Bookaway Reviews

Name: Bookaway
Address: Hata'as 6, Hata'as 6, Tel Aviv-Yafo
Rating: 3.85

3.9 Rating 397 Reviews

72 %

of reviewers recommend Bookaway

Company Reviews

Metrics

Info

3.9

Based on 397 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 55%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

Visit Website

Write Your review

Tell us how Bookaway made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Bookaway 1 star review on 17th March 2023

Sadi

Marcio

Bookaway 5 star review on 29th April 2022

Gregory

Bookaway 5 star review on 30th January 2022

Jevgenijs

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great ride, the bus driver was very nice. I had to change my date and they were willing to do it with no charge although they didnt have to do it cause I changed it just few hours prior to the ride”

Helpful Report

Posted 4 years ago

“Couldn't change the ticket by myself on manage my booking, the support team later explained that it's not within the policy, but they helped me change it anyway, other that that everything was OK and they replied fast.”

Helpful Report

Posted 4 years ago

“Love this website. very smooth booking process! they came to our hotel to pick us up and the driver was really nice and helped us carry the luggage.”

Helpful Report

Posted 4 years ago

“Wow, I really had a pleasant ride, I also had some issue with the departure time, but the support was extremely helpful”

Helpful Report

Posted 4 years ago

“really enjoyed this experience with your company, you offered me a great service, it was so easy and comfortable, can't wait to try it again!”

Helpful Report

Posted 4 years ago

“Good service, got my ticket via email and booking was easy, but there was a problem with the WIFI it wasn't working in the minivan”

Helpful Report

Posted 4 years ago

Hi there :) Thank you for reviewing us, and I'm so sorry to hear that there was an issue with the WIFI, we will make sure to forward your review to the operator. usually, the WIFI signal depends on the route, weather, and other circumstances. Please reach out to our support team via email, we'd be more than happy to offer you a promo code for your next ride as a reimbursement. Happy travels Kait - Bookaway Team

Posted 4 years ago

“Great website. really easy to find ticket. A lot of information about the bus companies and the ride.”

Helpful Report

Posted 4 years ago

“It was really hard to find a ticket to Pattaya due to COVID19, but Bookaway made it so easy to book. 5 stars”

Helpful Report

Posted 4 years ago

“Great site, I had to change my ride because of covid restrictions, service was very quick and easy, and even got a coupon for next booking.”

Helpful Report

Posted 4 years ago

“very good website, the driver was 10 minutes late to pick us up from hotel but luna from support helped us on the chat, superb and will use bookaway again”

Helpful Report

Posted 4 years ago

“Booked on Bookaway app when traveling in mexico, easy to use, booking my ticket to playa del carmen was effortless”

Helpful Report

Posted 4 years ago

“We booked tickets from Ha Giang to Hanoi with Bookaway, and got the confirmation almost immediately, even though we had to change the departure date on such short notice, the support team was very helpful. but there's one thing for improvement on the website, i couldn't find information about the van company COVID19 rules and regulations.”

Helpful Report

Posted 4 years ago

“Very easy payment method. Very smooth”

Helpful Report

Posted 5 years ago

“It's a great company to book the transfer to travel around Thailand and other Asia countries. I have very good experienced during the time I traveled in Thailand. I would recommend to use Bookaway if you are planning to travel around Asia, Latin America and Europe.!! Good work, and thank you guys.”

Helpful Report

Posted 5 years ago

“I accidentally booked a ferry for the week after the one I wanted. I started a support ticket as soon as I realised, and within a few minutes a refund was in my bank account. It wasn't automatic, I actually spoke to a human who as entirely attentive and positive. I'll actively seek out using the in the future.”

Helpful Report

Posted 5 years ago

Thank you William for your feedback! We enjoyed assisting you and hope to do so again in the future. Stay safe,

Posted 5 years ago

“Have a lot of options to choose, nice platform, and easy to book as well. I also found great coupon saving on the website so the prices are really cheap! I would book again with them.”

Helpful Report

Posted 5 years ago

Hey Lapin, Thank you for sharing your experience! Enjoy the rest of your trip, The Bookaway Team

Posted 5 years ago

“excellent service, on time and friendly.”

Helpful Report

Posted 5 years ago

“Great website and lots of choices and cheapest prices when i have booked for weekend trips to Pattaya and Hua Hin with the family. I am so happy to see they have now also included trains and flight options, happy to have a 1 stop shop option.”

Helpful Report

Posted 5 years ago

“Thank you bookaway for making so easy to book our ferry tickets from Dubrovnik to Hvar xoxo”

Helpful Report

Posted 5 years ago

Bookaway is rated 3.9 based on 397 reviews