the top so tried putting it on my 10 year old, still wouldn't fit. Hopefully this was just a faulty hoodie, I'll let u know when I buy another”
“First time Ive used boo hoo,ordered a tracksuit and first time I wore it the tie up in the bottoms went through the material,e-mailed them and they emailed me back saying just get some tweezers and pull it through,I didnt think this was acceptable so sent it back,they did give me a refund very quickly minus the delivery,I really hate losing my delivery money so would not order again.”
“I'm extremely disappointed with boohoo. I'm a size 8 on the bottom. I've recently started buying from boohoo and to be honest its made me feel like I've put weight on due to buying a pair of mom jeans that are high waisted. I can't get them past the tops of my knees. I have bought mom jeans and skinny jeans from other stores and fit lovely with room, the jeans and joggers from boohoo are awful sizes. I then went and bought a size 12 in the same jeans from boohoo to see if this would resolve the issue and I've never ever been a size 12 not that there is anything wrong with a 12 of course but I'm a 6 on top and 8 on the bottom so when I got the size 12 in the jeans I had to laugh as they don't fasten now but fit my legs. Honestly boohoo sort you're sizing. It's not just the jeans I've had problems with.
Being a smaller busted woman they make clothes that I would say fit a bigger busted woman and this hurts. That's another rant for another day lol.”
“Boohoo deserves 0 stars. I ordered 2 times from boohoo 1st time I got my money back. I desired to give a second chance. I placed another order that never received. Beware they sent you an email with fedex tracking number and when you tracked is just the shipping label created by boohoo but your order is not in FedEx hands. If you have money to give away go right a head and order from boohoo. This side should be banned from the USA. Terrible.”
