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Bookaway Reviews

4.1 Rating 336 Reviews

79 %

of reviewers recommend Bookaway

Company Reviews

4.1

Based on 336 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 62%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

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Bookaway 1 star review on 17th March 2023

Bookaway 5 star review on 27th May 2022

Bookaway 5 star review on 27th May 2022

Bookaway 5 star review on 27th May 2022

Bookaway 5 star review on 27th May 2022

Bookaway 5 star review on 29th April 2022

Bookaway 5 star review on 30th January 2022

1

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“TO AVOID ABSOLUTELY We reserved and paid 3 months ago US $ 1 405 for a private return transfer between El Calafate in Argentina and an Hotel in Torres de Paine Chili. Less than 48 hours before the departure we received a simple e mail telling me " that the departure time you chose is fully booked and unavailable. Because of this, we have gone ahead and canceled" They have needed 3 months to realise that ? They have taken my $ 1 405 for 3 months (in a country where inflation is about 10% a month), worked with it and just left me in the s.... I am now obliged to find, at the latest moment, someone to do that prestation and pay just any price for it ( US $ 2 700 as it's happens) WHO COULD TRUST A COMPANY WHO DARE TO ACT LIKE THAT WITH ITS CUSTOMERS ???”

Posted 1 year ago

Hey there, We are very sorry to hear about your negative experience. In regard to the last-minute cancelation, I completely understand how this might be an issue for your trip's plans. Unfortunately, in some cases, an operator might notify us of a cancelation at the last minute due to unforeseen circumstances, cancelations could be because of weather, other causes, or because of an operational issue. Please be assured that we take these incidents very seriously, each case is investigated with the operator in order to prevent such cancelations in the future, with that said, it's important to mention that some cancelations are beyond our or the operator's control. We're fully transparent and we try our best to offer alternative options or solutions for our customers when this happens. Please feel free to reach out to our support team if you still need any help. Our Sincerest Apologies, The Bookaway Team

Posted 10 months ago

“Everything was fine. The driver was nice, the car had air-conditioning, it was comfortable. He was 20 minutes late and the car had no child seat (like almost all cars in Thailand :-)), that was the only minus.”

Posted 1 year ago

“excellent service ferry booked online , printed tickets and showed them to the staff at entry passed me through no issues. When there is only 1 ferry a day it was good to have the security of knowing we had seats”

Posted 1 year ago

“Everything was great.”

Posted 1 year ago

“Very efficient”

Posted 1 year ago

“n/a ---------”

Posted 1 year ago

“easy to book”

Posted 1 year ago

“Great place!”

Posted 1 year ago

“Easy to book online, would recommend.”

Posted 1 year ago

“Excellent and easy service to use. This will be my number one go to from now on.”

Posted 1 year ago

“Brilliant. A must.”

Posted 1 year ago

“It was a nice ride.”

Posted 1 year ago

“Very hard to contact, I did get replies but they was a little slow. All in all, they got back to me a lot and resolved the issue at the end. Very happy with the service and have used many times.”

Posted 1 year ago

“Absolutely great service! The driver came on time, drove very professionally, very comfortable van. I was extremelu happy with this ride. Highly recommended!”

Posted 1 year ago

“Driver was good, punctual. Service charged an extra $20 cash to drop off even though addresses were quoted and I had already paid extra. Would have been cheaper to take a taxi.”

Posted 1 year ago

“Fantastic reliable service. Wonderful polite and helpful drivers. Very comfortable vehicles. I would recommend to all :)”

Posted 1 year ago

“Reliable company. Would book again with them on my next visit.”

Posted 1 year ago

“Very smooth service, the driver Ramón was very nice and I felt safe and comfortable at all times. Highly recommended!”

Posted 1 year ago

“Good trip thank you”

Posted 1 year ago

“Very efficient and helpul staff.”

Posted 1 year ago

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Bookaway is rated 4.1 based on 336 reviews