Bookaway Reviews

Name: Bookaway
Address: Hata'as 6, Hata'as 6, Tel Aviv-Yafo
Rating: 3.88

3.9 Rating 393 Reviews

72 %

of reviewers recommend Bookaway

Company Reviews

Metrics

Info

3.9

Based on 393 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 57%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

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Bookaway 1 star review on 17th March 2023

Sadi

Marcio

Bookaway 5 star review on 29th April 2022

Gregory

Bookaway 5 star review on 30th January 2022

Jevgenijs

Anonymous

Anonymous // 01/01/2019

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“Comfortable trip”

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Posted 4 years ago

“Great service! Thanks”

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Posted 4 years ago

“Booked with no problem and it was a very comfortable ride”

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Posted 4 years ago

“You just need to show the confirmation on your phone, thanks for the great experience!!”

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Posted 4 years ago

“had to cancel my booking due to change in plans, I canceled it on the website within two minutes”

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Posted 4 years ago

“Ride was smooth, the staff was very kind at the station”

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Posted 4 years ago

“Amazing service, thank you!”

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Posted 4 years ago

“Found my ticket online and booked in on time, great experience”

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Posted 4 years ago

“The bus left on time and the trip was smooth.”

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Posted 4 years ago

“安全で注意深い運転手で気持ちよく移動できました。”

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Posted 4 years ago

“The whole booking experience was amazing, thank you Bookaway. keep up the good work!”

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Posted 4 years ago

“Excellent customer service.”

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Posted 4 years ago

“Removes the travel anxiety - it's easy to book and to communicate with support. Will use it again.”

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Posted 4 years ago

“I made a mistake with my booking and they helped me solve it really fast”

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Posted 4 years ago

“Easy to book, and even I made a mistake with my booking their support team answered within two minutes on their chat and solved the problem within 4 minutes. The transfer I booked was expectational and I couldn't ask for better treatment after such a long flight.”

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Posted 4 years ago

“Very good!”

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Posted 4 years ago

“I am very happy to have found your service! Having all this transit information really makes traveling easier! And your customer service is always prompt, reliable, and friendly... please keep up the good work!”

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Posted 4 years ago

“Didn't expect it to be that easy to book a ticket for the next day! the driver arrived a bit early but waited for me and helped me with the luggage. would book again for sure.”

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Posted 4 years ago

“I always used Bookaway whenever I travelled. Their service has been excellent and good enough for me. Superb!!!”

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Posted 4 years ago

“There should be a synchronized system between Bookaway and Operators. Once the operator allowed the customer to make a booking, it means the seat still available. So, you do not suppose to pending confirmation. In this case, you have to make sure that the operator must update their system to avoid pending confirmation after the customer makes the payment.”

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Posted 4 years ago

Hi Ahmad, Thank you for sharing your experience with us, and we're sorry that your booking wasn't approved as fast as we hoped it would be. We're aware that it must be frustrating to pay first and then wait for the operator to approve the booking, that's why we developed a new payment method, in which the money is held in the customer's account, but not charged unless the booking is confirmed, and that system is applied for most lines on our website. In your case specifically, our support team had to offer you an alternative option as your departure date falls on the Tet holiday in Vietnam, so once we booked the alternative for you, the amount was charged before approval due to a human error, and we're really sorry about that, however, don't worry, upon checking with the operator, your booking will be approved very soon :) Feel free to reach our support team via email or live chat if you need any assistance.

Posted 4 years ago

Bookaway is rated 3.9 based on 393 reviews